Call one of our experts or arrange a video appointment for ideas and advice. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews We look forward to organising your next adventure. Our experience was more than what we expected. Travel that stays with you. Simply Incredible! Dear PeterThank you for taking the time to share your great feedback with us. We hired Audley Travel to assist of with planning our trip to Thailand. Audley are recruiting on mass without taking into consideration the quiet periods. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! We finally booked Thailand with Mat and could not have been happier. 2)We booked and paid for business class from ***** and ended ** in coach. Since the beginning, weve strived to work with local people and businesses in our destinations. Rated 4.8 out of 5 based on 3261 reviews on. In fact the first flight was delayed. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Once again, Audley Travel remains the gold-standard of holiday planners! hoping to re book straight away. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Harry listened to our interests and made suggestions as to what we might like to do. Mark listened to what wed like to do whilst we were travelling and advised accordingly. For their prices, there is no excuse for this. Included numerous tours, I.e. We finally booked Thailand with Mat and could not have been happier. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Dear ThomasThank you for taking the time to share your great feedback with us! Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Thank you for taking the time to share your experience with us. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. We look forward to working with you again, and to send you on your next Audley adventure!Best wishesAudley Travel - Directors Office. This is just another example of the lack of follow up Audley has. We have shared your comments with Hayley and the team. Audley helped us have the best trip of our lives. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. We're delighted to hear how well Jenny & Kristine looked after you throughout. The Itinerary was Huge for twelve days. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Hi RobertThank you for reaching out and sharing your great feedback with us. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. We have the emails from our agent promising a refund and yet we did not get a full refund. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Audley Travel were amazing and honoured our booking at the original price. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. We also ensure all reviews are published without moderation. Best wishesAudley Travel USA. Their customer service out of Boston was excellent. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. The itinerary he arranged was perfect, listening to all of our likes and dislikes. They leave it up to the individual local services they contract with. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. Hi TimThank you for taking the time to share your kind comments with us. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. And so it proved to be!Malcom W our representative was excellent! He listened carefully to our thoughts and then planned us an excellent trip. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Another broken promise and bad experience. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. from the word go she was helpful, kind, super organised and knew what and where she was talking about. The hotels selected were excellent. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Great personal attention provided by knowledgeable team. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. It was great to be traveling again and everything went very smoothly. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Please enter your username and password to logon to the member pages. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. recommended to friends for future bookings, Hi LGWelcome back home! UK clients only. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Thank you for leaving such a wonderful review of your vacation in South Africa. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He listened carefully to our thoughts and then planned us an excellent trip. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. This was a three train, two bus trip each way. The company office is an open concept and thrives on collaboration to ensure success. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. As such we are do a full refund for the difference. Right up to us going he kept tweaking things to avoid the problems in southern peru. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. Alice Geary has been fantastic to work with for our Brazil holiday. Best personal travel experience. We travelled in comfort, with attentive guides and drivers at every stop. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. See the review above. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Find wonderful travel, your way. The advice given was excellent in terms of time of year to visit, locations and what to do. We had an amazing trip organized and executed by the Audley team through out South Africa. Hi RobertThank you for reaching out and sharing your great feedback with us. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. Subscribe to our e-newsletter for the latest travel updates and inspiration. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Your money is safe when you travel with us. Hi FinnyBillThanks for taking the time to share your feedback with us. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Both associates I dealt with were fantastic at their jobs. Thank you for your recommendation too, it is much appreciated. The Itinerary was Huge for twelve days. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Japan was hit or miss, but Vietnam was great. Really? Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. I wrote them a three page letter that was never acknowledged. Since the beginning, weve strived to work with local people and businesses in our destinations. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. And we were informed that the room we switched to was much less expensive than our original room. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. Once again, Audley Travel remains the gold-standard of holiday planners! We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We will definately use them again in the future. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Both extremely knowledgeable, professional and patient! We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We highly recommend this travel company. We compared costs against other providers and they were competitive. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. Your specialist will offer you the best available alternatives based on your preferences. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. First Holiday with Audley to South America. Hi AnantThank you for sharing your kind comments with us. This is not the case in our experience with Audley. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. The place was Awful. I'll just say I learned my lesson and won't repeat it. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. a lovely friendly manner too. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. ****************** husband and I went to ******, *****, July *****, 2022. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. We absorbed the history that painted the cobblestone streets while watching the sunset . Hi JackieThank you for taking the time to tell us about your experience! We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams.
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