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examining each Systems Program Office to determine where each fits within the smart buyer function, and the most appropriate procurement model for delivering the capability and achieving value for money. 33Defence internal documents. In one case, whole-of-life cost estimates were not prominent with only the acquisition cost and net personnel and operating costs referred to in recommendations to government.74. The First Principles Review has pointed out that Defence has treated Systems Program Office staff costs at the project level as a free good, reducing the transparency of the cost of sustainment work and providing inaccurate price signals and a distorted incentive structure to Capability Managers. trailer 130In May 2016, Defence entered into another contract with Bechtel for $65.8 million, to conclude in June 2018. According to the DMO website, the executive team has considerable private and public sector experience, as well as extensive military domain knowledge. It terminated upon the delisting of DMO. These activities are outside the scope of the audit. From the perspective of the field review, there is some indication that the sustainment models continue to drift apart.202. 3.48On the inclusion of staff costs in the new Product Delivery Agreements, Defence informed the ANAO in March2017 that The PDA remains under development, and it is inappropriate to speculate in any detail on how anticipated elements of the document will be used. The ANAO examined the reforms to Defence sustainmentknown as smart sustainmentcarried out as part of the Strategic Reform Program from 2009 forward. 5.42A design guide for the establishment of the Centres of Expertise has been produced and initial establishment of these centres is scheduled for April2017, with the establishment of a balanced matrix expected to be over a two-year period.158. The Canberra Times reported that its 'senior public service sources' believe she is the highest-ranking Australian Commonwealth public servant to ever have been dismissed for underperformance. 10Joint Committee of Public Accounts and Audit, Report 448, p. 30. Final Operational Capability was declared with caveats by Chief of Army (CA) on 14April2016. As noted in Figure 3.2, Systems Program Office staff have numbered between three thousand and four thousand over the last decade. Applicability of a particular set of cost principles The government-wide principles, issued by OMB (or, in the case of commercial organizations, the Federal Acquisition Regulation [48 CFR 21], or, in the case of hospitals, 45 CFR 75, Appendix IX, "Principles For Determining Costs Applicable to Research and Development Under Grants and Contracts with Hospitals"), on allowability and unallowability of costs under federally sponsored agreements. These estimates, based on the latest available figures each year (generally from the Portfolio Additional Estimates Statements) are set out below (in Figure3.3) for the period 200506 to 202021 (the end of the current forward estimates period as at May2017). Contents - Commonwealth Procurement Rules - 1 July 2022 1. The availability of the aircraft is either shown as Green (acceptable performance) or Amber (early signs of underperformance), depending on the part of the report examined. Defence agreed to the recommendation that total cost information be provided to relevant Defence committees, with qualification. difficulties in the introduction of equipment into full service. Defence advises that Over the past 12months the CASG e-Procurement Team and the DoF AusTender Team, and SAP Australia Canberra Office have been progressing a whole of Government project to address the technical and business process risks posed by the current SAP AusTender Contract Reporting data capture and reporting solution. 22. Government officials must be the ones applying discretion and making value judgments throughout the process. The table reports, for each Top 30 sustainment product: the budget estimate for. Such a framework would need to articulate how an organisation responsible for both acquisition and sustainment would carry out those major tasks. This requires visibility of the total cost of ownership of major equipment. Ongoing legacy reform activities that continue to require oversight and do not align with current reform activities; SPOs continue to manage and perform work that industry may be able to do more effectively or efficiently, whilst insufficient resources are being applied to governing and assuring. Rizzos Recommendation 1 was that Navy and DMO should jointly establish practical methodologies for integrated through life asset and sustainment management (p. 38). Figure 2.1:Simplified representation of organisational arrangements supporting Defence sustainment of specialist military equipment. The effectiveness of these reviews could be increased if the lessons obtained from gate reviews were routinely incorporated into management reporting on sustainment and if gate reviews were extended to contribute to the proposed quality assurance mechanism for Quarterly Performance Reports. 1 A cost principle will also include expenses incurred in purchasing the asset, such as shipping and delivery fees, as well as setup and . A service optimisation program for Army Land Rovers, saving $590000 a year. 48This is separate from the long-established Projects of Concern, which generally include acquisition projects rather than sustainment products. It also agreed that deviation from the endorsed approach will be permitted only in exceptional circumstances, and with the approval of Defences costing authorityits Chief Finance Officer. For example, sustainment cost has been identified as a key risk for the MRH90 helicopter: 3.25Information from sustainment gate reviews is not routinely incorporated into management reporting on sustainment. The final Contract Acceptance milestone was achieved on 28May2013 within the approved acquisition budget envelope. Note:For 200506 to 201415, expenditure was made through the Defence Materiel Organisation. This chapter examines Defences performance framework to support the management and external scrutiny of materiel sustainment for specialist military equipment. 5.17As set out above (paragraph 5.8), the activities most likely to affect the management of sustainment are: 5.18When Defence established Systems Program Offices in 2000 as the focus of the newly created DMO, Systems Program Offices were to have the following characteristics: 5.19Defence has more recently (April2016) defined Systems Program Offices as: a business unit that works directly with Capability Managers and Suppliers as necessary to deliver agreed capability across the [Capability Life Cycle], coordinating the [Fundamental Inputs to Capability] elements required to achieve this objective.133. There has long been a strong internal perception in Defence that sustainment attracts less management attention than acquisition. Shared services: do not provide what is needed by SPOs, resulting in significant use of SPO staff on Financial Management and HR tasks. Note a:The Collins Class submarine sustainment program has been a project of concern since November2008. In the Defence Annual Report 200405 (p. 242), DSTO nominated ensuring Australia is a smart buyer of defence equipment as one of the ways in which it supports Australias defence. a 2016 sustainment gate review of the Multi-Role Helicopter (MRH) project which commented on the need to clarify the roles and responsibilities of Defence and industry, and ensure the Systems Program Office has the appropriate skills and sufficient capacity to discharge its responsibilities, the 2016 Houston Review into Army Aviation, which observed that the Systems Program Office for the Tiger and the MRH helicopters relied heavily on several key contractors. At the time DMO developed MRS it was noted internally that DMO currently spends around 3billion dollars per year on sustainment activities and at this stage has no system that can adequately report on the effectiveness or efficiency of these activities.29 Work began in September2005 to introduce sustainment reporting capacity into MRS. 3.3Several major reports have criticised sustainment reporting over the last decade, including Mortimer (2008) and Rizzo (2011).30 Rizzo was highly critical of existing performance indicators: Each current [MSA] Product Schedule has inadequate Key Performance Indicators They only include a small subset of the contractual measures that should be placed on each party and there are no consequences associated with noncompliance. 138Pappas describes lean as a way of working that focuses on (among other goals), the continual reduction of seven forms of waste By eliminating waste substantial productivity improvements are made: quality is improved, available time is increased, and cost is reduced. The report includes performance summaries for the Top 30 major acquisition projects, all major acquisition projects reported in the Major Projects Report and the Top 30 sustainment products. Accounting standards IAS 18 require a company to recognize revenue only when the amount is measurable and cash flows are probable. Improve leadership skills, knowledge and experience. It also considers how Defenceparticularly within the Capability Acquisition and Sustainment Groupis implementing the reforms most relevant to the management of sustainment, and the progress of those reforms. However, Defence continues to address specific operational shortcomings and there remains scope for Defence to improve its performance monitoring, reporting and evaluation activities to better support the management and external scrutiny of materiel sustainment. The indicator was replaced with a measure CASG-related Product Cost per materiel-ready day, whose value could be generated automatically and would not require comment by the Systems Program Office.39 This would be reported in SPMS but not be represented as a key performance indicator40 because it did not include the cost of all the fundamental-inputs-to-capability and did not measure the cost per materiel-ready day. 181Defence, ISO55000 Gap Assessment, Capability Acquisition and Sustainment Group, September 2015, p. 6. [9], On 1 April 2015, the Minister for Defence released the First Principles Review. Deficiencies in the configuration record indicates potential Configuration variance and will impact the availability of necessary inventory for planned and corrective maintenance tasks resulting in increased risk to achieving Materiel Ready Days (Materiel Availability outcome). A Smart Buyer will also enable appropriate financial return for its Suppliers. 1.9The audit was conducted in accordance with ANAO Auditing Standards at a cost to the ANAO of approximately $422000. for Institutions of Higher Educations (IHEs). Cost accounting standards and disclosure statement. Fuel and lubricants, combat clothing and explosive ordnance fall into this category, which makes up about 20percent of sustainment expenditure. As their names indicate, direct material . The government agreed to the recommendation but Defence did not implement it.199 By December2013, some five years later, Defence decided that it would not meet the recommendations intent. are subject to the cost principles The government-wide principles, issued by OMB (or, in the case of commercial organizations, the Federal Acquisition Regulation [48 CFR 21], or, in the case of hospitals, 45 CFR 75, Appendix IX, "Principles For Determining Costs Applicable to Research and Development Under Grants and Contracts with Hospitals"), on allowability and unallowability of costs under federally sponsored agreements. 94Defence has advised that around two-thirds of Systems Program Office staff are engaged in sustainment work. The fact that a proposed cost is awarded as requested by an applicant does not indicate a determination of allowability. 101Any savings in sustainment costs were to be retained by Defence for reinvestment primarily in operating costs for new equipment. As others have observed, the apparent growth flows mainly from the inclusion of certain Estate and Infrastructure Group costs (such as garrison support) and the balance of Defences estimated future sustainment funding that Defence has yet to allocate to a Defence Group within the broader Capability Sustainment Program in the last years of the period.98 This is apparent for the period following the delisting of DMO and the inclusion of items other than specialist military equipment in Defences overall sustainment estimates (Figure3.5). 124Defence, First Principles Review, p. 40. That modelling indicated cost of ownership of between $240million and $360million per year (October2012 prices), or $5.1million to $7.7million per aircraft per year. 5.24According to Defence documentation, the degree of outsourcing among Systems Program Offices has long been diverse, ranging from a totally outsourced model to a high degree of transaction-based activities carried out in-house.136 A 2015 review of Defences Systems Program Offices concluded that Defence manages the majority of its acquisition and sustainment activity in-house.137. Defence has recently improved its whole-of-life costing of proposals to acquire major capital equipment but remains unable to measure or report reliably the total cost of ownership. Current proposals appear to be limited to an independent health check on progress.184 On the face of it, the scope of the health check is narrow, focused on closing recommendations and assessing progress. 2.17In late 2015, Defences Audit and Fraud Control Division reviewed the contracted service arrangements within three Systems Program Offices in response to a request by Defences Chief Finance Officer Group. 130, Overview of the enhanced Commonwealth performance framework, p. 4, available from [accessed 21 April 2017]. 100Defence, First Principles Review, p. 14. Defence advised the ANAO that it would have been difficult to implement the contract as a performance-based contract: Unlike standard Defence capability projects, Bechtel has been contracted to develop Defences capacity and capability to deliver rather than for Bechtel to deliver itself. Note a:In compiling the data underlying this table PMKeys Reporting is not able to identify all those organisational units now recognised by Capability Acquisition and Sustainment Group as Systems Program Offices. It is also seen as needed to streamline and consolidate the Systems Program Offices. Acquisition and sustainment salaries are held by [Capability Acquisition and Sustainment Group] and not funded by [Capability Managers], so reductions in this Commonwealth APS workforce do not generate a saving for [Capability Managers]. or one governed by other terms and conditions of an award. Defence has not kept a systematic record of the outcomes of the Smart Sustainment initiative associated with the 2009 Strategic Reform Program. Antiviral chemotherapy typically involves a delicate interplay between host cellular functions and viral targets of action. The term smart buyer is a term of art, with a specific meaning in public administration, relating to outsourcing, and which arose around 1990 following work in the USA by the GAO and the Brookings Institution.205 The key paragraph in an early GAO study states: The government must have an active role in the decision-making process. 19. This method produces a rough order-of-magnitude estimate, and is generally used early in the life cycle of a new asset/system when technical definition is immature and insufficient cost data is available. 32Defence, Decision BriefSustainment Performance Management System Development, 8 August 2011. 4.2In February2008, the Chief Executive Officer (CEO) of DMO announced a target of reducing by five per cent in real terms, in 200809, the sustainment cost of each of the 100 or so fleets of equipment then sustained by DMO.101 The CEO announced this measure as an ongoing reform program that aims to identify efficiencies within the DMO and reduce the cost of ownership to the Commonwealth in the operation of sustainment fleets.102 This, he wrote, was to satisfy a key priority of the government to reduce inefficiencies across the public sector. The achievement of this should be greatly enhanced by the application of the cost model. 3.10Reviews of Defence over the years have highlighted the importance of management reporting on its activities. The tests are as follows: These four tests apply regardless of whether the particular category of costs is one specified in the cost principles The government-wide principles, issued by OMB (or, in the case of commercial organizations, the Federal Acquisition Regulation [48 CFR 21], or, in the case of hospitals, 45 CFR 75, Appendix IX, "Principles For Determining Costs Applicable to Research and Development Under Grants and Contracts with Hospitals"), on allowability and unallowability of costs under federally sponsored agreements. Key elements of the governance and organisational framework include: a specialist organisational unitcurrently the Capability Acquisition and Sustainment Groupstaffed by a mix of civilian and military personnel; contract-like arrangements for sustainment between that unit and the Chiefs of Navy, Army and Air Force (Defences Capability Managers); and day-to-day responsibility for most sustainment activities falling to Systems Program Offices, which carry out that work using a mix of in-sourced and out-sourced service provision. Capability Acquisition and Sustainment Group officers have stated that, because of the lack of internal capacity and expertise, the group has depended heavily on consultants/contractors with its reforms. 120Defence, First Principles Review, p. 36. The initiative was not prescriptive except that capability and safety should not be compromised by any savings proposal. 3.42To provide the historical cost data to support analogous or parametric cost estimates, Defences Chief Finance Officer will build a database of historical costs and cost attributes. This historic cost of an asset is used to provide reliable and consistent records. In June2017, Defence advised the ANAO that implementation plans for significant reforms to Systems Program Offices would be developed in the second half of 2017. Part 200 Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards; Subpart E View Full Text; Previous; Next; Top; Details. 3.62In summary, the ANAOs review of public reporting on sustainment activity indicates that: 3.63Defence has not published program level estimate data on a consistent basis over time, and no time series analysis is published by Defence to assist with external scrutiny of sustainment expenditure. 5.57A briefing to DMO Division Heads in September2011 summarised the shortcomings of Defences approach to sustainment in the absence of an asset management approach: 5.58In 2011, DMO set about developing a Sustainment Business Model drawing on generically applicable asset management principles.179 There is then little evidence of substantial progress of the project for some years. Defence has not implemented measures of efficiency and productivity for all sustainment products. 209Defence, Defence and Industry Policy Statement 2007, p. 28: Defences in-house S&T organisation, DSTO, enables the ADF to be a smart buyer, user and adaptor of military technology. Data is entered monthly by subject matter experts, usually based in the relevant Systems Program Office. This represents a major investment of at least $120million, including contracts for services from the principal provider (Bechtel) valued at some $107million. The Business Review Cycle provides for monthly Project/Product Performance Reviews (PPRs) and, at increasing levels of aggregation, Branch monthly reviews and Domain monthly reviews. When implemented, the system will be renamed the Program Performance Management System.42 In the long term, Defence intends to build an enterprise solution to encompass both sustainment and acquisition management and reporting using SAP software. The cost principles The government-wide principles, issued by OMB (or, in the case of commercial organizations, the Federal Acquisition Regulation [48 CFR 21], or, in the case of hospitals, 45 CFR 75, Appendix IX, "Principles For Determining Costs Applicable to Research and Development Under Grants and Contracts with Hospitals"), on allowability and unallowability of costs under federally sponsored agreements. Poor product reliability has contributed to weak serviceability at the 1st Aviation Regiment in Darwin. This matter is also taken up in the next chapter. Develop and implement a contracting strategy to improve performance based contracting [Management Recommendation. Bechtel was one of the companies on this panel. This could have provided, for the first time, a systematic approach to the organisation of sustainment activities across the Systems Program Offices. [4][3]. 188Defence Portfolio Budget Statements 201516, Top 30 Sustainment Product Descriptions, pp. Lack of a performance based ethosDefence had failed to define performance targets for individuals and organisations and this had been a key driver of inefficiency and sub-optimal behaviours that affected sustainment performance. The following paragraphs provide an overview of the contents of the 201516 performance documents. Closure of the Materiel Acquisition Agreement and project closure will be completed during 2016. 192Defence Portfolio Additional Estimates Statements 201516, Table 77: Top 30 Sustainment Products by End of Financial Year Outcome 201516, Appendix F, pp. Defence has clear and long-standing governance and organisational arrangements for managing the sustainment of specialist military equipment. 106The reforms were aimed at: simplifying our internal processes to reduce time and/or waste; consolidating where process work is conducted so it is not duplicated in other parts of the organisation; aligning some of our more complex processes, like the acquisition of new capability, so there is a clear linkage between the identified need and the final product; ensuring our policies reflect contemporary standards; improving our decision making around expending resources; reducing our demand for goods and services; and building a cost-conscious culture in Defence.

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