He said that it was still active. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. It's a simple refund and should not have been this time consuming and stressful to take care of. NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely. Your only choice is to purchase the plane ticket at this new RIDICULOUS price, or charge you a cancellation fee. In this customer's case, timing played a big role, as described above. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. Sorry, but getting into milan 1.5 hours earlier would not have been worth it. All Rights Reserved. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. Here's what you can do when airlines keep your cash, give vouchers - WEWS All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. that is to say, if there are no issues, its fine. Excellent. more. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. Q: I'm having a problem with a refund for American Airlines tickets I booked through CheapOair.com. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I would certainly be glad to look into what ever your concern maybe. There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? The table below shows CheapOairs most common service fees. I told him no, that he needed to fix the mistake that Cheapoair made. In practice, your airline of choice may do everything they can to avoid refunding your money. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114808467', '');}, 'log_autolink_impression');airline later cancelled the flight. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. I am still going in circles and have called them several times, have been on holds for 2-3 hours total, and still no refund back. Heuser bought four tickets through CheapOair for $4,000. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. They were going to add a bunch of fees onto it--even though it was within 24 hours. I got two airline reservations to Puerto Vallarta thru CheapOAir. I received an e-mail confirmation followed by another confirmation containing a booking number and an e-ticket number. You could do a search of the forum for all the dozens of lengthy complaint and warning topics about Cheapoair and read through them. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. Oh, on the review that I left before this one NO. It's what booking flights online or over the phone is all about. Many booked flights was canceled due to covid which have caused a huge problem for travel agencies and airlines. its criminal to charge without letting you know. Why flight change if flight still operating? cheapoair Refused to refund monies when I complained and made request for refund". I sure was for booking with Cheapoair.com. :(. One answer does not fit all for this question, but there certainly are ways you can, in fact, receive a refund for your plane ticket. He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. So we did and the insurance company made up some excuse that they could not refund the flight and told us to call CheapOair back and see if they can change the flight. I will book from here next time. CheapOair Reviews | Read Customer Service Reviews of cheepoair.com This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. Our efforts in this are ongoing and we continue to service all incoming requests. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? Fareportal Inc. | Complaints | Better Business Bureau Profile Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. He refused to send me an email stating that I had cancelled the reservation within 24 hours. I just booked a flight with the and they charged me in USD instead of CAD. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. Other restrictions may apply. The trip was to take my mom ashes to my sister so she could have my mother with her, my mom died June 3, 2015 our trip was scheduled for July 2, 2015 I was my mother care taker and I am still emotional about her death she was given 3 months to live March 1, 2015 she came home to my house with me I watched my mother past and I wasn't ready for that and my sister couldn't be here with my mom when she passed so this was going to be a time for us to grieve together, and CHEAPOAIR made it more depressing then it already was, they are rude and heartless I would tell everyone I know DO NOT DO BUSINESS WITH THIS COMPANY westjet.com had a flight for $1117 CAD, which was what they had advertised on cheapoair.com. The pandemic caused a huge upswell in demand for services, and some unhappy customers has been the very unfortunate outcome of that. Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. I only need to have seat selection as I have knee problem and need space for my knee. He said it wasn't possible because it was beyond 24 hours. Easy and free! Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. I was placed on hold forever (Once for over an hour) and disconnected several times. If the agent you are speaking to doesn't like what you're saying they put you on hold forever hoping you will hang up. I clicked on this link (silly me) and was then told that I couldn't reserve a seat for this flight but my credit card was charged. When I told him that simply was not true, he hung up on me. Very unprofessional, and I do not know whether the charge on my credit card is legitimate or not. It is so easy to navigate the Cheapoair.com site and the prices are reasonable. After all, airlines are known to reward loyalty. After waiting for 45 minutes I gave up and hung up. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. We have cheap airfares for over 400 airlines. The complaint has been investigated and resolved to the customer's satisfaction. We can help you complete your refund request in under two minutes, and heres how: Besides enabling you to request a refund in just a few clicks, DoNotPay will also take care of other things regarding your request. CheapOair Refund Policy Explained [Money Saving Hacks] - DoNotPay The next contact we had regarding this customer was on March 30, 2020, when we received two chargeback notifications from the financial institution. * Fares are round trip, Fares incl. Reply Report inappropriate content 1-6 of 6 replies Sorted by 1 Browse forums All Air Travel forum Watch this Topic Reply to: Cheapoair Refund Your message Read our community guidelines I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. If you cancelled the ticket and if it wasn't refundable, you aren't likely due a refund, even if the (ta && ta.queueForLoad ? Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. Denied boarding - Refund from MyTrip or Corendon?. Also I think its not possible to book internationalmflights with flights that depart within 24 hours so its not a last minute option. What's with these screwy ticket prices? Get cheap air travel to global destinations in Europe, Asia and beyond. It has resulted into long wait times on calls. that was not accepted by Budget rental agency in Panama. As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. Not so bad for booking our flight easy and fast. Times were changed. Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase.. Cheapoair Refund - Air Travel Forum - Tripadvisor I said well why didnt you tell me that when I specifically asked for that to be included. I do not feel I should be charged a fee at all especially one that I was never made aware of or approved. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. The complaint has been investigated and resolved to the customers satisfaction. 2006-2022 RSH Travel Inc. All rights reserved. I would rather spend an extra $100 an fly with someone that acutally wants to help. In most cases, youll be lucky to get credit for a future flight. Las Vegas followed and shortly thereafter, when the Indian government began enforcing lock downs to combat the virus, thousands of our agents there were unable to get into the office to field phone calls. This is not an outsource situation. Individuals who fly multiple times a year still struggle with everyday occurrences at the airport and find certain airport-related tasks difficult. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? CheapOair Phone, Email, Address, Customer Service Contacts It is an xtra $45 charge. Easy process, nothing much to say. California: CST #2073455, Florida: ST37449, Iowa: SOT #967, Nevada: SOT #2007-1137, Washington: WASOT #602755832 (Affiliate DBA of Travelong, Inc.). Management Team of the Year. The company left an official comment to this complaint. I have no reason to not return when I need to. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight.
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