Please allow us the opportunity to help and we will see what we can do. When work in your area begins, both Comcast Business and Xfinity services will be interrupted. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. 0000013245 00000 n Store Locator Status Center 0000005177 00000 n In most cases, these lines are installed when your home's being built. It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . . Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. 198 0 obj <> endobj I have been trying to get service for over a month now. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. Sorry about that. 0000004087 00000 n I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. Greetings, @l8867vette! I just did, now can someone finally help me? 0000001745 00000 n During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've got a project up in Michigan that requires a few utility poles that need to be relocated. This work, which will include laying over eight miles of fiber, is expected to . Since you have already sent a PM, I will continue to assist you through there. 0000010977 00000 n Hi, gangelo88. , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've been trying to get Comcast to come out to my home which is new construction for almost one month now. "We delivered strong first quarter results as our . Now were getting ready for whats next our next-generation network thats faster than ever. I don't know what else to do. 0000012032 00000 n To do so, click on the chat icon located at the top right of this forums page. Were enhancing this network over time and location-by-location, which briefly disrupts your services. Its so ridiculous. I appreciate you taking the time to reach out to us here on the forums. Here's how you can prepare: Internet All devices on your network will be offline - Xfinity WiFi hotspots may also be unavailable. Hi, gangelo88. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. =afd(q :g_Sf`o8Oi~iY:. 0000003459 00000 n 0000007636 00000 n .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. 0000107620 00000 n The "chat" button in the top right leads me to nowhere, there's nothing to search for and says there are zero communications. It's been 2 months and I still have nothing. Restrictions apply. 0000001138 00000 n We began tracking our spend with diverse Tier II suppliers in 2012, and we're proud to have spent more than $1.8 billion since. 0000014297 00000 n Let's get started by having you send us a direct message so we can help. Contact Comcast Hello! You can still watch on the Xfinity Stream app while connected to a mobile network. PECO did their job but it has been impossible to get xfinity to come out. If nothing else I need to know how to get out of my contract. Connectivity and managing Your Comcast Business network. 0000002852 00000 n Internet Products Overview. Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. Please take a look at these additional steps, it should help clarify the process. How do you get service?! Our highly experienced team will help you select the best services for your property. Sales kicked me back to tech support. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. He has quit taking my calls. Please include your first and last name, along with your new address, and we will continue helping from there. I have a mans number in construction that said he would take care of it. Sounds just like what I'm dealing with. We need to have our own D-marc from Comcast. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Phone services will be unavailable, including landline support for emergency calling. 0000202381 00000 n , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. We actively create and expand opportunities for diverse-owned businesses in our supply chain. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. Services and features vary depending on level of service. Download construction standards to get started. CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! Read Now, Vice President, Procurement, Comcast NBCUniversal. 0000002534 00000 n Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. 198 41 You would not have service until the line is buried and then an install tech comes back. Connectivity and managing Your Comcast Business network. Again, I'm getting zero help. In a crowded market, every detail counts especially when deciding where to live or set up a business. %PDF-1.5 % Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. We can help with both the service issues and the exposed cable. Give commercial spaces a cutting edge A high-speed, high-performance network designed for business I am developing an office park in Tallahassee, FL. Internet Help & Support. Below, youll find options for residential and commercial spaces. I am so sorry to hear that you are still waiting for confirmation of serviceability. 0000004309 00000 n Hello @lanannak. CONSTRUCTION MEETING MINUTES DATE: APRIL 3, 2023 . Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. DEPARTMENT OF PUBLIC HEALTH ENVIRONMENTAL HEALTH Water Quality Program - Cross-Connection . My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Not available in all areas. Internet Speed Test. Business Internet. New Comcast Construction jobs added daily. We need to have our own D-marc from Comcast. Hi kjyoung and welcome to the forums! My service was installed in January 2021 which was 4 months ago. Is there a number to call? I have been trying to get service for over a month now. - Construct estimates for all Multi . All I want is internet and home phone - there's a box in front of my house. Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. We have a new possible project in NM and have had NO luck with the business/customer support numbers. The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? I cannot tell you how many times we have called customer service to no avail. We have spent more than $16 billion with diverse Tier I and Tier II suppliers since YE 2010, including more than $4 billion in 2017 alone. It's an absolute joke how terrible Comast service is. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. Comcast Service Center. To do so, click on the chat icon located at the top right of this forums page. register their mobile number in My Account. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. 0000002692 00000 n 0000008766 00000 n We can help with both the service issues and the exposed cable. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. They've been tough to track down and I keep running into dead ends. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. Called 1-866-496-9669 which is the only number I could find. 0 138.6 mi Comcast Service Center. To do so, click on the chat icon located at the top right of this forums page. I've contacted Comcast 3 weeks ago to get this started with ZERO help. Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator PH3103@att.com (561) 540-9262 Direct (561) 964-3499 FAX Good morning, gangelo88. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Air Systems Service & Construction Sacramento (888)4042772 dispatch@airsystems1.com www.airsystems1.com David Treadaway . If nothing else I need to know how to get out of my contract. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. <]/Prev 295588/XRefStm 1442>> I have a mans number in construction that said he would take care of it. I appreciate you taking the time to reach out to us here on the forums. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. I'll try and get a number and post it if they give me one. Select "Comcast Business" from that list, - An "Comcast Business" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Leverage your professional network, and get hired. Privacy Policy. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. Got frustrated with the robot on the other end and started mashing zero. I am in need of a contact for the new construction survey division. All I want is internet and home phone - there's a box in front of my house. Greater Nashville Area, TN. My cable has to be run in the air. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Vast and varied growth opportunities with the tools and support you need. Hello @lanannak. 0000001622 00000 n We understand the process can be confusing, but we're here to help. 0000001442 00000 n How do you get service?! Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service? Sorry about that. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. Things like this can take some time, as every area is unique. We can't cut our grass without moving the cable. @ComcastJodie I do not have a chat option. 125.7 mi Comcast Service Center. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. However I haven't received the cal @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. .it's Comcast, don't expect anything to be . Edit: ok this is the only number to get through it appears. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. I can surely submit a ticket to see if this piece of equipment is ours. Hey @user_42efc9! I am looking for this information also. 0000012164 00000 n It's a new townhome that is finished and I am moving in tomorrow. Instead of having overhead cables across our backyard, we are burying all of the lines. We will take a look at the situation with your new place to see what the hold-up is. The work is done by a contractor Comcast hires. Pittsburgh, PA 15236. I have had this identical scenario happen 4 times now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do you not have internal numbers to contact another internal department? 0000003912 00000 n You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Heres how you can prepare: To receive real-time service alerts throughout this process, Primary Managers can register their mobile number in My Account. @ComcastMichael can you please reach out to me as well. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Thanks to whoever suggested Telling them you're taking down their service lines. Pittsburgh, PA 15235. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. We are having exactly the same problem. Cable: I've wised up. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. I responded to your private message, Please send a response there. 3709001 cadiver@comcast.net Roy Coto. I am so sorry to hear that you are still waiting for confirmation of serviceability. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. . Dec 2020 - Sep 202110 months. Washington, PA 15301. My service was installed in January 2021 which was 4 months ago. Please private message me (if you click on my handle, Comcast_Gina it should give you the option)with the address, your contact number and email and we'll get the ball rolling. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. 0000203341 00000 n Get Support Find an Xfinity Location Check the status and hours of locations near you. Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. If you ever find the secret sauce please share with me. Told tech support i'm tearing their shit down and they need to connect me with engineering. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. Hey there, @user_a0f167. I'm having the same issue, trying to get Comcast to come out to my home which is new construction. Got an expedited ticket. I've had the same issue for nearly a month now. I cannot tell you how many times we have called customer service to no avail. 0000000016 00000 n One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. I am sorry you are having issues getting your lines taken care of and I would love to assist you. Its so ridiculous. I have had this identical scenario happen 4 times now. . Please create your own post and we will be happy to help. You can visit the, We recommend restarting your gateway once service has been restored. 138.8 mi Popular Brands in Reading. Thank you so much for reaching out to us here on our Community Forums platform. I want to look further into this and get you some answers, we thank you for your interest in our services! I would like to see what we can do for you. Got connected with a nice young lady who had no idea what I was talking about when I asked to be connected to engineering or construction. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. @user_285696 Hey there! Comcast: someone below provded me with this number.. 1-800-XFINITY Edit: ok this is the only number to get through it appears. No one at 800-COMCAST seems to give a hoot about an appropriate contact. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. Primary Managers can register their mobile number in My Account to stay notified of network construction affecting your business. I just did, now can someone finally help me? 0000003003 00000 n I am sorry you are having issues getting your lines taken care of and I would love to assist you. I've done that way of contacting you and it's gone nowhere. Could someone reach out to me as well? user_285696 Hey there! I've talked to people in the actual construction department maybe 5 times. Nurturing Diverse Subcontractors I have had this identical scenario happen 4 times now. My husband runs a small business and we're really losing out. and our Each time the tech arrives to find no work has been done. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Why do I have to start a new chat, why can't you help me? Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. I apologize to hear of the issues you keep running into when trying to get this tap installed. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. Select "Xfinity Support" from that list, An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. COMCAST CONTACT: Anthony Vataloro 617-279-7037 Anthony_Vataloro@comcast.com Since you have already sent a PM, I will continue to assist you through there. xref I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. Comcast Construction - $13,000+ Official Response. Xfinity Planned Outages - Next Generation Network Construction Network construction in progress We're working hard to build the Next Generation Network We're getting you ready for what's next with even faster, more powerful, and more reliable Internet so you can do more, connect more, and enjoy more of what you love. Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. It's an absolute joke how terrible Comast service is. 0000203180 00000 n We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. Let your business or community stand tall with a custom network infrastructure. Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Do you have an existing serviceability request number and is your new construction home finished being built? Supervisor put in a ticket. I want to look further into this and get you some answers, we thank you for your interest in our services! We'll be there to help. - Oversee Coax and Fiber build to Residential and Commerical buildings. We are having exactly the same problem. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. I was home ALL DAY. He has quit taking my calls. Your business will experience a service interruption while network construction occurs in your area. At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out.
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