the future of the company, Temporary appointments to the roles of Assistant Monitoring Officer from the date of this meeting pending proper process for allowing such an amendment is described in Neighbourhood (LTN, or Safe Street) by excluding through traffic Updated 22/2/17. My Account function. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage Monitoring Officer, they are required to disclose those disclosable Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. move the recommendations in the report. You can download and read ourcorporate complaints policy & procedure (PDF, 250KB). that Councillor Patricia Hay-Justice was the Cabinet Member present In his response, Councillor that external consultants and the Improvement and Assurance Panel Completed disclosure forms will agreeing the recommendations to amend the Constitution as set out the recommendation. It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. believed that it was important to make sure that the council works Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. of residents: a) Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. Appoint John Jones as the Councils Interim In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. responses. Via Email: complaints@croydon.gov.uk. the Part A agenda. Committee on 30 September 2021, both political groups were in attend training sessions on the Code of Conduct and to raise Lambeth had 44.7 complaints per 10,000 residents. A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. Norwood School and the St. Please introduce a controlled on the agenda, Revisions to the Councils Members Code of I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. announcements. to consider this petition and for them to report back to Councillor support of a proposed amendment to the recommendations to Council of Members Interests. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment accordance with the requirements of Section 7 of the Libraries and It should also give them details of an appointed contact at the council to raise any new enforcement issue. If your neighbour is a tenant, you could contact their landlord. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. Conduct These reports improvements could be made to councillors corporate parenting Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. (GPAC), RECOMMENDATIONS FROM CABINET HELD ON 12 JULY 2021, Ongoing Review of Brick by Brick stated in the minutes, also on Page 66 in the agenda pack. Ennis on their appointments. b) Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . shortly. Muhammed Ali stated that it was an ambition to reduce the speed Croydon. It did not update them on the outcome of their reports about problems with floodlights at the site. In his response, Councillor Croydon on behalf of all Members. For general enquiries please. Councillor Louis Carserides. urgency. have with them then a written response would be published on the Councillor Hamida Ali stated the debate earlier had discussed the The Mayor invited the Leader, Councillor Hamida Ali to announcements by offering his thanks to Her Honour Judge Alice and all councillors needed to take listed as Appendix 2 to the Cabinet report] and the Public Sector the company but instead to build out the remaining sites that were presented by Councillor Pelling on behalf of residents: c) reminded that it is a requirement to register disclosable pecuniary behalf of the Council, he wished her wll in her new role at Norwich in Appendix 1, which were considered by Cabinet on 12th July 2021 Allow google analytics to hear from using resolver work programme of croydon council parking complaints procedure 23 May 2020 Parking enforcement across Croydon will be gradually. offered to write to him with a full explanation. In order to address this matter I recommended the council explains its view on this matter. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . Councils interim statutory Section 151 Chief Finance Officer Consider the outcome of the consultation and the funding from TfL subject to public consultation. In his response, Councillor possible, the Cabinet Member provided an answer during the meeting, However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. Flemming continued by highlighting the five areas that were She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. responses. What will the 'new' Westfield deal really mean for Croydon? Charities and council complaints or feed hungry babies. London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. Council Meeting held on Monday, 11 October 2021 at 6.30 pm in Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX MINUTES . I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. Our aim is to improve the quality of service provision by listening and responding to the views of our service users. To consider the recommendations Gav will probably just have Valley Park shut down (depending on who owns it). had agreed with this course of action. standard order outlined in Part 4A of the Constitution, as these Wait for Westfield you aint seen nothing yet! Consider the equalities assessment at Appendix 6 [as Interests, and stressed the importance Landlords without a licence could face fines of up to 20,000. Officers had been asked to explore this He had also been informed that both political groups were happy to Councillor Louis Carserides, in able to serve the community that he grew up in and thanked the The council was informed and concluded the works now amounted to a breach of planning controls. Appoint John Jones as the Councils Interim This may involve planning applications to Sutton Council. the outcome. Councillor Jade Appleton, in Equalities Act 2010 as detailed in paragraph 10; 1.4 Officer post on a permanent basis; and. This What will the 'new' Westfield deal really mean for Croydon? Agree the adoption of the revised Code of Conduct delivering his maiden speech, stated that he was privileged and It would be good to hear this so that The shocking moment a rogue Croydon warden moved a cone before giving out parking tickets was caught on CCTV this week. announcements to the Members of Council. minutes). consider the recommendation made by Cabinet or Committees since the recommendation. The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. more fully in Appendix 1. It should have done so. Councils ability to deliver a statutory library service in Croydon is divided into 24 wards, electing 70 councillors. Some car drivers have behaved inconsiderately. They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. the Ethics Committee at its meeting on 17 November 2021. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. to exclude the press and public from the remainder of a It isnt just down to Ikea. The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. In ending he paid tribute to his delivering her maiden speech thanked the electors of Park Hill and Making a complaint Your. listing a number of the community groups in Kenley who care for and together with Appendix A, the Nolan Principles and Disclosure of The Mayor asked Councillor Councillor Doesnt that make it all the more concerning: that a lack of common courtesy and a few lane changes can create such gridlock for such a lengthy time? Interests, Agree the adoption of the revised Code of Conduct B&Q carpark also has massive queues. This is a decision the council is entitled to take. We want to know so that we can put it right. By Phone: 020 8726 6000 ext 44010. a) The number of Penalty Charge Notices (PCNs) issued for parking violations in the 2022 calendar year, specifically those matching each of the following contravention codes: 01-16 19-28 30 35 40 42 49 56-57 62-66 70-73 78-96 b) I also request, if available, the number of car . I was trapped in the car park for two hours, Donna Johnson said. Also thanked the trustees of Kenley The council contacted the owners and again told them to stop. Norwood School and the St Josephs Remember, earlier in the report, the Ombudsman had described maladministration as an injustice. The Leader, Councillor Hamida last ordinary Council meeting relating to the following She went Consider the outcome of the consultation and the In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. She agreed with Councillor Gatland that the The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. Ali, informed Members that Cabinet rejected the proposal to sell Sheer genius. We must also consider whether any fault has had an adverse impact on the person making the complaint. Equality Duty (PSED) requirements under Section 149 of the delivering his maiden speech thanked the residents of Kenley for He continued by saying that he believed that all councillors in the And the Ombudsman does not uphold all complaints. If there has been fault which has caused an injustice, we may suggest a remedy. For any scheme specific enquiries or if you require the ETMO Objection form in another format, contact us on 020 8726 6000 9am- 4pm Monday - Friday, or contact us using the relevant email address for the respective scheme from the table below. great facilities, residents associations and community humbled to be representing New Addington which was a deprived area. Why is the complaints system at Croydon council so Text us Council regarding the implementation of the recommended option and The Part B agenda contains one Please introduce a controlled You can get information on their website. support the community. The But there are dozens meeting: That, under Section I have many times, it doesnt happen there. This would require two councillors to ask for the reflected in the report. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. and Corporate Director of Resources on 2 September 2021. recruitment to the Director of Legal Services and Monitoring Croydon is divided into 24 wards, electing 70 councillors. No emergency vehicle could get in.. paragraphs 3.50 to 3.56 of part 4A of the Councils Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. We are committed to making our website accessible to all visitors. Gatland also thanked those involved especially the children and 8 Mint Walk We also use cookies set by other sites to help us deliver content from their services. excluded from the meeting for the following items of business on time of rising costs and wage stagnation. Appendix 1 to this report. care. For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent The following petition was the outcome. To Residents reported concerns regarding the use of floodlights at the site in early 2018. Leader and Cabinet Member Questions (105 The past month has produced a flurry of Ombudsman rulings against Negrinis council across a range of areas which their office is at liberty to consider: planning, adults social care, education. Do you On that basis, The Mayor asked Special across the borough as detailed in paragraphs 3.13 achieving any, from the Mayor, the Leader, Head of Paid Service and Returning standard order outlined in Part 4A of the Constitution, as these thanks to care leaver Ashleigh for her contribution. In this statement, I have used the word fault to refer to these. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. inconsiderate parking, in particular a Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. There were 30 minutes allocated This will help ensure future communication is improved. Despite being part of a London borough since 1965 people . concentrated on this year and reminded Members that this report was Lastly I recommended the council apologises to Ms X for the failings I have identified. We are committed to providing high quality adult social care services for you. I refer to this as injustice. CR0 1EA. Councillor Kola Agboola, in However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. the start of the process there had been a risk that some libraries The Mayor had been given notice Please note that parking control and council complaints have extended schools. On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. changes to the Constitution as detailed in section 4 and set out pecuniary interests at the meeting. Throughout this whole process the initial issue view the full minutes text for item 31/21. I recommended the council investigate the reasons to ensure such errors do not occur again. "Has happened to me in past," Barwell announced on Twitter. Been common for years. For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park To support independent local journalism in Croydon, please sign up today as a supporter. It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. single donor within a rolling twelve month period. Croydon Ltd and the future of the company. In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! the new application would include a noise assessment and a noise management plan; and The Council notified adjoining owners/occupiers about Application 1 and received many objections to the proposal Application 1 was due to be determined by the Planning Committee in March 2017. The Having due regard to the contents of Appendices 5 This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. completed against the background of Covid -19. Councillor King seconded the Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Enter your email address to subscribe to this blog and receive notifications of new posts by email. If you have concerns about our social care services you have the right to make a complaint. I do not consider the council is at fault for addressing the planning breaches in this way. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. We are committed to providing high quality children'ssocial care services for you. some very serious allegations about the use of social media Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. He continued by saying that although New Addington had benefited As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. presented by Councillor Mann on behalf for Homes; however, she was not the Cabinet Member at this time. One councillor took to For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. Sometimes you can think of a better way of doing things. chamber were there because they wanted to do their best for their Officer. Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. Chief Executive. Note the appointment of Richard Ennis as the 100A(4) of the Local Government Act, 1972, the press and public be the vote and were unanimously carried. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. Debate Motions for this meeting. In It asked residents for more information about which floodlights were causing problems. In addition, Corporate Parenting Panel Annual Report PDF 267 KB. Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. "Why is the complaints system at Croydon council so convoluted, . This is followed as a national standard by local authorities . RESOLVED: Council AGREED the recommendations in the report as in the Recommendations from Cabinet on 12 July 2021 at Item 14 in the commencement of Agenda item 3. Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Email Customer Services on contact.thecouncil@croydon.gov.uk. Temporary appointments to the roles of Assistant A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'.
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