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Property maintenance issues and problems | Service NSW Newcastle DCJ Housing | Service NSW Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. arrange for the work to be completed, and. You may be trying to access this site from a secured browser on the server. Maintenance Show Maintenance Submenu. 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The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? In NSW we have Australia's largest social housing portfolio of 125,000 properties. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. We give free, confidential language services to clients who may needhousing information or help. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Please call us to discuss whether we can help resolve your complaint. See Advocacy and Legal Services below. Social housing - Department of Planning and Environment Youll be notified by email or SMS of the outcome. Keep your property reasonably clean. Maintenance and home alterations | Family & Community Services Social housing. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. You do not need to do anything differently. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. Link2home Veterans and Ex-Service - 1800 326 989. Housing Contact . Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . This inquiry was self-referred on 22 October 2020. This is the fastest way to lodge a request or complaint. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Once you enter your postcode, you will be put through to the local maintenance provider in your area. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. Department You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. Housing NSW office now has a. telephone with a direct link to the. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. Use the information provided to contact the organisation. Trees and shrubs help our environment by giving us shade, privacy and fresh air. PDF Closing the gap: 10 Years of Housing for Health in NSW Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Each eRepair request will be reviewed by DCJ staff before processing. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. We can make inquiries with an agency if we consider there may be maladministration. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We are changing the way social housing is delivered and how we respond to homelessness in NSW. We pay respect to the Traditional Custodians and First Peoples of NSW, and LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. maintenance, the Housing Contact. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. gas safety, electrical safety, locksmith, arborist, and other specialist services. Centre is the single point of. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Housing and homelessness - Communities and Justice You can submit an appeal using the online appeal form located on the HAC website. Please don't include personal or financial information here. not telling you the outcome of your complaint. Related agencies. (4) The role of the . Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Communities and Justice, NSW Department of; Local Offices. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. Complaints about community housing providers should be made directly to the provider. This new system will be more efficient and responsive. Sometimes we suggest what we think should happen to resolve your complaint. You need to give them a chance to sort out any problems first. This phone line is open 24 hours/day, 7 days/week, 365 days/year. 22Department of Planning, Industry and Environment (DPIE), No. Access your housing information by registering with the MyHousing mobile app on your smartphone today. Maintenance | NSW Land and Housing Corporation We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Resident satisfaction survey period July-Nov 2021. *All figures current as of 30 November, 2021. A further $1.669 million investment has been approved to extend the program to February 2022. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Housing Offices (DCJ . Aboriginal people can apply for housing and access work and study opportunities. Your rating will help us improve the website. . Back to Housing Services Close Menu. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . NSW continues to invest more than any other state or territory. read more about organization. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. MyHousing mobile app | Service NSW MyHousing | Family & Community Services Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. 13Community Housing Industry Association NSW, No. The Land and Housing Corporation (LAHC) owns the property and manages the Garden maintenance | Family & Community Services Suites 4 and 5 Wyong Plaza Village. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. For all maintenance requests Please call 1800 422 322 and press 1. Housing Commission of New South Wales - Research Data Australia This phone line is open 24 hours/day, 7 days/week, 365 days/year. You can also call FACS or go to your local office for assistance. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Housing and homelessness | Family & Community Services Department of Housing Wyong | Supplier | YourCare Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Alternatively, you can contact your local DCJ Housing office launch. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Understand what housing help you may be eligible for, including social housing and private rental assistance. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors.

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