I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Claim it and get a lot of features. If you will email customerfirst@fanatics.com with your order number Nous sommes dsols pour la gne occasionne. I have reviewed your order and I sent you an email to the email address on the order. We are so happy to hear that you had a great experience with us. Ordered jacket for husband for Xmas and followed their "size chart" which item is actually 8 inches smaller than it said it would be. Ordered on Monday shipment received Thursday and Friday. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. Maria, we are terribly sorry to hear that we have dropped the ball. an. I look forward to assisting you with this issue. We would love a chance to make this right. What I know for sure is that I will never buy from them again! It is now January 18 th, and they still claim that there was nothing delivered. I have sent 5 emails and not once have they contacted me back. I asked them to give me a full refund, but they said no. I contacted FansEdge right away and they asked me to send pictures. If you initiated your return via our Returns Center, you can track your package at any time through the Returns portal linked on this page. Very disillusioned with their brand after this experience. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. Click on the Return Item(s) button and select the item(s) you wish to return. I am overall please with FansEdge and the way customer service managed to answer my phone right away. Wenn While 877-965-3955 is FansEdge.com's best toll-free number, it is also the only way to get in touch with them. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Wir entschuldigen uns fr die Umstnde. Thank you so much for your feedback! Probably 12-7. Several days later FansEdge called me and told they do not have my items in stock. Did all of your employees take 365 days off? I am out $90.00 for nothing. Pricing of products and services. At your convenience, can you please provide me with the order number so I can review it? Fansedge customer service is excellent. Tip for consumers:STAY AWAY! Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Thank you for taking the time to let us know! FansEdge is ranked 96th on the Jersey website industry. Will never give their site any of my time or money again. Excellent customer service provided to me by Matthew! I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! sure to answer any of your service questions! I called right away to their supposed customer service to cancel two of the orders. FansEdge ranks 207th among Jersey sites. This is the FansEdge service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. 1 FansEdge reviews. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. I placed my order and then it showed that it would ship within 5 days. The action you just performed triggered the security solution. enva un correo electrnico a I will be happy to look into this and make this right. | Read 321-340 Reviews out of 384 Share your photos and videos with others to prove the truth of your words. However, the second package has already been shipped. I don't think i should have to pay $9 to return a shirt that is smaller than advertised. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. What is the average salary of FansEdge Customer Service Representative? Please send me an email at customerfirst@fansedge.com. Cristin went way above and beyond all throughout my transaction and even after. Please reach out if you need any help!-Ciarra. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We will continue to provided coaching to the agents involved in this contact. if its going to be awhile can i cancel now ? What happened to my shipment? Won't help me out even though I submitted pictures the day I received them. Not a great site to do Christmas shopping!! I would highly recommend Fansedge to anyone looking for a great online shopping experience. Our jerseys are authentic, yes. We would love a chance to make this right. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. I placed an order and paid the $29.95 for the next day by noon shipping and handling. We're on Twitter! This company responds to reviews on average within 14 days. I am now 6 weeks into waiting for any update beyond the initial order receipt. Simply cancelling the two orders I made in error would save a lot of time and angst! We are glad to hear that Shakira provided great service, this is exactly what we are looking for. i want to cancel my order, Will i get my sweatshirt in time for christmas? I contacted FansEdge and after discussing all the details I sent the shirt back to them. We use dedicated people and clever technology to safeguard our platform. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. It's the cyber Monday deal, 30% off. What upset me so much off is that they charged me $9.99 for a return! There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. Very bad business. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. Hello. If you have any queries, please feel free to contact us directly and we will reply as soon as possible. 5. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. The size guide was very off. I am overall please with FansEdge and the way customer service managed to answer my phone right away. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Contacting Fan Services. I ordered an item and spent over $90.00. We will be happy to look into this for you. The quality of the sweatshirt is not worth the price. With it being Christmas very soon I understand it can be frustrating with delayed shipments. At your earliest convenience, please email customerfirst@fanatics.com. I was swindled $39.99 plus tax and shipping. -Mariah. Then it made sense because they are slow slow slow. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. This is unacceptable. We would love a chance to make this right. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. Do not use! North Reading, Mass 01864 All Rights Reserved. Once again, I apologize for any frustration this may have caused you. 2. I am sorry to hear that your order had been delayed. I received the merchandise I ordered and can't complain about the quality but it didn't fit. Two, Thank you so much for the feedback! Quality 72. Thank you so much for your feedback! Good afternoon, Sharon. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. Placed an order on 11/07/2022. BS. naval officer oath of office; fans edge customer service. per informarci del problema. I was told the person on the phone would try to get a ticket for the two orders. When you add a new item to your bag, a box will pop up that asks if you want to continue . Please help us protect Glassdoor by verifying that you're a The best discount today is 70% Off. This will surely increase the credibility of your complaint. Updated July 18, 2022. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They offer a wide selection of products from all major professional sports leagues including the NFL, MLB, NBA, NHL, NASCAR, and more. I am truly sorry for your experience. Never again! Send us a Tweet and we'll be Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06less than half of the purchase price. The order was not confirmed. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. We are working diligently to have the package processed and shipped. Thank you, Maribell. Enter an order number to find your order details. Thanks, David. I waited few more days, but there was no refund, so I called FansEdge. The free shipping code is only for the 3-7 business day delivery method. Thank you for your feedback, Maribell. The medium sweatshirt was HUGE on me, I am 51 - 150lbs. The shipping tracking showed the item sat dormant for 12 days. FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Why Adding A Personal Touch to Your Rental Doesnt Have to be Hard, Factors That Affect How Much You Can Earn Working At An Ikea Warehouse, Chemist Warehouse: Australias Largest Pharmacy Chain, The Importance Of Credit Scores For Carphone Warehouse Customers, The Benefits Of Building A Data Warehouse With Hadoop. There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. Don't order here." Detailed Ratings. Those were supposed to be Christmas presents, so I ordered in advance. Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. Thanks. Hello Tracie. Hello Diana, if not, i will contact police, better business bureau & an attorney! In the Vehicles & Transportation category. Hello Jordyn, My card was used for FRAUD in Minnesota only days later at a Best Buy in Richfield MN, that is not a coincidence. Love it! When the representative came on the line, he confirmed that my shipment would indeed not go out for 6 days due to to the fact that the item would not be at the warehouse until then. There was no any processing. There is only one way to contact FansEdge.com, shown above. I have never had a problem with them and they always go above and beyond to help me out. I'll take my business to $#*!'s. I made a mistake on the shipping cost and bought the wrong size shirt. Of course, a small window opened, I asked my question but got no answer. A total piece of crap from China. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Really ruined my gift giving ideas! Click to reveal The warehouse is a large, modern facility that is able to accommodate the growing needs of the company. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Twitter. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Please send us an email at customerfirst@fansedge.com. Main Phone Numbers for the 3 Major Credit Bureaus. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. All orders are processed after payment has been received, and all shipping and billing information has been verified. Thank you Matthew! Please allow two to seven business days to reflect on your financial statement. Service 114. Value 90. We apologize again for the inconvenience and hope to hear from you soon. 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. All Rights Reserved. I placed my order on the website www.fansedge.com, but it was real scam. They agreed to remake the shirt. Sports fans know where to shop when looking for gear that proudly displays their favorite team - FansEdge.com. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! I was so excited with my purchase and couldn't wait to receive it. I requested my order to be cancelled and wanted my 85.00 to be returned to my account immediately so I could go elsewhere to get my grandson's gift BUT it is going to take 5 days to get the order cancelled and then they will supposedly return my money to my bank account This is just bad business practices and I certainly will not use them again and I would recommend others to think twice about giving them their business. You can find everything you need to support your team at the fanatics warehouse. Tried to order a Jersey for my girlfriend for the holidays. Arrived and XL was way too small. Sincerely, Shanick. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. All Rights Reserved. After I purchased it, my email login doesn't work. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. Its impossible to contact them and the tracking system is insufficient. Overall customer service. I contacted customer support and they claimed they delivered the package, but I never received anything. i want a free label please. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail And name, we will be happy to make this right. Julian, Hello Heather, I will be more than happy to further assist you. I have been advised to 'just wait'. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Also, impossible, by design, to reach live customer service. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). We truly value your business, and we look forward to the opportunity to serve you again soon. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. Hopefully I get the Birthday present in time Amy, I'm so sorry, we really dropped the ball on this. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. For tailgating, watch parties, game time, or heading to class, you'll find clothing and accessories sporting . Sincerely, Julian. tracielwatts@gmail.com. We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. I visited their website and followed directions for returns. I placed an order yesterday and received an email confirmation. Overall product shipping and delivery process. Dreams, which operates FansEdge.com and a number of other branded merchandise e-commerce sites, is being purchased by Fanatics for $183 million in cash. I have gifts that are totally unusable sitting in my bedroom from 3 Christmas's where they sent unusable goofy sizes. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Sells items they do not have. So, if you aren't, for any reason, we You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Also, forget, absolutely forget, trying to reach a live person for customer service. NHL 2023. Are the jerseys on here authentic? Verification can help ensure real people write reviews about real companies. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! I have no way of returning the products so I asked to speak to the Supervisor. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Average hourly pay for FansEdge Account Manager: $18. You deserved all of those negative reviews. No email has ever been sent out confirming order. Again, I apologize for the inconvenience but look forward to hearing from you soon. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. No one ever emailed or called me. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. I ordered a custom t-shirt from FansEdge. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception and we'll be sure to answer any of your service questions! Companies can ask for reviews via automatic invitations. Used lasership.com to ship. Customer Service was of no help. Ordered once again. We want you to be completely satisfied with every purchase you make. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. 15 No one answers, even though it says it works 24/7. Clickherefor more! enviando un correo electrnico a We will be sure that she is aware of your appreciation. This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. We are so happy to hear that you had a great experience with us. Fanatics, 2023. I am very sorry you order was unable to be cancelled. I have spent over a thousand dollars on this site and did not appreciate the rudeness from the supervisor. The warehouses are fully stocked with all of the latest merchandise from your favorite teams and players. Please feel free to reach out to us if we can help you further in any way. Fansedge customer service email address. Hello Marsha. All Rights Reserved. I never received it! Then another hour where they said oops no it was returned and refunded. We would love a chance to make this right. 37.247.53.130 Poor service. A final delivery is also expected from your local post office. All Rights Reserved. It shouldn't take over 2 weeks to get a t shirt, Good Afternoon, Jah. Unfortunately, tucked away as you scroll down on the site is the message that items shipping "directly from the manufacturer's warehouse" are only returnable for 30 days, with no after Christmas return policy. Great costumer service! This is the FansEdge customer service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. We apologize again for the inconvenience and hope to hear from you soon. Facebook. Please provide your order number for any further assistance. Cloudflare Ray ID: 7c05bcc2fb980b5a Called right away and they refused to help. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. guild wars 2 incinerator. Missed party deadline. Refused to reimburse extra shipping money. No portion of this site may be reproduced or duplicated without the express permission of Fanatics, Inc. vid: dc26dbc0-e7e3-11ed-a6f5-7f62ffae8c13, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? Chat. 3 Greenbriar Drive Apt 305 This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in . It is well-staffed and has state-of-the-art equipment to ensure that orders are processed and shipped quickly and efficiently. Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs. Julian, Hello Terri, I will be more than happy to further assist you. Live Chat. 1. nidhi singh husband name. There wasn't. Sincerely, Karmen, I ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. Ive never received my order. Regardless of the size of your order, FansEdge charges a shipping fee of $4.99 per order. don't play with my damn money! Si vous continuez voir ce For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. These people took my money without my permission. We truly value your business and we look forward to the opportunity to serve you again soon. Their customer service is THE WORST. You can email the site owner to let them know you were blocked. I was unsure if you still needed help with your question. The product I received was truly terrible, so returning it was a must to at least get some money back. Never, ever have talked to anyone live. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. Never received it. I cannot get through to customer service. Hello Elijah. Can you please private message me your email address or order number? Continue. Revived an email 8 days later that it was on its way. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. At this time, we have reshipped the item. It does not work. I tried submitting my order online a couple different times with a few different cards which kept declining. , Team Lead, Executive & Social Relations. We apologize again for the inconvenience and hope to hear from you soon. Not knowing if my order went through, I tried two more times. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. I won't be ordering again. Usually I would look at the reviews first but forgot. * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. I had never ordered some things from this website before and everything was fine. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this. Onze This salary trends is based on salaries posted anonymously by FansEdge employees. Would give negative stars if I could. Here are 8 tips for writing great reviews. message, please email Average salaries for FansEdge Customer Service Representative: $37,193. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. NHL and the NHL Shield are registered trademarks of the National Hockey League. Same items. Good Afternoon, Ali I apologize for the sizing discrepancy. Hey Cindy, I do apologize for the inconvenience this has caused. In order to complete your order, your order must be delivered within 21 business days (excluding weekends). I'm pretty sure they don't even start their day in the office until noon. Some of the most popular locations include the United States, Canada, Australia, and Europe. All rights reserved. Telephone number [protected], On the 22nd of February I placed an order I paid for next day shipping I called because I have not received my items I was told by a rep there's a 3-day processing fee then after the three days the item will be shipped and that's when the next day shipping occurs that just doesn't seem right and I don't feel that my $30 was used to ship my item and it correct time and I spoke to Carlos on the chat line and he pretty much just told me sorry I feel that way have a nice day after we chatted and I explained my situation to Carlos that I will be my last time that i will be shopping with you guys and I've been a long-time customer and I just didn't feel that was right. When I finally got in contact with someone from FansEdge I was told that there was nothing they could do and suggested me to keep the hoodie. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. I wanted to return these 3 tee shirts because they were too small. It is important to be aware of potential risks and to use caution when accessing or engaging with such content. I attempted to place an order 3 times at different times and each time I received emails days later that my orders were cancelled with no explanation except a problem was encountered. Contacting Fan Services. I will be more than happy to look into this and make this right. We are doing work that matters - connecting customers with businesses around the world and . I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. Customer service reps will tell you what you want to hear. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. "Paid for 2 nd day shipping and got package in seven days. If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Charges your card, gives you the run around and never sends product. We truly value your business and we look forward to the opportunity to serve you again soon. Equifax: 1-888-548-7878; TransUnion: 1-800-916-8800; Experian: 1-800-493-1058; How to Speak to a Live Person at Experian. Please post your comments about this company. Thank you for taking the time to let us know! We are truly sorry for the experience received. I won't purchase from this place ever again. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. You can save up to 70% Off with FansEdge coupons. Customer service was not helpful and disconnected the chat twice. NHL and NHL team marks are the property of the NHL and its teams. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Two weeks later I get an email saying they were issuing a refund as my order was returned. Get in touch! Incorrect address - Street number. Sincerely, Shanick. Im sorry I did. Hi Anne - If you could email us at customerfirst@fanatics.com with the item(s) you wish to return, we can process that for you as a courtesy. I apologize for this issue, Sara. Gain trust and grow your business with customer reviews. scusiamo se questo pu causarti degli inconvenienti.