It will turn yellow when you hover over it. I have reset box and WiFi. Here are a few ways to disable closed captioning on your television: 1. Press the down then right button to the right edge and press enter on the Cartoon speech icon. If through Peacock please follow these instructions: Im having the same issue. And now lets consider the situation where you decide to watch Peacock TV via Amazon Firestick. SUBSCRIBE TO THIS CHANNEL! Therefore, youll find it extremely easy to locate the subtitles button if youre busy watching a movie or show on Peacock TV using your computers browser. For some, it disturbs the watcher who is not used to subtitles being shown on screen. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you hover over that, a menu will pop up that says "Settings." To turn off Subtitles, press the pause button on your remote and this should bring up a navigation bar. One of the leading comparison points for streaming platforms is user-friendliness. This also helps out those who are not born in America or whose primary language isnt English or who are deaf. If the video you're watching still has subtitles, you can usually find the options to disable them by doing one of the following: Press the Down button. Still can't get rid of closed captioning on peacock. Scroll to the left to the text bubble icon, select None. They differ from each other in the way they are added, appearance and readability. Go to your Android device's Settings. Simply press this icon and the closed captioning will be turned off. Unplugging your TV box from the wall plate (not the back of the box), waiting 60 seconds, then reconnecting the power cord, will reset your TV box and force an update to push through. If youre not a fan of closed captioning, you might be wondering how to remove it. In closing, subtitles are essential when youre watching a French or South Korean movie, as well as times when you are in a noisy environment. CC explains most visually connected sounds rather than just speaking ones. From here, you will be able to customize the closed caption or subtitle settings as youd like. Click on speech bubble. For a better experience, please enable JavaScript in your browser before proceeding. Using your finger, gently pull up to see the playback options at the bottom. Once you select this option, the CC should no longer appear on your screen. At Peacock, we're committed to supporting our customers with accessibility needs and to making our website and products easier for everyone to use. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. On the other hand, many people regard subtitles as being a nuisance on their screens. 3. How to turn off closed caption on Peacock on IOS devices? on what device are you accessing Peacock TV? I see two different instructions for turning off the "Closed Caption" in Peacock. All information published on this website is provided in good faith and for general use only. It will not allow me to go down to where the cc icon is. 3 years ago. If your devices settings allow subtitles and they still arent working, you can use this link to contact the Peacock customer service team. Hi nosyone, thank you for creating a post. On some HD TV Boxes, this is labeled Subtitle Setup and may be on the second page of the Setup Menu. How to Turn Subtitles On or Off on the iPhone Peacock App, How to Turn Subtitles On or Off on the Android Peacock TV App, How to Turn Subtitles On or Off on the Roku Peacock TV App, How to Turn Subtitles On or Off on the Apple TV Peacock App, How to Turn Subtitles On or Off in the Peacock TV App on a Smart TV. Embedded subtitles, or hard subtitles, are a subtitle attachment method in which the subtitles are embedded in the video image itself (that is before you start watching it) and cannot be removed from it in any way afterward. On an Arris HD TV box: I understand that you have tried the steps outlined in this thread. 3. Knowing how to turn closed captioning and the subtitles on and off your Peacock account will be a lifesaver if you want to watch your favorite shows and movies in noisy areas or dont have your earphones. You have the option to watch any of their content using any device, including your iPhone. Scroll down and tap "Accessibility". Its aggravating. now while watching an on demand show or live press the down button on the remote and then the left button on the remote to the rectangular icon of a spoken word and when it is yellow, press the OK button and select your options (for example "subtitles" = English. One way is to go into the settings for the show you're watching. Simply cycle through until you find the option that says "off" and then press the button again to confirm. External subtitles are one or more separate files, usually with the same or partial name as the video file, but with a different extension: SRT, SUB, TXT. Please make sure the navigation bar is selected and scroll to the left to the Text Bubble icon. A premium product that doesnt work properly has absolutely no value to your customers. This inability to turn off closed captioning is a Peacock app killer for me. Know How to Turn Off Closed Captioning on Peacock? Video playback options will appear at the bottom of the screen. I have also turned them on in accessibility settings. Now I have a Comcast adapter pluggted in and still . On the Vizio Remote Control. Look for a button on your remote control. I am on Peacock and want to get closed captioning. In the list of items on the left, select "Settings" But in fact, its very simple and depends on what device youre using to do the procedure. An example of data being processed may be a unique identifier stored in a cookie. This will bring up a menu. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. 2. Click on the icon named text bubble, which is, in this case, the subtitles button. Closed captions are great for people who are deaf or hearing impaired or have trouble understanding a language. (This was another solution mentioned in forums for peacock issues. However, there may be times when you want to disable the closed captioning feature on your television. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. 2. Okay I tried hitting the circle in the middle, clicked on the left arrow, pushed the down arrow, and clicked on everything I could. One way is to go into the settings for the show you're watching. Select General and proceed to Accessibility Settings. Can you try the following steps to see if you can turn them off? If you are not yet using Hive social, this article will be useful. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. Where do I find this "select" or "down" on my new X1 Controller??? Comes into the screen and other options. Launch the Peacock TV app and start the content you want to watch. Thank you for posting your Peacock question here. The changes still apply. If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. Click on a language to turn on. . Therefore, you can easily find the subtitles button. Turn off your close captions by talking to your remote. Are you a Peacock subscriber wondering how to turn off closed captioning on Peacock? In any event, I am no longer having this problem with the Peacock app. 4. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. You can decide to disable Caption or customize the feature. Try contacting Comcast about this problem: Our result was that they had no idea and all the things that they asked us to do really fouled up our tv such that they determined that we needed to have a technician come out to resolve the problem two days later. "Hopefully we can turn that around." A look at the Dover weekend schedule: Dover Motor Speedway (Cup and Xfinity) Weekend weather. In the "General" settings, there will be an option to turn off closed captioning.If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. In your browser window, in the corner on the left, click on an icon, which will be labeled Comments. The text will be yellow if you move over it with your cursor. All rights reserved. Adjust readability settings as desired. First, you must download the Android Peacock TV app from Google Play and sign in to your account. With the tip of your finger, pull up the playback options from the bottom of the screen. @user_69e9f1 Hello and thank you for reaching out over our Xfinity community Forum. That's a quite common problem on Smart TVs. In the bottom left corner of the browser window, click on the comment (subtitles) icon. How to turn off closed caption on Peacock on PC? Stream new movies, hit shows, exclusive Originals, live sports, WWE, news, and more. Friday: Morning showers. High of 59 . Is it missing? Your email address will not be published. Clear, precise directions are needed. If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. Its owned by NBCUniversal, which in turn is a subsidiary of Comcast. I have listed some instructions below, try them and let us know if it works! Click left arrow twice left you'll see the orange icon with on box click on it it will turn to off a!!!!! If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. , It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku., i have tried watching Peacock on more than one TV and have the same problem. You can download the app through Amazon App Store and customize it to your liking. Under the "Content Settings" heading, find the section labeled "Captions." The use of this site constitutes acceptance of our Terms of Service, Privacy Policy, and Cookies Policy. Please let us know if you have any other questions. you need to click twice on the < button to get to the text bubble. Fix Peacock Error Code 9 - 5 Quick Steps 2023, Peacock TV Premier League Pass - How To Watch Today, Fix Peacock Error 6007 The Easy Guide 2023, How to Exit Roku Guest Mode Easy Guide 2023. Closed caption does work on all my stations/networks, Tubi, etc. I'm experiencing the same problem with the Peacock App only, can't get rid of the closed captioning. However, if you need to turn on or remove subtitles on the Peacock TV app, youll need to use the Firestick remote. Use the Closed Captioning button on your TV's remote. An example of data being processed may be a unique identifier stored in a cookie. Many Andriod users enjoy Peacock TVs wide range of quality content, but things are different when you need to turn your subtitles or caption on and off. None of the fixes work. Suppose youre having trouble using subtitles on Peacock TV after following the steps above. i have tried watching Peacock on more than one TV and have the same problem. Thank you. Choose the title you would like to stream and select it. Can you please share what box model you have? Required fields are marked *. Nothing seems to work and I am watching on my TV. You will usually be able to see the changes in 30 seconds or immediately. The significant benefit of streaming platforms such as Peacock TV is portability. Turn Closed Captioning On or Off Using the Xfinity Voice Remote . Okay, so I hit the pause button and then the down arrow. Comcast Customer Service supports TTY/TDD. Once you find that, you can simply turn it off. Turning off closed captions on Peacock is easy to do if you follow the steps above. You can change the audio language as well as subtitles.. First of all, its a great way to help users with hearing loss read and understand what is being presented. Close the guide and enjoy your subtitles! Watching Peacock TV on a Roku device or TV functions the same as any other operating system or device. HERE It IS !!!!! Everything I have tried just exits the Peacock App. I hope your Friday and week are going great so far, aside from these apparent issues you were experiencing turning off the subtitles. They work fine everywhere else, such as Tubi, Pluto TV, etc. Captioning is a feature that allows translations for the hearing impaired. Are you watching Peacock via an X1 box or through the Peacock app? Scroll down to the "Settings" section and tap "General." Subtitles to None, doesn't work. He was injured racing in a series Larson co-founded . 4. If so, is it solid or blinking? Hit xfinity button on your remote then follow with arrows to scroll around the screen and OK button to select menus/options When the video on Peacock TV starts playing, press the, When the video playback options appear, navigate with the remote to, Your screen will show various options. Steady rain in afternoon. 2. Theme Scene is an independently owned cable TV and internet tech support resource. Id like to check your signal levels and equipment health on my end to make sure we don't miss any steps. Please let us know if you have any issues, or any other questions or concerns, and we would be more than happy to help in any way we can. 2 Press Menu on the TV box or remote control. The customer service team is available from 9 am to 1 am EST. There is no foolproof way to get rid of closed caption on peacock, but users can employ a few methods to try to minimize its presence. This will bring up information about the show that you're watching. I access Peacock via the voice remote. Closed captioning is designed for the hearing impaired, providing more than voice-to-word translation. Generally, the SAP setting is in the Settings menu under Audio or Closed Caption. There are several types of subs on different video hosting sites: embedded and external. The first way is to go into the settings menu and then look for the closed caption option. Disable Closed Caption on Peacock on iOS or TVOS, Disable Closed Captioning on Peacock via Xbox One. As a rule, a lot of people watch movies on the road or in the subway on their way to work/study, and Peacock TV offers its viewers a special app for fans of movies on portable devices. Can you provide a short step-by-step of how you are trying to turn on CC. Click on the CC icon located in the bottom right-hand corner of the video player. To do this, tap the three lines in the upper left-hand corner of the app. There are different ways you can enable or disable subtitles and closed captioning on Peacock, such as from Peacocks settings menu, your PC, iPhone, Andriod, or TV app. He unplugged the power cord and plugged it back in. I just want to confirm, have you already made sure that the closed captioning on the TV itself hasn't somehow been turned on? I didnt use pause button at all just middle operating button with four separate directional buttons and fixed in 3 seconds !!!!! One of those options will be "Turn off closed captioning.".