I have been told to call two (2!!!!!!) The FCC engaged the Universal Service Administrative Company (USAC) to implement the EBB Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. From there you will get further email communications from Xfinity or you can reach out here and we can check on things. Now what shall I do? Ironically, I get better response from the government than Comcast! Eligibility criteria for ACP has been modified. If you have any questions, please visit. Rejected by Comcast but approved through the National Verifier. Something is definitely wrong with xfinity computer system infrastructure if everyone that applied through their EBB website are getting the same email and tells them to call National Verifier. She then tells me my application is pending and to keep watching my email for a updates. How do I get the EBB Benefit on my Cricket account? It seems even Comcast is having problems with the EBB program. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website https://comca.st/3ypWTXz. Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. I'm unable to submit another application the National Verifier, because I'm already qualified. In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. Hello and thank you! Under the EBB program, qualifying customers can temporarily receive a benefit of up to $50 per month. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. Any substantial job loss since February 29, 2020, or got a furlough notice. FCC specified three goals for the national verifier to perform the eligibility verification properly. They are obviously avoiding implementing the credit. Will Comcast fix this for us? @user_c1d1da Thank you for your comments on your personal experience. Lifeline Program for Low-Income Consumers | Federal Communications Ok, great finally getting somewhere!, Not so fast. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. I might have signed with another ISP; Not true again, I have been with Comcast for more than 20 years. Download it for free from Google Play or the App Store, or text "APP" to 266278. The part of my text above that they edited out was my link to the FCC complaint department. I got verified through the National Verifier, but got two denial emails (I tried to reapply after the first denial) from Xfinity saying I failed because: It seems like Xfinity has an issue on their end, and we as customers shouldn't have to be fighting with you to utilize a benefit that we have earned. Only one Emergency Broadband Benefit per household, not per person, is allowed. If you are already approved for Lifeline, there is no need to re-apply for ACP. After many fillings, chats and calls with Comcast they finally approved my EBB. if living on qualifying Tribal lands. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. Sadly, there is no way for me using your website to change my first name from Ken to Kenneth. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Who Will Qualify The National Verifier for EBB Program? Good luck! Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. A group of states and territories received access to the system at a specific time. I applied in the very beginning to the national verifier and was approved. To protect and to reduce fraud, waste, and abuse. None of the reasons listed for my application failure are true in my case. I'm showing qualified though on national verifier. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. The Emergency Broadband Benefit (EBB) Program provided a discount of up to $50 per month for broadband services for eligible consumers. Hello all, I am sorry for all the issues you are experiencing. If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out with this further! Users may not share accounts. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. We want to ensure you're able to take advantage of the program if eligible. Did you also get the Comcast email about getting denied or no email at all from Comcast? Just got my next month's bill. Enrolling in the Affordable Connectivity Program (ACP) Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Just complete the. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! I certainly am! How Does National Verifier EBB Work - Guidance Hub If you request to de-enroll from Crickets EBB program, your request will be processed within two business days after the request. 1182, 2130 (2020), . [ Edited for violating forum guidelines ]. This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. After the consumer receives a notice that they qualified for Lifeline through the mailed application, they need to contact a service provider to enroll in the program. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. Affordable Connectivity Program (ACP) - Spectrum PDF ALERT FCC Establishes Framework for $3.2 Billion Emergency Broadband Again, he didn't know the answer to that. I am going in circles and ABSOLUTELY no recourse in sight. The ACP is a government program that provides a benefit for. The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. I am not very hopeful. When I called Comcast they told me to call FCC at 1-888-225-5322. UserElite, thank you so much for leaving your comment here about the EBB program. ), I am not enrolled in another service. If anything is wrong with the application procedure, the verifier will let you know the possible error. Those eligible can enroll in the program by applying online at the EBB website, contacting their broadband provider or by mailing in a printed application form. Did you fill out all of the information requested? I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. Comcast your turn to FINALLY fix this. user_06cc44 Hey there! 2. We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. USAC will not review all applications that require additional documentation in the staging environment. Ive gotten approval thru the national verifier based on dependent info. The ACP changes the amount of assistance from $50 per month to $30 per month for participants who do not live on tribal lands. Affordable Connectivity Program (ACP) | AT&T Same problem. Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. Email received saying to apply national verifier before apply Xfinity. They will be unable to enroll consumers in NLAD without a qualified result. In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. The federal government's National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Your household income is at or below 200% of the Federal Poverty Guidelines. To contact Cricket Customer Support, please call, Were sorry to hear youre experiencing issues with our enrollment form. The federal governments National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: Click, You may already be enrolled in EBB program with another service provider. Only one benefit per account, and no more than one per household. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. So I reapplied again on xfinity, only to get the same rejection email. There are several things that could cause this error and email to occur. Please make sure you are applying using this link: https://comca.st/3wlxXi7 and that all information you provided is accurate. I have been following all of this closely and thank you for working through this process with us. I don't know what else to do. EBB errors | Xfinity Community Forum I got an email shortly after saying I was approved and another email after that with a $49.71 credit to my account. I entered my middle name, which wasn't done in all caps to match first and last. Approved at national verifier and follow the step 3 apply at EBB/Xfinity. So that you can resolve the faults by re-submitting the valid documents. You participate in a qualifying federal assistance program. They need to prove their identity. Without crossing this one you will not be able to get the broadband internet benefits. I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. It is an optional entry, leave it BLANK. The ACP benefit will appear on the next billing cycle after the benefit is applied to the customers AT&T account. Ensure you have received an approval status . The Emergency Broadband Benefit was temporary. I'm not sure you know what's happening here, but I'll take the one-off communication to get mine fixed. Through the ACP, eligible customers can reduce their AT&T Internet bill by up to $30 per month*, or up to $75 per month if they live on qualified Tribal Lands. I will post an update should I get approved by Comcast but I am not too confident. We are here for you and happy to help! In addition, if there are changes to your name that need to be made to your account, this can be done in-store with a valid ID with the corrected name. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. Or was there something you couldn't fill out? :( And yes, to whomever you canreport it! The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. Last 4 digits of your Social Security Number. FCC initiated these three paths to go through the National Verifier. 2023 Universal Service Administrative Company. Hello, @raptyrred. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. To apply for the Affordable Connectivity Program and enroll with Cricket upon qualification, complete the Cricket ACP application form.
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