Tripadvisor performs checks on reviews. I complained but was not offered nothing to compensate! The food was delicious. On the price pointexcellent value as ever. Lovely setting on a sunny day. Sat at the window overlooking the river which was lovely. Then to be sat down and manager storms out staring at me to then tell me off for moving my pram. My brother, his partner and her 10yr old daughter were left still hungry but they wouldnt do anything about it as they 'should have said something at the start', they were supposed to be able to see into the future and know that they were still going to be hungry before they had eaten anything! Newcastle upon Tyne, England, United Kingdom, Watergate Buildings, 57-60 Sandhill, A 3-min walk from Newcastle Castle, Newcastle upon Tyne, England, United Kingdom, #86 of 3632 places to eat in Newcastle upon Tyne, #190 of 3632 places to eat in Newcastle upon Tyne, Gino D'Acampo Restaurant Quayside Newcastle, #282 of 3632 places to eat in Newcastle upon Tyne, #329 of 3632 places to eat in Newcastle upon Tyne. When told that things were not OK we were just met with bad attitude and them patronising us. Had the pleasure of hearingthe gentleman singing and playing his guitar as well. Staff asked if everything was OK as if it was just routine and not because they actually cared. Very young inexperienced staff. Asked to order twice. It came to 29.45. We would have been better off had it not. i fully understand that it is not the establishments fault that they were still there, however, the staff could have rang us letting us know there would be a wait and to come a little later but instead we were made to wait. It should have been a sign of things to come. A huge thank you to Sami, chef Riad, Noufal and Hanz.More, Food and service were fantastic. View Google Maps We asked for the bill and after 10 minutes of trying to pay we went to the bar. Was bit like McDonalds! Staff were so friendly and attentive. Starters weren't great either, very small portion sizes. Then the drinks, we all got a 'half of coke' that came out in whiskey glasses, definitely not half at a cost of 1.50, then my mams lager and lime half pint glass but not full and mostly filled with lime. Asked again for ketchup brought out tobasco sauce. Not one server smiled during our stay. Shame really as we really liked this restaurant but it's not the first time the restaurant has been cold. It should have been a sign of things to come. I'd heard great things about Sambuca so we recently visited as a family for an evening meal. Went as a group of 5 for a long overdue catch up. Wish i could move this hidden gem closer to my home xxxI cannot speak higher of this restaurant if I tried.If I had to score it out of 10 it would get an 11 at least.Just WOW !!!! We are a small Italian restaurant based in Newc We ordered drinks , 2 without ice and 1 with ice. Off I went AGAIN, and advised that we had not received cutlery. The service was 1st rate all evening, we by choice had longer than normal breaks before starters and after mainstoo busy chatting.For the main, the food was prepared fresh, I had the musselswhich were frozen, you could tell by the amount of smashed shells and the taste. On a plus side, although short lived, when we mentioned about the missing item the waitress did acknowledge her mistake. Will probably return in another year and just hope it will finally follow the true Sambucca brand ethos!More, Appalling. Take your friends with you to have tasty yorkshire pudding. Usually love Sambucas and have never had a bad experience before. Had to take my sister and cousins to Mc Donalds after we left. My brother likes scallops so took the other half and he had to spit it out aswel. Stay well clear of this place! Desserts were standard Sambuca fayre. This time correct order not put through, dirtyglass, cold starter and the staff just unattentive even though they out numbered the tables. Sambuca Quayside is perfect for those who are looking for a cheap meal with a view, but it may not be suitable for those who are fans of good Italian food and hospitality. Delicious sambuca or good beer are among the tastiest drinks to order. Never again. - toilets dirty and very smelly . The service was excellent, and the price was satisfactory too. We ordered drinks , 2 without ice and 1 with ice. (you can tell if you have a good chef in the kitchen by the way they cook a risotto) "Of course! Does this restaurant offer table service? Last Minute Hotels in Newcastle upon Tyne, InterContinental (IHG) Hotels in Newcastle upon Tyne, Holiday Inns Express in Newcastle upon Tyne, Travelodge Hotels Ltd in Newcastle upon Tyne, Pet Friendly Hotels in Newcastle upon Tyne, Newcastle upon Tyne Hotels with Laundry Facilities, Newcastle upon Tyne Hotels with Fireplaces, Hotels near (MME) Durham Tees Valley Airport, British Restaurants in Newcastle upon Tyne, Chinese Restaurants in Newcastle upon Tyne, Fast Food Restaurants in Newcastle upon Tyne, Gluten Free Restaurants in Newcastle upon Tyne, Indian Restaurants in Newcastle upon Tyne, Italian Restaurants in Newcastle upon Tyne, Italian Restaurants with Outdoor Seating in Newcastle upon Tyne, Mexican Restaurants for Lunch in Newcastle upon Tyne, Thai Restaurants for Large Groups in Newcastle upon Tyne, Vegetarian Restaurants in Newcastle upon Tyne, Best Waffles & Crepes in Newcastle upon Tyne, Best Tandoori Chicken in Newcastle upon Tyne, Best Grilled cheese in Newcastle upon Tyne, Breakfast Restaurants in Newcastle upon Tyne, Dinner Restaurants in Newcastle upon Tyne, Food Delivery Restaurants in Newcastle upon Tyne, Kid Friendly Restaurants in Newcastle upon Tyne, Late Night Restaurants in Newcastle upon Tyne, Restaurants for Group Dining in Newcastle upon Tyne, Restaurants for Special Occasions in Newcastle upon Tyne, Romantic Restaurants in Newcastle upon Tyne, See all restaurants in Newcastle upon Tyne. service, wonderful food and very nice staff. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. I love Amtriciana pasta, and prefer it with a shuttle kick which this defiantly had. Tripadvisor performs checks on reviews. Sambuca Metro Centre | Sambuca Metro Centre, Newcastle Upon Tyne, Newcastle Upon Tyne, Takeaway Order Online First and last time on a different note the food was good, but the situation could have been managed better. Lovely meal very friendly staff great place to take children for a meal, We visited sambuca quayside on Sunday late afternoon and had a fantastic time. I have worked in the industry for over 10 years now and if any of my staff had made this mistake it is on us not the customer. Everyone else's starters were fresh. My wife and I went to the Tyne Tunnel Sambuca's as the Percy Main restaurant was closed. Great Service and great experience. We felt rushed, as various staff continuously asked us if we would like a coffee whilst we were trying to hold a conversation and enjoy our drinks. The waiting staff were nice and friendly. Never again. On the price pointexcellent value as ever. It came to 29.45. Think before you part with your hard earned cash!! He came back with a note pad threw it on the table and said you have to do a bank transfer & pointed to the bank details on the pad, said fair enough just wanted to pay and leave,.waiter then stood over my shoulder watching me entering passwords for my online banking, found this really uncomfortable and had to keep moving my phone to protect my details and he kept moving to see what I was doing, he was just rude and made me feel like I was trying to bump paying my share of the bill, he was getting impatient as I set up the transfer, not my fault, restaurants problem, his attitude was totally acceptable, once payment went through He then looked at my phone 3 times to check I had paid. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Keep your children away!!! Are you sure you want to delete this answer? Sambuca features savory new American food and modern cocktails that will tempt any palate and nourish the soul. my partners Risotto was irresistible. I have missed the fun atmosphere of Sambucca's since our local Morpeth branch closed so am delighted to find a new one to visit. Enjoyed the table in the sun whichfelt like being abroad. The waiting staff were nice and friendly. My brother likes scallops so took the other half and he had to spit it out aswel. A huge thank you to Sami, chef Riad, Noufal and Hanz. My mam couldn't drink it so sent it back and was given a seperate little jug for lime, there was less lime in the jug than in her original drink. Add a photo Get food delivered Order online It went better than I expected it to be. We werent willing to spend any more money getting desserts so just got the kids an ice cream. Thanks guys, well come again! I had the spicy filet beef risotto and my wife had a pasta dish. Then the food arrived. He came back with a note pad threw it on the table and said you have to do a bank transfer & pointed to the bank details on the pad, said fair enough just wanted to pay and leave,.waiter then stood over my shoulder watching me entering passwords for my online banking, found this really uncomfortable and had to keep moving my phone to protect my details and he kept moving to see what I was doing, he was just rude and made me feel like I was trying to bump paying my share of the bill, he was getting impatient as I set up the transfer, not my fault, restaurants problem, his attitude was totally acceptable, once payment went through He then looked at my phone 3 times to check I had paid. The remaining dishes judging by the clean plates were good. My son got a portion of Bolognese which wouldn't feed a bird, and my daughter's pizza crust was so tough , you'd need a jackhammer to get through it. - calzone hard and not much filling . The whole experience was laughable from start to finish, complete shambles, place has really gone down hill over the last few years. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So first we had to ask them to turnthe music down as we were having to shout at each other and still couldn't hear what was being said. ordered had no flavour and was disgusting, young chavas walking around in tracksuits and air max trainers! Sort yourself out Sambuca. It got to the point i was too embarrassed to complain any more as they were making us feel we were just being awkward. Also the place is desperate of a deep clean and repairs to tables and chairs or better still replaced!! For myself the 1st time trying the la carte menu. Was bit like McDonalds! Absolutely worse experience of my life. Not anymore. Note: your question will be posted publicly on the Questions & Answers page. We all got ice!!! "Of course! Asked to see the desert menu for the kids and was told 3 times to have tirramsu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2 talking about this. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. I got a pasta split in half for my two little ones and the portion size that they got wasn't much less than what was given to the people that got full portions. (By this point we had already questioned whether our drinks were what we had asked for as we could only taste the soft drink). i do appreciate the staffs attentiveness to our party after we were sat however, the problem could have been solved by a quick phone call at anytime before. We sat and sat and I got up and asked a waitress for cutlery. Thank you very much and we will be back.More, Never will go back here their was 10 of us today and her was very rude and told us to get out because we didnt want to put a very tied 1 year old in a high chair and a 6 month old, This restaurant is local to us, so we've been lots of times. Garlic bread was very hard and dry. We sat and sat , and SAT. Travelodge Newcastle Cobalt Business Park. another 20 minutes passed by which time we had a fit of giggles when my daughter suggested we face plant into the desserts and eat them like that. Excellent quality and amazing value. another 20 minutes passed by which time we had a fit of giggles when my daughter suggested we face plant into the desserts and eat them like that. We got the round table with a fab nighttime view and atmosphere. I have a regular check up at a Newcastle hospital and this place is now my go-to for an evening meal, when I've travelled up country the day prior to my appointment. We throw a party---a really great party--for our guests every night! Heating good so not cold, Booked a table for 20 for daughters 18th birthday, had a little wait for the table as it was really busy in the restaurant. It is also right next to a large park (Heaton Park) so great for kids and people with dogs.More, We visited Sambucca Heaton park, 2 adults & 3 children (aged 5, 5 & 3) the service and food was amazing, our waiter was fabulous with our girls and they loved being treated like princesses. If so how do i access it. They took my steak to cook it a bit more for me and they cooked the already over cooked chips more aswel so the were inedible. SAMBUCA Dine. Lovely place - good value if you dont get overcharged! Not one server smiled during our stay. Service mediocre, food really basic and tasteless, could cook better at home! Also forgot to add I had gone to the toilet and the waitress went straight over to my friend looked at my baby in her pram and said to my friend shall we go for a walk. You are free to download the Sambuca Quayside menu files. We weren't offered any compensation for our experience, one staff asked if we wanted to see the desert menu when complaining about the portion size, but didn't offer it as a form of compensation. Was asked to pay extra because I need Gluten free food!! We weren't offered any compensation for our experience, one staff asked if we wanted to see the desert menu when complaining about the portion size, but didn't offer it as a form of compensation. This was the highlight of the meal. WRONG. Zoom in to see updated info. Some were friendly, and some were miserable. Absolutely worse experience of my life. Is Sambuca Quayside implementing safety measures as a result of COVID-19? When asking for the bill was told the machines were all down, asked why we werent told this when we first came in and waiter put hands in the air & shook his head! Terrible service. , eventually one of the waitresses spotted us and said 'I'm just checking your desserts" . The garlic bread we shared was divine, fresh out of the pizza oven. I had to go on the road with my mobility scooter to get round them and a car nearly hit me turning into your back car park. From a self confessed 'foodie' I can honestly say from the bottom of my heart this was the very best food and service iv experienced in a very long time. The friendliness of the staff massively varied. i do appreciate the staffs attentiveness to our party after we were sat however, the problem could have been solved by a quick phone call at anytime before. It got to the point i was too embarrassed to complain any more as they were making us feel we were just being awkward. 258 reviews . were! Would I returnYes I had the Jambalya Risotto, which I have to say was below average. How a pizza can be so thin and yet raw is a scientific marvel. 20 minutes later we were directed to a table with 2 chairs . Would defiantly go back and would recommend to friends . It had clearly been reheated and was practically welded to the dish. more. Do I need to book a table if visiting at 1.30 on a Friday? - waited ages to order after asking multiple times . Staff asked if everything was OK as if it was just routine and not because they actually cared. Although we were the last occupied table in the restaurant, the staff made a fuss of my birthday, singing happy birthday over dessert - very embarrassing but thoughtful too! The staff I appreciate they are very young but need training in hospitality however the two older staff ie the taller long haired lady and the guy behind the bar taking payments absolutely couldnt crack asmile if they tried I assume one to be in charge I dont for the life of me understand why people go here to eat After the main meal, one of the waiters came up and asked for the birthday girl, my daughters face was priceless when he had her stand on a chair and he announced her 18th birthday to the restraint and got everyone to sign happy Birthday as Julia brought through the birthday cake. Get quick answers from Sambuca staff and past visitors. There is no need for a manager to be asking inappropriate questions, always was quite creepy years ago and is still the same now, will never be back!!! The meal came just as I was finishing my starter! Restaurants - Sambuca Restaurants Home Restaurants Restaurants Trinity Square, Gateshead Metro Gateshead Forest Hall Cramlington Newcastle Quayside Cassia Sambuca Hartlepool Percy Main Seaham Blyth Forest Hall Heaton Park Tyne Tunnel Peterlee South Shields Sunderland Whitley Bay The Windmill Chester-le-Street Bedlington Consett View Can a gluten free person get a good meal at this restaurant? The food wasn't bad but was nothing to write home about either. Can a vegan person get a good meal at this restaurant? I actually had to point out to the waitress that there were 3 of us. the gentleman singing and playing his guitar as well. We were given one menu between us at the start and offered deserts which were for another table at the end (without apology). User-chosen places to eat at for sambuca newcastle quayside menu. It got to the point i was too embarrassed to complain any more as they were making us feel we were just being awkward. Sambuca's Restaurant in Heaton Park, Newcastle upon Tyne
Mathematics Is The Most Difficult Subject Evidence,
The Real Graham Kennedy,
Vermilion County In Jail Mugshots,
Casa Para Rentar En San Juan Puerto Rico,
Articles S