verizon trade in problems

Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Get the trade in value for a device. Step 2: Send us your old phone After you receive your new phone, turn in your old device. IMPORTANT: Send in only one device per package. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. I'm eager to assist you in addressing this. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Depends on the situation. We're looking forward to working with you! https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Hello! I expect my last two bills to be paid for my time and trouble. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. Use your submission ID or email address to order a new kit or print another label. By using our site, you agree to our. I feel verizon lied. Don't use Verizon trade in program if you purchased phone from - Reddit So I wanna know if anyone else actually got their credit? wikiHow is where trusted research and expert knowledge come together. Due to inactivity, your session will end in approximately 2 minutes. I even offered to drive the phones to a physical store, but they said that was not allowed. Correct answers are available for this post. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Thank you for reaching out to us! Here is the link to the complaint center at FCC. You must be signed in to access this part of the community. Even if your devices have no value, we can recycle them responsibly for you, for free. Accessibility Resource Center Skip to main content. Go to My Devices in My Verizon. We never want our customers to feel this way. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. We would be more than happy to assist you. I called and they said not to worry, the $33 per month will start being applied next bill. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. I understand you have no confidence in your trade-in. The reps on the phone couldn't figure this issue out. Visit a Verizon store for help cleaning a charging port. What the hell is going on? You must be signed in to access this part of the community. This was just one of my many, many issues. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Which is better (and why). Device trade-ins are final. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. NOTE: I am turning off AutoPay until this is resolved. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile To create this article, 41 people, some anonymous, worked to edit and improve it over time. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Here's clarification on the most common questions. Personal Business. Yes. How to Win a Complaint Dispute With Verizon Wireless. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Issue your credit or Verizon Gift Card within 1-2 billing cycles. Nothing moves as fast as technology: Todays high tech is old news tomorrow. As a consumer myself, I know it's vital to get the proper promotions that are promised. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Sign in to the Verizon Community - Verizon Community Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Plus, a new line is required. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. However, the "damaged" category gets broken down further depending on how you answer certain questions. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Please send us a Private Message for additional assistance. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. No trade-in value will be provided for these items, and they won't be returned. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Plus get discounts. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Request a shipping kit during the online trade-in. You can put it toward a tableteven a smartwatch. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. What the hell is going on? At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. Refer to Trade in your mobile device FAQs and video for more trade-in information. We inspect the device you send to ensure it matches the information you submitted. Please sign in again to continue. This article has been viewed 483,948 times. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. The other day, I noticed, they appraised my phone for $142. You'll see the options that apply to your trade-in during the ordering process. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. How can I get information about my trade-in submission? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Archived post. Then press zero for an agent. Damaged devices have less value. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Excludes Verizon Prepaid plans. File a complaint with the Better Business Bureau. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Not a Verizon customer? You will receive your first account credit within 1-2 billing cycles. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. We want the trade-in process to be smooth and easy! Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Continue with your trade-in by choosing a payout method and your trade-in return method. It's very quick and simple and will get results: Hello! Also, $45/mo sounds like multi-line pricing. PayPal credit within 2 weeks of receiving your device. They basically said the store personnel and I were wrong, but they understood and were very sorry. Scan this QR code to download the app now. Please sign in again to continue. He was going to work on it and get back with me in 2 weeks. I can understand where your concern is coming from regarding the difference in value. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. New comments cannot be posted and votes cannot be cast. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. Please respond to the Private Message we're sending so we can get a solution in place. Welcome to /r/Verizon! This takes about 2 weeks from the time we receive your device and you accept the Agreements. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"