For click and collect orders, the title to products shall pass to you once the goods, ordered in accordance with these terms and conditions, have been handed over to you in store. 7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Home delivery information, How to use this website, Returns and refunds, and Privacy policy. For the first 6 months, Argos have to prove that the fitbit is NOT faulty. Cookie Notice Does Argos have an extended Holiday return season? Please could you assist me on this matter.We still have the box . Once a purchase has been made, unless there is a policy in place, they are under no obligation to accept it back if you simply change your mind. The return window is the only difference between the Christmas return policy and the regular return policy. If a free item was received with the purchase, you must return the free item. My wife used it for 2 days and notice strong smell of metal when it is on and hence the food is tasting like metal. If on collection the item has come down in price since the order was placed, we will be happy to refund the purchase price and re-sell the item at the lower price. Copyright 2023 Consumer Advisory. For example, if you buy an item that is on sale for $12 for a bundle of 3, and the original price of each item is $5, you wont receive $5 for each item returned. If youre returning an item to Argos, you might be wondering how long you should expect to wait to receive your refund. I didn't get it from the SOG act, but the Argos returns policy. The means of doing so are the same as above:. Thank you very much. Touch device users, explore by touch or with swipe gestures. All other requirements and stipulations per the regular return policy are applied to the Christmas policy. For FastTrack and Tu clothing orders, completion of the contract between you and us will take place when the products ordered have been collected from the store. Returning an item means that you want a refund for the product. Argos chat said they can't refund because of health and safety That might be a reasonable stance for them to take if you were just changing your mind, but if you're returning because faulty / not as described / not of satisfactory quality, then the fact you've opened and used it shouldn't be an issue. By accepting these terms and conditions you consent to such checks being made. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Touch device users, explore by touch or with swipe gestures. Refunds take approximately 7-10 business days to process. No you dont need the original packaging to return faulty goods to Argos, or any other retailer. Under the regular Argos return policy, all items need to be returned within 30 days of the original purchase. 10.2 As of 28th January 2023 Argos Furniture Care is provided by Domestic & General Insurance PLC. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. Argos is a UK-based retailer that offers a wide variety of things for sale. Are you entitled to a refund when the item you've bought is faulty It must be unused with all parts, in its original packaging, have tags if applicable, and be in a resalable condition. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. b) in a way which may interfere with the provision of our website to you or any other customer, including, without limitation, attempting to place orders in contravention of these terms and conditions or the law; The length of the warranty will depend on the item that needs to be replaced. You can get all the help you need by visiting our Support Site, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. 11.8 If goods are returned under the Argos 30 day returns guarantee or an order is cancelled, Nectar points, where issued, will be re-claimed. Depending on where you live, we have made some changes to how you can return an item: In England - from Monday 19 July, item(s) can be returned to any Argos store, in-line with our returns policy.. All goods must be signed for by an adult aged 18 years or over on delivery. It will also need to be in its original packaging, with all tags still attached. In Scotland - from Monday 26 April, item(s) can be returned to any Argos store, in-line . 11.21 Nectar points can be only be used by the Nectar card holder. 10.3 Compare online - You can compare the prices of product care for your electrical goods online using any internet enabled device at: www.compareextendedwarranties.co.uk. The TV was expensive and I think that after 6 months use, having broken down and become unrepairable, that a full refund is not unreasonable. 3.2 Delivery charges and estimated timescales are specified in the Home delivery information section and also when you place an order. Argos 30 day return policy is bollocks. : r/britishproblems - Reddit note this website is intended for customers aged 18+. Company No. This happened to me with their smart tv which I realised was too small after Id got it out of its packaging and turned it on, I was told yes you can exchange it by returning it to the store via online chat, as they didnt tell me the full returns policy, the guy in store gladly told me, its not in a resalable condition because I simple turned it on, so yes people make sure you read the returns policy as youll be stuck with a tv that you will end up probably not getting back the money you paid for it! If you don't have a printer at home, you can print your label at a ParcelShop with a Print In Parcelshop device. If the item is faulty, you'll get the choice of a repair, replacement or refund. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If your item is faulty, we will refund your delivery charge. Likewise, they have the right to refuse a return if the item does not meet the stores requirements. Excludes Ireland, phone and live chat orders. Let's face it: buying the perfect gift is not an exact sciences. 8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Argos relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Argos for your use of this website. 8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Argos. 9.15 EURO Gift Card cannot be redeemed in UK. 11.19 You can spend from 500 points (2.50). That way, your loved one has plenty of time to open the gift and return it if need be. In this case, you have a right to a full refund, as well as any associated delivery costs. To go back to Argos to get it repaired, refunded or replaced (if you have the insurance) you will need your receipt or else they can't do anything. See nectar.com for the latest partners. To collect Nectar points at Argos.co.uk link your accounts, see www.argos.co.uk/nectar. Just follow the link above or use our app to get started. For more information, please see our 8.3 Argos shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. If it was in the 30 days there would be no problem as Argos offer full refund. 8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected. 10.1 Argos Monthly Care, Breakdown Care, Jewellery & Watch Care and Replacement Care are provided by Domestic & General Insurance PLC. Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase. It may take up to 5 working days to appear in your account (depending on your bank). We will not supply or deliver to shipping agents or to agents who sell our goods to third parties. This guide tells you everything you need to know about returning products to Argos. 1.4 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). 6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. English is the only language offered for the conclusion of the contract. a) to access information which you have no legitimate reason for accessing; You can use a kiosk receipt, confirmation email, e-receipt, or your order number. 4.5 Title to any products you order on this website shall pass to you on delivery of the products provided that you have placed your order in accordance with these terms and conditions, we have processed your order, and received payment in full for the products. **5. If the item is faulty, you'll get the choice of a repair, replacement or refund. All return items must also have the original tags and be unused with all parts attached. suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions. Argos requires all returns to be taken with . Food, pierced jewelry, undergarments, and other similar items cannot be returned to Argos. Privacy Policy. Company No. Argos Refusing Refund/Replacement MoneySavingExpert Forum If you paid by card, it can take up to 5 working days to appear back in your account; with PayPal, refunds can take up to 30 days. Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. If you return your item(s) by home collection or post, please allow up to two weeks for postage time - as soon as we have it we'll start the refund. Drop it off in a Locker. Are you searching Argos return opened item, wondering whether you can return your purchase? Argos Return Opened Item - Here's What You Should Know 11.26 Argos reserves the right to withdraw or amend the Nectar redemption process at any time and without notice. Can I add something to an existing order? All Rights Reserved. 12.7 If you do not spend the entire balance of an eGift Card in-store or online, the remaining balance will be available on the same eGift Card after each transaction. Delivery & collection. Over 30 days . Switching Bank Accounts Everything You Need To Know. Vijay. 11.1 You can collect 1 Nectar point per 1 on qualifying spend at Argos stores, Argos in Sainsburys and at Argos.co.uk in the UK. Just below that it says if a product is faulty take it back within 30 days and they'll give a replacement or a refund. Other exclusions apply. For the purposes of proof of delivery only, where you accept delivery personally our delivery driver may ask either for your signature or may take a photograph of the products at a distance with your door open, which may include images of you. If you only return one of the bundled items your refund will be prorated And you will only receive $2 for your item returned. Book and pay first, then take it to your nearest ParcelShop. Argos Limited 2023. This website is operated by Argos Limited (referred to as "Argos/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. 9.5 GBP Gift Cards or eGift Cards can be used in full or part payment for goods in any UK Argos store, online at argos.co.uk or online at Habitat.co.uk, including current promotional offers, at the prevailing prices listed. Unless theyre faulty, some items like food and certain jewellery can't be exchanged or refunded. Where you are not present to accept delivery of the products (larger and higher priced items excluded as someone must be at home to accept delivery) , our delivery driver will take a photograph of the place where the products were left. 2. level 1. Stay safe online. The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. Refunds will be given back using the original payment method. Points cannot be spent at Habitat outlet stores. [deleted] In line with our returns policy, please ensure items are unused and in their original packaging with tags still attached alongside your proof of purchase, such as your store receipt, delivery note or . Most importantly, undergarments, pierced jewelry, and food cannot be returned unless they are faulty due to a manufacturing error. Find out see about Argos and its products here. In other words, the regular policys requirements and stipulations apply to Christmas returns as well. Because the stipulations of the regular return policy apply to the Christmas return policy, you want to know about the regular return policy whenever you are returning items during the holiday season. Save my name, email, and website in this browser for the next time I comment. You can either head to your nearest Argos store, or you can return it via post. If the free items are not surrendered during the return they will be deducted from your refund amount. PayPal refunds take longer, with a timeframe of up to 30 days. You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction. Orders are subject to availability and at the discretion of the store. Points cannot be spent at Habitat outlet stores. 11.24.2 If you order online and dont collect your item within 7 days, your order will be cancelled, and you'll be refunded back to your original payment method(s). In this article, well explain the Argos returns policy, as well as answering the key question: can you return an opened item to Argos? Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. This applies if the item youve purchased is broken, damaged, unusable or if it doesnt match its advertised description. Additionally, most of the stipulations regarding returns of the regular return policy apply to the Christmas return policy as well. 9.10 If you do not spend the entire balance of a plastic Gift Card or eGift Cards in-store, the remaining balance will be available on the same Card/eGift Card after each transaction. If we are unable to contact you we will treat the order as cancelled. Argos has an extended return policy for holiday shopping. Argos.co.uk Returns and Refunds We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. Privacy Policy. Collect 1 Nectar point per 1 on qualifying spend at Argos stores, Argos in Sainsburys and at Argos.co.uk in the UK. This is the one tied to your original shipping address. Can I return my item if there's something wrong with it? - Argos Save my name, email, and website in this browser for the next time I comment. After 30 days they will repair it. Argos - Sainsbury's - Argos returns policy: Everything you need to know This offer does not include Argos eBay stores. Alternatively, if youre returning the item by post, your refund will be processed within 14 days of Argos receiving the returned product. Then they went back to Sainsburys, and bought the Viera! We're not able to track progress of the refund once it's been put through, but don't worry, you'll receive confirmation when it's processed! See nectar.com/brands/argos for latest details. 9.3 Gift Cards or eGift Cards issued via any loyalty, reward or benefits programme would also adhere to the same below details terms and conditions. Argos Returns Courier | Return Your Argos Parcel | Evri If you bought it online you have 14 days to return it even if it's not faulty. Do you know if ASDA sells Amazon gift cards? PayPal refunds can take up to 30 days. If you paid by cash or gift card youll be refunded in store using the original payment method. 5.1 We offer a 30-day money back guarantee, please refer to Returns and refunds. I returned it to Argos and asked for a refund (there were no more in stock at that branch and it had become 20 cheaper since I bought it). 5.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. Refunds will be processed by the original payment method. We might ask for the product serial number or similar, to check the item was supplied by us. Although Argos allows returns and exchanges for many of its products, certain items are not eligible for return. All items must be unused and in the same condition as when they were bought. These are identified on the web under small print and in the catalogue marked with a dagger symbol. Subject to these terms and conditions you are authorised to view and download our website for your personal use only. Any items purchased within the holiday season, usually between October and December, have until the middle or end of January to return the products. How do I know my online order has actually gone through. You must begin your return within 30 days from the date of your purchase to qualify for a return. Exchanges will depend on the stock level. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. Scan this QR code to download the app now. https://www.argos.co.uk/help/returns-and-refunds/. 9.4 Gift Cards purchased within Argos stores can be loaded with any amount from 1 to 500. Yes. If youre returning an item in store, youll be able to receive a refund immediately. If youre thinking of returning an item to Argos, but youve already opened the packaging, you might be frantically searching Argos return opened item, looking for an answer. We reserve the right to amend or cancel these terms and conditions and the Argos Nectar offer at any time. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. 11.3 To collect Nectar points on online orders at Argos.co.uk youll need to link your Argos and Nectar accounts to find out how, please visit www.argos.co.uk/nectar
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