When I called back, I believe that the same person answered the phone. Hilton Grand Vacations offers a variety of vacation ownership options, and our experienced Vacation Counselors can assist you in finding the perfect one to suit your vacation style. Hilton Resorts Corporation and its affiliates, subsidiaries, parent and its parents affiliates and subsidiaries and partners are also the developer of timeshare interests in the US and internationally. Change of Confirmed Dates by Hilton Grand Vacations Personnel, Would love to be able to get into one of the many resorts we were looking at. Megan Lee joined the travel rewards team at NerdWallet with over 12 years of SEO, writing and content development experience, primarily in international education and nonprofit work. The pros and cons of the Hilton loyalty program. Here's the contact information for Hilton Grand Vacations so that you can make a complaint yourself. 07/04-0018. Our guests praise the helpful staff and the spacious rooms in our reviews. From iconic city stays to quaint wanderlust retreats, these lavish resorts and contemporary hotels are ready to greet guests anywhere in the world. No. Hilton Grand Vacations assumes no liability for the products or services furnished by these independent providers who have no affiliation with Hilton Grand Vacations. For more information, visit the CDC website. More money was required they said to take full advantage of all benefits. (West coast Florida or South Carolina). So, how much is a Hilton Grand Vacation Club membership? Return to your favorite destinations every year or explore new horizons. We're taking Hilton grand vacations, (now the parent company of Diamond resorts) to federal court to change rules and regulations for the timeshare industry. Prices range from $7,800 - $758,990 for deeded interest; U.S. and Hawaii Collections range from $3.80 to $6.50 per Point with a minimum purchase of 4,000 Points. This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. We were told that the purchase was an excellent real estate investment and a hedge against hotel costs. Received and email with our login information but there were no points associated with our account. I saw they already charged me on my credit card. You want a travel credit card that prioritizes whats important to you. Hilton. They charged by card $170. Hilton Grand Vacations is UNETHICAL, MANIPULATIVE, VINDICTIVE, and RUTHLESS. I do not wish to travel anywhere with this company. Whether youre a current or potential Owner, Member or Guest, reach out to us with your questions or comments here. ST38921 and ST37308; California CST#2114968 Weve got the answers you need, and we look forward to hearing from you. When is a timeshare presentation offer a good deal? Our partners cannot pay us to guarantee favorable reviews of their products or services. Offer valid one per family only. ST38921 and ST37308; California CST#2114968 I told the receptionist and manager that is not possible because I confirmed it on Oct 23 and even showed them the confirmation email. Visit our Start Traveling pageto choose from our latest vacation offers. Read full review of Hilton Grand Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you recently purchased a vacation package from Hilton Grand Vacations and are curious about what to expect on your trip - or if youre new to the world of vacation ownership - we can help. Department of Statehas posted travel advisories due to the global impact of COVID-19. As soon as my friend and I walked into the Grand Canal Shoppes in the Venetian Hotel in Las Vegas, we were immediately and eagerly approached by a Hilton Vacations representative. Id give at least -10. 4. If I could give a negative star I would. Deplorable behavior from Hilton. We received no response. Here is a list of our partners and here's how we make money. I was literally left stranded in Las Vegas at 2am. For general inquiries regarding vacation packages, please contact us at 1-407-745-3157. I will move forward to get these people to pay for their lies. Full Refund and no more contact with the business. Hilton Grand Vacations continues to track updates from local, state, federal and international health authorities. Am still a student and got an invitation from Hilton to take out one of those "special preview packages" which consist of a 70% discount on a hotel for 3 nights and 25k points, only catch is the 2-hour presentation. RUN RUN RUN FAARRRR AWAY! 3 day 2 night inclusive get away for 2 to hear more about it and understand how to use the program. What the nature of the dispute: Mis-commitment and Deceiving, False marketing. As an alternative, consider. We were lied to and told it would only be $15,000, but what we were not told at that time was, with the APR and the Maintenance Fees, wed be paying almost triple what we were originally told this would cost us!! Also use Hilton Amex card but this ended after I was scammed by their Hilton Grand Vacations presentation. DO NOT BUY INTO THE EMPTY PROMISES OF HILTON OR HGVMAX. My husband and I bought into a deeded timeshare several years ago and was perfectly happy with working with Interval International to exchange and go anywhere for a minimum cost. Hilton Honors points dont expire as long as youve had activity on your account within the past 24 months. to fund your travel. ???????? I did expose my issues up to the General Manager / Director who stoically looked at me with hardly a reaction. Perhaps you stay frequently enough at a certain hotel or destination that you've started to wonder whether to join a timeshare program. Our opinions are our own. The Spend A Night On Us Certificate is good toward up to a $200 rebate on a one-night stay at the Hilton hotel brand selected by the guest at gifting. adventure. When I called to correct this change, Julie Browning put me on hold numerous times while she conferred with a supervisor, Cheryl Johnson. But hilton says I have to provide my personal paperwork in order to stay. We stay at Hiltons frequently. We realized shortly after that there was no discount associated with the $1695 that the program costs -- hotel stays in all of the offered destinations were less than or about the same as the cost of the program. Our partners compensate us. Should have known better!!!! It looks like it's the old bait and switch game. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Hilton Grand Vacations Club. Get buying tips about Travel Agencies delivered to your inbox. Scan this QR code to download the app now. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: Carissa Rawson is a freelance award travel and personal finance writer. 6 Days/5 Nights 15,000 Hilton Honors Points Up to 12 Months to Travel Flexible Change Policies PURCHASE NOW Personal Preview Required See Details of Participation Waldorf Astoria Grand Wailea With Hilton Grand Vacations, you'll always have a variety of vacation destinations and experiences to choose from, including our distinctive collection of Hilton Grand Vacations resorts, more than 6,100 hotels and resorts in the Hilton portfolio of brands, more than 4,300 affiliated resorts through resort vacation exchange privileges at RCI Exchange Resorts and SFX Preferred Resorts, and specialty travel experiences through our ClubPartner Perks travel partners. Lets take a look at Club Hilton Grand Vacations and how it's different from Hilton's loyalty program. Usually average over 75 nights per year. Pricing is without promotions and discounts and subject to change. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. is the loyalty program for standard Hilton hotels. With a membership we would have excellent availability. We unfortunately signed up for the Hilton Grand Vacations Vacation Introductory Program (VIP) on March 18th. Hilton Grand Vacations is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc. Travel Updates From Hilton Grand Vacations, The Club & Owners (formerly Diamond Resorts), Centers for Disease Control and Prevention. Then the third representative/person sat down; he was from marketing and wanted to get our feedback and the top 3 reasons why we didn't buy at this time. So, we called and were told that someone would contact us. The Developers of South Carolina timeshare interests are: Ocean Club Vacations, LLC, Ocean 22 Development, LLC, HHI Development, LLC, 1600 Development, LLC, and 1776 Development, LLC located at 1000 2nd Avenue South, Suite 310, North Myrtle Beach, SC 29582. LessOrganization5815 6 mo. Before you travel, we encourage you to check country, state/province and local jurisdiction websites for details on any travel advisories and other requirements such as the use of face coverings and vaccination requirements. Many major hotel chains offer this option, which provides partial ownership of a hotel or resort and a guaranteed way to vacation. Is there a way I can cancel it? It may take you some time, but get your money back asap. I call the 800 number to talk to someone and they start telling me I have to provide my paperwork which is illegal to even ask for. I did not receive a call within this timeframe. THIS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN A HILTON GRAND VACATIONS RESORT. They returned my call and said I had been given the correct information when I purchased the package and would not refund my money. Desired outcome: I went through the process and made the inquires into the exit strategists like Westley financial and look they get rich because there's so much need from the public that are desperate to get help. Old, dirty rooms with broken air conditioners, televisions, etc. Travel must be completed within 12 months from the date of your package purchase. On Oct. 11, I had received a confirmed date of Oct. 27-30 and had made plane flights, hotel bookings before and after and car rental reservations on Oct. 11. However, I was initially unable to do this because the charge showed up on my account as a hotel stay, with a check in and check out date (both the date of signing). Please know that we have shared this with our Team, and they will be reaching out directly to assist you further. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. Nope. This is not a solicitation to sell to any person who is a resident of any state in which the registration requirements of that state have not been met. We were promised many extras and perks after buying in while on vacation to Las Vegas. The Hilton Grand Vacation Club does its best to provide value to its owners, but whether youll find it to be worth it depends on your vacation style, the amount you travel and any alternative options from which to choose. They still didn't. The Developer/Seller of LV Tower 52 Vacation Suites is: LV Tower 52, LLC, located at 100 Crescent Court, Suites 260, Dallas, TX. Yes, you really do own your timeshare. Global Privacy Policy Updated| Cookie Statement | Site Usage Agreement. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience. Vacation Timeshare Headquarters Multi Location Business Find locations Contact Information 6355 Metrowest Blvd STE 180. I purchased a pre-paid Las Vegas package and booked for Dec 2 to Dec 5. Before you travel, we encourage you to check country, state/province, and local jurisdiction websites for details on any travel advisories and other requirements such as the use of face coverings and vaccination requirements. Or, if you're looking for something a little closer to home, you could opt for the . I believe everyone that has been scammed into buying a Hilton Grand Vacations Package should start a class action suit against them. I have sent emails to the manager of the property, Ryan Kubale, and requested someone from corporate contact me to no avail. Hilton is amazing at giving you misinformation to solely benefit themselves. However, its difficult to recommend timeshares to most people, as their ongoing costs and lack of flexibility can hinder many would-be owners. Hilton Grand Vacations Packages - 3 Nights + 50,000 Points For $199 by John Ollila June 1, 2022 Reading Time: 4 mins read 2 Hilton Grand Vacations (HGV) has sent out new offers this week for Honors members in the US, inviting them to stay for three nights at select locations + 50,000 points for $199/$249/$299. The saleswoman promised us a guidebook of tips and strategies for booking but it was completely useless. Vacation ownership with Hilton Grand Vacations can enhance your travel lifestyle with the flexibility and freedom to customize your vacations and room to spread out in spacious and elegant accommodations, which range from studios with kitchenettes to multi-bedroom suites appointed with fully equipped kitchens, all complemented by exceptional resort experiences and services. Enjoy free WiFi, a casino, and a full-service spa. Hilton Grand Vacations is not responsible for any representations made by a third-party developer/seller. This business is in an industry that may require professional licensing, bonding or registration. They had deposited 50k in my account but then took out 25k. No access to HGVMax, still have to use the awful Diamond website, all maintenance fees have not been rolled over. HGVMax is such a waste. They compliment you (he commented on my appearance as an attractive smart woman to try to boost my self-esteem) and want to know you personally. Ask us about upgrade options, upcoming trips, using your HGV ClubPoints or, just share your feedback with us here. Thank you. Visit our Start Traveling pageto see our latest vacation offers and purchase your discounted package today. We schedule that when you book your travel dates usually for the day after you arrive so you still have plenty of time to enjoy your getaway.