Do you know where the leglislation says that they can enforce the deadline of midnight the next day? Cannot be used in conjunction with other offers, or when switching memberships), Contact UsPrivacyForum RulesClassifieds RulesLink RemovalNewsletter SettingsAdvertising. If you have a specific vehicle, you register its number and you do not need a Tag. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. Find out how you can pay the Dart Chargeable PCN quickly at reduce the expense of the fine as well as contact information for the Darf Charge customer service. When i then queried how could the fine be for the 1st of Feb when you just told me the payment made on the 8th of Feb was for the 1st of Feb and the fact of the matter it is not possible to make a payment a week later for a crossing guess what. It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. I would like to be contacted by email The last time I crossed, I noticed the big C on the road, which I had seen in London. So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. I wonder if possible a refund and an answer. I paid for a return journey. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). Quote your charge notice number and explain why you believe the penalty is wrong. Thank you! .. so Im delighted and offer to pay. my account balance which I was forced to have because DART force you to put a minimum of 10 as soon as there is less than 10 in. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. When you make a payment in Caura, all payment receipts are stored in-app, ready for you whenever you need them. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? Plus 2.50 crossing charge. I would like to pay today. The Xmas opening times will be published above. Simply paying when you get back should be okay for a first offence. This option lets you pay for pay for individual crossings up to 12 months in advance. I did not know I only had 1 day to make the payment and ended up forgetting about it. He's confirmed I'll just get a letter asking me to pay the 5 and if I do that they'll say no more about it. And most importantly, dont worry be happy. How should I proceed ? But I have always paid for a one-off crossing online. If I had known that I had to pay, I would have definitely paid! I am not in the habit of paying the Government a bonus!!!!!! Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? They the meter. It is easy to forget, I live in Kent and dont use the crossing that much, Ill set up an account once I have my new car. How long does it usually take? If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. You should contact the hire firm and get the number plate. The rest will be dropped. The 14-day rule should apply as long as it was the first time you havent paid in that actual car. Wot the hell,they also put a bill of 475 on car. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? The penalty notice arrived. I am a British Citizen but resident now in Canada. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. Plus the 60 from the hire car co for passing on the fine . Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. Logged in and the penalty was showing as 5 owed. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Apparently this system does not work very well anyway. What is being done by the highways agency to address this scam As the van was leased the hire firm are also charging me 30 for this. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! We will continue to press for a change to the information and signage informing motorists how to pay. Back in the good old days you paid there and then and it was done with.now you have to bloody remember. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. To be honest were just as in the dark down here in the south. Job done And will they accept we will not pay the penalty. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. WebSo, forgot to pay my Dartford Dart Charge. Poopscoop Full Member Ive never bothered to set an account up as I virtually never use the crossing Anyway Crossed twice during Choose when I arrive5. If I got on now and pay 2.50, It sits on the computer for a trip between Friday 6am and until I make another journey - I believe it expires after 12 months. WebIf its the first time you've missed a payment, your get a letter but they let you pay the outstanding charge without a fine. Unlike the Dart Charge, you can't pay Congestion Charge at retail outlets. And yet they penalise us if we are unable to be on line. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. The web page did not mention any outstanding crossings, so I took this as my payment was complete. I think this scheme needs a rethink. I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. In short, I would relax and enjoy the fruits of your shopping trip. Whats the fastest way to make future Dart Charge payments? I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. It should have done for a first offence. The whole world out scam each other and the UK Government back it. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. Have appealed but not holding out much hope. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. I now have a charge certificate saying that I never made a representation in time? If you treat people like this and do you expect them to treat others!! You will then be asked to pay the PCN. There are some Forgot to pay the Mersey toll? I tell everyone I know to avoid it. Have a good visit. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. There is a further difficulty. (New annually renewing membership only. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. To help us deal with your enquiry more efficiently, please provide your vehicle registration number and Dart Charge account number. You should have a good chance of success. Do you know if they have abandoned that practice? [1] https://www.dartford-crossing-charge.service.gov.uk/PcnPayment/SearchMultiplePCN, [2] https://www.dartford-crossing-charge.service.gov.uk/MakeRepresentation/MakeRepresentation, Pay your Heathrow drop off PCN in 2 steps. If you think you have been fined unfairly, you can submit a dart charge appeal by either filling out the online form [2] or by filling out the form attached to the PCN and posting it to: You will also have the option of including any supporting evidence, for example: Any other evidence can also be submitted to assist the Dart Charge team in understanding your case. Thanks first of all for your very helpful website! However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. At the bottom of the next page is a button with Make a representation written inside. Phone them up and confess your sins, they let you off your first crime. We travelled last month and first we knew about toll was a warning letter about a fine for not paying crossing charge. I can confirm that I have no intention of making such a crossing within 12 months and, if I do, I will pay for it when it happens. Hi Chloe Was it the first offence? Webpay or set up an account by phoning the Dart Charge contact centre Dart Charge Contact Centre Telephone: 01202 853806 Textphone: 18001 0300 300 0120 Everyday, 8am to Paid on my return (Monday), The payment was accepted by Dart Charge. Lloyds would pay the UK Govt taxes on their profit for this sum so I decided this year to none renew my business with the UK. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. before completing the form below. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. Sorry you fell victim to this charge. Your site is very helpful, so many thanks. Crossed on Saturday for the first time. I didnt even know about those charges as it was my first trip around London. The arbitrary 35 fine is proof of that. crossed last Friday. This will give you plenty of time to pay before you fly. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. That means they are always sitting on up to 20 of your cash No they don't, just turn off auto top up and all that will happen is you get a reminder email when it goes under 10 1 2 3 All fields are required unless stated otherwise. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. According to the gov.uk website, disabled drivers/ vehicles are still exempt. You can then do the same for your home address to cover the homeward trip. Pay now the standard crossing fee and you should be fine. WebIf you forget to pay the Dart Charge online payment before or on the day of crossing you have the option to pay by midnight the day after you cross. If the T&Cs dont make this clear, have a word with your local Trading Standards office. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. Find a full exemptions list here. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. the mail services goes slowly, and they were in late with the deliveries. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. I have appealed and await the response. There were a number of road work signs and some divertions but no blue signs. Sorry to hear about the problems. The consent submitted will only be used for data processing originating from this website. I can not understand how or why I should be liable for this mistake when I paid the amount requested online. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. How did you take it to an independent tribunal? How to pay penalty without any letter to do? Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Paying late, or failure to pay the charge, will result in a fine known as a Penalty Charge Notice. Will also be taking a screen shot of this page to give an idea when I paid and when. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. If you do not cooperate they then call out the police who assist them to rob you. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If you fail to pay them, they add a little on but nowhere near as much as the Crossing. Find the bit that says Its the best option in your situation. We all share your frustration on this one. I rang them up, but unlike others experience here I was told there was absolutely nothing she could do and Id have to write to contest it. What computer are they using on the system, A sinclair spectrum . They never said if you use dartford crossing, remember to register this vehicle! but typed in car reg as a o not a 0, now have to pay 107. 11. (Moot point, but Ive paid the 5 for that day yet they still want 2.50 for the crossing? EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. These figures dont appear to have been released since. The C logo is one of the tricks designed to catch out foreign and non regular users. Until the 31st of March 2016!!! What should I do? The letter said, it was issued on 5th of Sept. Crossed the bridge twice. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. I think lawyers should step in and file a case against them. It seems we cant pay after using the crossing, nor in advance. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Hi Is there a reference for your case which we could cite when making our case? as I received too in late their notification!!! Singletrack uses affiliate services calledSkimlinksandwhich means we may earn revenue if you buy a product after clicking a link to a retailer on our site. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. I thought there may be a temporary reason. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. Looks like I will have to phone them. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? I also dont use it enough to make another bloody account that Ill forget the details to because I dont use it enough. Thanks. Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. So I pay in advance, then inevitably cross the bridge late/early when the charge isnt in force. If you forget to pay the Dart Charge on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes One of these is that you are the owner of the vehicle. 6. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. The paper work from the D of T was issued 15/06/2015. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. Set an identical reminder for your homebound trip using your home postcode7. I called them up and they said to write to them explaining my circumstances which I did. :( Thank you. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). If it was two crossings, its likely youll receive a fine for the second. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. When in France I had no internet access, no way to pay for the outward crossing. Can they leave it so long to issue the fine? I just tried to pay and got the same, I tried about 10 times and it finally worked ! Hopefully matter is now closed. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. My friend had a dart account so paid for it there and then for the 8th of Feb crossing. I have today 14/11/2015 received a charge certificate for 105. At least a week notice is a fair deal. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. Paid them 7.50 in total and asked for a receipt which they emailed. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. You sign up and it automatically pays the toll then sends you an invoice. Hope the trip was good otherwise. Britain wake up to reality! Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! There are no barriers or payments booths, so payments need to be made online. No chance of that unless one is very, very patient. Receipt FJ No 29616281 ref 150522132752022153F7N. I live in Ireland and hired a car from airport to travel to Kent. Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. this is very first time please help me thanks. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. If youre successful then you will be let off the fines, if not then youll just pay the fines. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. just had the same happen to me i am fuming. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. Now I see how they make easy profit. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. we are a small hire company in Lancashire. i.e Vehicle HAS to be a Tax exempt true adapted car for disabled use. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? I received two PCNs for a journey (one going out and one coming back). Motorists must pay a fee to use the tunnel, although exemptions exist.. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every Pay online or by phone, post or at retail outlets. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf Have questions? Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. I forgot to make the payment of 2.50. I called them, explained the situation. This includes vehicles exempt from paying road tax because they are used for disabled persons. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Im in a similar position. Information on how to do this will be included in the original rejection. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? If you want online payments you should set up a system that works. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! Remembered about 2 days later and paid the 2.50. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. But far more should have been done to address the change in the system. This will be sent to the address your vehicle is registered to. The C is confusing as it can be associated with conjestion charge. Required fields are marked *. I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. pay it before the letter then! The Caura app is the easiest and fastest way to pay the Dart charge. i have recieved another letter stating i havent paid and now have a fine of 107.50. no govt money the crossing generates a massive 75m plus per annum. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. We charged an admin fee each time. Someone is laughing. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. The first hotel did not provide WiFi and so I was unable to search online. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. Well why cant we have 14days to pay . Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. It is free to cross between 10pm to 6am, this applies 365 We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. This demonstrates a fundamental flaw in your accounting system. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Relieved to read your message! Queen Elizabeth Park is free. Did not pay on our 1st crossing. Should I be able to pay and avoid a fine. The new system puts the onus on drivers to logon, or call a payment line, to settle their bill by midnight the following day or face a fine of up to 105.00 for each crossing. Forgot to pay Dart Charge, how long for a letter? Outright thievery!