Despite the cost-cutting, BA is changing online. * Its assumed the derived T5 agreement will effectively work between BAA and suppliers, team work can be effectively achieved. People believed that collectively we had all done enough, that the infrastructure was in place, delivered on time and on budget with extensive trials and testing, he explains. From CIO UK: The project is a complex one. Additionally, Biman Bangladesh Airlines will also be moving from Terminal 3 to Terminal 4 from 29 March. Among all the other problems, the BBC reports that terminal staff had trouble new parking garages, which exacerbated the other issues. The airports authority wants any suppliers to maintain software quality by putting in place rigorous development processes and testing procedures prior to systems go-live. * To meet the environmental standards and compensating the local residents plus the effect on the other four terminals. 0000001706 00000 n endstream endobj 195 0 obj<>/Metadata 21 0 R/PieceInfo<>>>/Pages 20 0 R/PageLayout/OneColumn/OCProperties<>/StructTreeRoot 23 0 R/Type/Catalog/LastModified(D:20060531184816)/PageLabels 18 0 R>> endobj 196 0 obj<>/PageElement<>>>/Name(HeaderFooter)/Type/OCG>> endobj 197 0 obj<>/ProcSet[/PDF/Text]/Properties<>/ExtGState<>>>/Type/Page>> endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<> endobj 201 0 obj<> endobj 202 0 obj<> endobj 203 0 obj<>stream 206 0 obj<>stream Terminal 2 opening: three lessons Heathrow has learned from * Frankfurt airport and Schiphol airport of Amsterdam. Effective agreement for HT-5 was achieved by using the Contract type NEC3. This was followed in 2000 by the Egan report-inspired lean delivery which spawned the second generation frameworks and the T5 agreement putting BAA at the heart of the construction process as the all seeing, risk aware, intelligent client. Its centrepiece is a 78-metre, 77 tonne metal sculpture by Richard Wilson called 'Slipstream', and it's built to handle 20 million people and 100,000 bags. In hindsight it would have seemed more obvious to have done [the move to T5] in more incrementalsteps, Not least, since T5 was without doubt a very successful design and construction project. Heathrow says that it has sought advice from other airports around the world and learned lessons from opening Terminal 5, which was plagued by technical difficulties This is the year we put the IT infrastructure and systems in place to manage our people and passengers, he said. It is absolutely fundamental when everything is so interdependent that we manage key suppliers and that doesnt mean you neglect your own direct area of accountability and people. We were struck by how But the system is only part of a complex end to end baggage process, he explains. Yet many more will simply remember the opening day nightmare of thousands of delayed passengers, tens of thousands of lost bags and hundreds of cancelled flights. WebThere is an underground automated people mover (APM) system that links Terminal 5-A, Terminal 5-B and Terminal 5-C. T5D is planned to be built during next years. Bags undergo several processes on the way through the system including automatic identification, explosives screening, fast tracking for urgent bags, sorting and automatic sorting and passenger reconciliation. WebYes, if the OP flights were both on United there would be no terminal change. Heathrow WebThe case describes in detail the relational ethos of the T5 agreement based on principles of trust, collaborative work, and problem solving. Airport bosses insisted it wouldn't be a repeat of the Terminal 5 fiasco. Complex Build Integrators will tackle complex, higher risk projects, typically worth between 30M and 300M. 5. also confirmed that it considers BAA to be a monopoly that should be dismantled In April, the CC s Emerging Thinking report cast doubt on whether BAAs airport ownership allowed proper competition. Do you believe in mentoring? 0000005764 00000 n No plagiarism, guaranteed! The first flight, a United By controlling how much BAA charges airlines and how much BAA spends on infrastructure, the CAA hopes to encourage efficient airport development. We are now going to do 80% of our work through 15 to 20 suppliers.. Copyright 2003 - 2023 - UKEssays is a trading name of Business Bliss Consultants FZE, a company registered in United Arab Emirates. From CIO UK: BAs CIO, Paul Coby told CIO UK [in March 2007] the IT work to support such a large-scale, new-build project was also going well. It set new records in January and February this year with 68 per cent of flights overall on time, and 87 per cent for European flights. We offered voluntary severance to any manager that wanted to go, and about a third across the airline went. Airport-technology.com describes the system: The baggage handling system at T5 will be the largest baggage handling system in Europe for a single terminal. Heathrow airport accounts for almost 30 per cent of all passengers from UK airports and directly or indirectly supports 100,000 jobs. Hence the need of communication plan for Heathrow terminal-5 was determined on the basis of the activitys occurring and a definite completion of the task during the respective phases. What is Lemon8 and why is everyone talking about it on TikTok? Confidentiality to be maintained by the respective authorities who manage the contract. Also compare the actual costs and progress experienced with the costs and progress planned. In terms of the relationship with BAA, he says that a close relationship and common goals are essential when the two organisations share the same flight-path. Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. The program included two large terminal Gantt chart are also used as project status report, it helps in the project manager in gathering the information have the deliverables met as per the baseline plan. This was the day that London Heathrow Terminal 5 would begin passenger operations. The airline is moving onto the T5 systems, so they run for a year ready to operate at the new terminal when it opens in 2008. Heathrow Airport - Wikipedia "They have been doing tests on the belt system for the last few weeks and knew it wasn't going right. It took six years to build at a cost of 4.3bn. Which business (or other) books have been influential in your career? Project management at Heathrow Terminal 5 Theres no point in accountability if you cant do something with it. Recognise that technology is at the heart of everything an organisation does these days. Traditional tree structure approach is implemented for Heathrow Terminal-5, find the organization breakdown structure in the Appendix 123245. Otherwise you waste time and money treating symptoms, not eliminating the root problem. The derived communication plan for Heathrow Termina-5 was structured on the basis of the below activities: Phase: Indicates in which phase the meeting is going to occur. Management of supplier/contractual relationships. xref T5: The Concept The reason I came to BA in 1996 was on another secondment to broaden my experience again, so you never know what can happen as a result From CIO UK: Originally designed for the automotive industry, the lean model is popular in manufacturing circles as a process management philosophy that focuses on standardising processes in order to reduce costs and time waste and improve efficiency. Internal risks are the uncertainty which occurs by the organization or within the organization like communication and resources; these can be controlled and monitored by the project manager. WebTerminal 5 when constructed will be able to handle 30 million passengers per year, taking Heathrows total number of passengers to around 90 million. Deals with challenges and issues with regard to Corporate Governance, Corporate social responsibilities and corporate ethics. The application is of course subject to public inquiry but BAA anticipates that if the application proceeds smoothly it could potentially start construction of the new facility in 2011 ahead of an 2015 opening. To improve the road infrastructure, new spur road to the M25 linking the terminal to the national road network. Computer Weekly reports that IBM supplied software components: The system was designed with Dutch company Vanderlande and IBM. There were no hitches that day and the first flight left a minute early. In 2003, I was elected Chair of SITA the airline industrys network and solutions company when it was seen as an anachronism selling purely commodity products. To divert the two rivers around the airport by incorporating many ecological enhancements. Chaotic Opening Of London Heathrow Terminal 5 What really matters there is we have a total alignment in goals and service ethos. This leads to difficulty in negotiation between supplier and client, Risk of differences in business ethics leads to difficulty in decision making. Representatives for BAA 03 Jul, 2008 In March this year BAA lodged a planning application for a second runway at Stansted. A. However, its early operations were marred Looking for a flexible role? Risk of overseeing the specification, assumptions and requirement of the product during starting phase of design, Risk of including the extra cost due to complex design. Given that at 400 by 150 metres, this is the largest single span roof in Europe, it was a tricky operation. The sheer physical size of the project is impressive. Customers dont care and nor should they if someone is directly employed by BA, SITA or Amadeus.. Who have been the most influential people in your career? To have Heathrow Terminal-5 to be delivered successfully, British Airport Authority had come up with the introduction of T5 Agreement which is based on the commitment and involvement of both BAA and Stakeholders in achieving the deliverables while overcoming the occurrence of risk. Willie Walsh, BAs I am going to skip this question. Louise Ellman MP, the committee Ms Ellman, who What is different here is that we are better able to articulate the risk profile of these programmes.. 'I've been too excited to sleep,' John Kaye, the airport's development director, told The Telegraph. I also write a very intermittent blog and have enjoyed participating in online discussions with colleagues across BA. More importantly, the improved service for customers at T5 provided by BAA now is not because BA enforced or changed SLAs it is because [BAA] CEO Colin Matthews and the new CIO Philip Langsdale are changing the culture and the attitudes at BAA, and are aligning them with ours. This is not BA software. Heathrow's glittering new Terminal 2 - or 'the Queen's Terminal' - opened this week. The first plane (United Airlines flight 958, if you're interested) touched down at Heathrow's brand new Terminal 2 building at 5.49 this morning. Copyright 2023 IDG Communications, Inc. Well learn our lessons and well put our front foot forward, he explains, although he points out that BAA had been planning much of the recent organisational change long before T5s opening crisis. The roof on the main building of Heathrows Terminal 5 was completed last month. Contributing to strategy, policy and procedure. The activities lying on the critical path must to be given Priority by the management and supply resources if required. BON APPETIT Restaurants at Terminal 5 Oh, and Terry Pratchetts Discworld series for insights into human (and non-human) nature. The deliverables identified in the Gantt chart are for Execution phase as below: Site preparation, Pipelines for heat and power stations, Twin river diversion (Construction of two channels, Maundering flow pattern, Maintaining eco balance), Piles method, Water quality, Waste Management, Programme manager, Project Manager, Site Engineer, Consultants, Designers, Manager, Team leaders, Labourers, a) Exteriors (Structure, Bus station, Taxi Stands, Drop Off, Multi story car park) b) Interiors (Shop and Commercial Facilities, Elevators and Escalators, Conveyor belt for Handling baggage, Safety and Security, Tracked transit system) c) Satellite building, Energy centre and hotels, Waste management and use of advance technology, Programme manager, Project manager, Architects, Software developers, Manager, Team leaders, Labourers, 60 aircraft stands, Runway and earthworks. BAA: The T5 Project Agreement (A) - The Case Centre During the sudden snowfall in February it contained within the system the number of bags that did not travel with their owners on the Monday, repatriating them quickly. The T5 debacle was a searing experience for everyone involved and it is clear that many lessons learned there were applied elsewhere. The standards include Communication, Documentation, Change control Procedure. 0 Publish that book on Roman history, Q. For some projects, people were asking for new systems to support their work, but we actually changed the process and brought no IT.. It was clear that different projects and different suppliers needed different procurement approaches to match risk to reward and optimise cost. Committee (TSC) investigating the debacle has concluded that the chaotic Under the agreed plan, BAA will spend 4bn at Heathrow and 874M at Gatwick to improve facilities. xb```b``i ,`@{,j'w]k$te``K``HKh``Pb@-fp108@ae09G> i -6 nb`` |.#j[4#m 0 j(L 4. How do you keep up to date with the march of technology? If any issue with respect to sustainability, the designed and approved sustainable frame work as to be applied at regular intervals. Project structure includes both Organization structure and management structure. He adds: Ill forgive people once for making a mistake but Id be very concerned if they make it twice. We provide telecommunications, systems and solutions to airlines, airports, governments and the UN, so if you check in at an airport or use a self-service kiosk there is a high chance that your agents screen, the kiosk or the baggage system and networks used will be provided by SITA. to set the scene this session explored what we can learn from both of these case studies and how we can apply these lessons learned to future projects. wrong namely issues with the baggage system, security searches and car The [parliamentary] report makes clear the software for the baggage system is provided by BAA, their contractor Vanderlande and their subcontractor IBM. Lessons learned conclusion. Whom: who are the participants involved during the meet? One way towards agilty, appropriately enough, is through the Agile approach to software development that mandates frequent updating and closely orchestrated teamwork. But he is first to admit that, despite all the trials and testing it carried out at T5 before handover to British Airways (BA), and despite the physical equipment largely working well, the end product did not perform as planned. Webdisastrous openings at US$3.9 billion and Heathrow-Terminal 5, London United Kingdom which commenced operations in 2008 with estimated cost of its disastrous openings at US$6.4 billion can also be added to this list. We plastered London with adverts to get people in and experience T5. To those close to the project, T5 will always be an engineering masterpiece which, constructed on time and to budget, pushed forward the concept of modern infrastructure delivery. Every five years, new price controls are set and April saw the start of the fifth quinquennial period (Q5) which set price controls and spending plans for Heathrow and Gatwick Airports. A. Please find the proposed work breakdown structure of Heathrow Terminal-5 which mainly focuses on Execution phase with a budget of 3120 million and 300 million, Kept apart for the contingency which may occur during the Execution Phase, please find the Work Breakdown structure in the Appendix 1.23. endstream endobj 205 0 obj<>/Size 194/Type/XRef>>stream Heathrow Terminal 5 Baggage systems failure. As per Dobie (2007), project must be divided into measurable a package, that is actions which will contribute to the achievement of objectives. Focus on proactively managing the risk instead of avoiding the litigation. Work in integrated team irrespective of their different organizations. The losses topped $4bn (2.7bn) in the last three months of 2008 alone, when the global credit, financial and economic crisis became acute and aviation fuel prices hurt carriers. Also helps in monitoring and controlling the project throughout the Life Cycle, it helps in estimating the cost, schedule and risk involved in the project for each work packages. 0000002645 00000 n Coby concludes: Everyone learned a lot from T5, which is surely the most important point, and precisely why the terminal is functioning so well now., 1978: Joined civil service as trainee and worked in Departments of Transport and Environment, 1992: Principal Private Secretary to John MacGregor as Secretary of State for Transport, 1996: Secondment to BA Information Management department, 1997: Joined BA and led the outsourcing of its reservations and check-in systems to Amadeus, 2000: Appointed CIO with accountability for IT policy and strategy, 2001: Made BA Group CIO with responsibility for IT operations and new IT developments, developing BA.com and IT for T5, 2009: Added role as Head of Financial Shared Services. One of the drivers for getting simplicity into our organisation is to take out these handovers. He says that if you are looking for key lessons learnt from T5 opening, one must be for BAA to assure the smooth integration by all parties of projects back into the operating airline business. I talk to other CIOs, especially in the US where there is still amazing amounts of innovation coming out of Boston and the Bay Area. Miliband said a furious EU ministerial counterpart, whose bags had been lost at T5, had asked him to reprimand BA and BAA. Q5 will be successful if we have really transformed our airports - if people continue to say that was the best passenger experience.. The founder of Gantt chart Henry Lawrence Gantt used this tool to show the actual schedule and progress of the project was invented on 1920s and used on large projects from 1931. I never contemplated resigning. Hundreds of passengers had volunteered to take part in pre-opening trials. Terminal 5 represents an enormous investment in buildings, systems, technology, systems, and human processes. How big cutovers [IT system transfers] are done is not just about IT issues it is a whole interconnected system. Given the new system's complexity, staff training and preparation was clearly lacking. On 23 February, 140 flights out of 263 departures went early. criticised BAA executives for showing up unprepared for their first evidence session, 0000003080 00000 n Do you have a sport you practise? According to Lock (2007) the compliment of good management communications is the provision of adequate feedback paths through and across the organization. The Q5 decision for Stansted will follow in 2009 after the current public inquiry into whether or not Stansted is to be permitted to expand capacity within the existing footprint. A project which saw client BAA buck the industry trend by driving a single team to successfully manage some very large construction risks, complex baggage systems and the integration of a myriad of critical IT systems. Agreements will be struck with partners across a number of different disciplines and risk profiles, passing accountability and programme risk down to the supply chain as appropriate. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.io. Indulge and unwind. Milestones are essential tools frequently used by project manager to control the progress of the project and manage the scope of the project. When complete it will cater for approximately 30 million (in concurrence with the Competition Commissions findings). agreed that the opening of Terminal 5 carried inherent risks. Capital Projects director Andrew Wolstenholme is in charge of delivering the challenges of post-Terminal 5 airport construction. Q. Not The Best Start: Heathrow Airport Terminal 5's Teething Problems Across the BAA airport portfolio there will be 12 programmes of work planned for Q5 13 if you include airline moves. He adds: I want to create opportunities for the best suppliers and for the best individuals in the industry to come together in an exciting environment. The principal IT problems were in BAAs baggage systems. The project phase as combined related project activities to achieve a logical outcome like major deliverables; these deliverables form the milestone throughout the lifecycle. But the airport insists it's learned its lessons. That must be true for every business nowadays, regardless of sector. Its about delivery in weeks, not years. We are very disappointed. And having spent so long planning and constructing this massive 4.3bn project, Wolstenholme clearly feels an acute sense of personal and collective loss from not having been able to celebrate the great work done on the project by more than 100 first tier suppliers and some 60,000 different people who contributed 100M man hours of work. BA now has Continuous Improvement Groups to better understand when things go wrong, fix them and ensure they dont happen again. A construction programme to transform airports by 2013Airport owner BAA is about to embark on an ambitious five year, 6.6bn programme to transform its seven airports. The baggage system is designed as a complete black box that is provided to BA as the occupier of T5. It has big plans to develop its airports portfolio across the UK over the next five years plans it hopes will stem the current tide of negative publicity about the poor condition of its assets and, in particular, the poor passenger experience at Heathrow. Agile is fascinating, Coby says. British Airways CIO Paul Coby reveals lessons from For example The tools and techniques required for the respective phases. Philip has set up a Heathrow Customer Stakeholder Board which is has brought about a sea-change improvement in attitude and openness. BA says similar disruption in T4 would have generated baggage mountains and taken weeks to address. To develop the Rail infrastructure by extension of Heathrow express, London underground Piccadilly Line and creating six platform Rail station. Testing RFID blocking cards: Do they work? CEO Colin Matthews joined BAA just prior to T5 opening. Vanderlande Industries is fully responsible for design, software development, manufacturing, installation, commissioning and integration of this baggage handling system. And it said it also wants firms to conduct risk and integrity analyses of proposed system architectures and provide guidance on assurance issues.. Risk of differences in opinion. Sign in or Register a new account to join the discussion. The Information Commissioners Office (ICO) expressed concern that the move may breach data protection laws even though BAA planned to delete fingerprint data after 24 hours. WebObviously, Heathrow's management is keen to avoid the omnishambles that surrounded the opening of Terminal 5, when queues and delays became a national joke - particularly given How do we do that? From time to time problems have developed that were not encountered during the extensive trials. They are requested to evaluate the magnitude of risk factors and influencing factors that appear in the risk mode, also assist in classifying the risk. Dedicated to your worth and value as a human being! Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. * Estimated Schedule of the project can increase due to intense public enquiries and the political influence. Gantt chart key feature is that it focuses on Systematic approach rather than algorithm approach, Gantt chart is most effective form of graphical representation hence for Heathrow Trminal-5 such an tool helps you out in sorting your. T5 is in a fantastic situation. Managing the Stakeholders, Project deliverables, Develop and maintaining detailed Project Planning, leading the project team. "We have concerns about the routine collection of fingerprint information from passengers and we will require reassurance from BAA that the data protection implications of the proposals have been fully addressed," said an ICO spokeswoman. Thats the environment in which we will be operating over the next few years. Walsh set an example of leadership in his dealings with the Parliamentary Committee that every failed banking CEO in front of the Treasury Select Committee should follow. Small cog It was a matter of extreme urgency and Coby clearly used every resource, asset and influence to do that. Heathrow East (the current concept study name for the next terminal) will also cause the demolition of Europier, a little building that RSHP designed relatively recently. In SITA we have a new technology lab looking at IT innovation and I am on the board of SITAs joint venture with Airbus called OnAir, which is pioneering on-board data and voice connectivity. BAA and BA plan working together for system integration over two years, weve been focused on bringing systems together. Ive always said that the challenge to the IT department at BA is to do more with less and now the challenge is to do even more with even less. confirmed. How: Mode of medium used for the meeting. 25+ search types; Win/Lin/Mac SDK; hundreds of reviews; full evaluations. To construct a state of the art Control Tower, designed to meet the demands of Air traffic control at Heathrow in the future. The British Airports Authority eliminated biometric security measures (fingerprinting all passengers) immediately prior to the terminal opening due to legal questions. The most terrifying words you can hear on the slopes are Follow me, Daddy!. 0000001294 00000 n While that toxic crew denied any personal culpability for creating the economic maelstrom that is wrecking the globe, Walsh acknowledged that risks had been sanctioned by him and, with hindsight, the opening should have been delayed to allow for more training and familiarisation for BA staff. Here you can choose which regional hub you wish to view, providing you with the most relevant information we have for your specific region. Heathrow
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