In either case, the vehicle will have no priority over other standby vehicles. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. 02568, 1 Seaview Ave We charge an additional fare for any trailer towed by an automobile. How soon should I arrive at the terminal traveling without a car? Steamship Authority hit by ransomware attack | WWLP The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. No pets (except for service assistance animals) are allowed in any food service area. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Check out our 'Ways to Save' for residents page! No additional passengers are included in the excursion fare. Does the Steamship Authority also carry motorcycles and other items? Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. Steamship Authority's ticketing still delayed following ransomware attack. Please read the instructions on how to apply for a senior citizen travel card. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. Mass. Steamship Authority Still Impacted by Cyber Attack - NBC Boston The customer generally will be issued a full refund less a $10.00 processing fee. and correct. Do you offer lower excursion fares for Island Residents? Ferry Schedule. Traveling with your vehicle without a reservation is called traveling on a standby basis. For more information about our standby procedures, please click here. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Retweet. 228 Palmer Avenue Falmouth, MA . Steamship Authority - Nantucket & Martha's Vineyard High Speed & Car Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. ;z MB3 i&O!|R+M aY Welcome to the Steamship Authoritys Downloadable Forms page. All Martha's Vineyard Ferry Line Schedules | VineyardFerries In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. "No general standby travel will be permitted, but customers who had. Are the Steamship Authority's ferries accessible for passengers with disabilities? Nantucket & Vineyard Ferry Frequently Asked Questions - Steamship Authority Preferred Space reservations are non-refundable and non-transferable. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. 2018 Summer Operating Schedule Report Appendix C, 2c. Certain changes are not subject to the above restrictions. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. By Thursday morning more than 24 hours after the cyber attack SSA staff were . Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? 1. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. For trips between Woods Hole and Marthas Vineyard, we sell 10-ride automobile ticket books that significantly lower the fare on a per-ticket basis. Passenger tickets are transferable among individuals who are eligible for the fare charged. You may be required to provide documentation of such an emergency before being allowed to use any parking that may be available. In its place, we have a new MASSIVE ferry where you drive your car on . What happens if I miss the trip for which I have a reservation? (No spaces are available to accommodate standby vehicles at that terminal, and therefore there is no physical vehicle standby line there.) Yes. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; hb`````Z P#0p4 I@1o^kX~X73i In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. 0 Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. 'You are 2155th in line': Steamship Authority opens Nantucket ferry Please consult the Customer Handbook for eligibility requirements. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. No. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. Here you will find applications and program information available for viewing or downloading. Massachusetts Steamship Authority closely watching Henri - WCVB https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. 291. There is no parking at the Oak Bluffs Terminal. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. The Steamship Authority said IT workers are looking into the impact of the attack. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. What happens if I simply do not use my reservation? 99 0 obj <>stream . Reservations cancelled at least two hours before the scheduled departure will be fully refunded. How do I sign up to receive SSA's travel alerts via text messages? Please call (508) 477-8600. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Are there any restrictions on the use of Preferred Spaces? Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. When should I arrive at the terminal? If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. Close. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. At our discretion, the reservation may instead be valid only for standby travel on the following day. https://www.steamshipauthority.com/about/news. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Secure, on-site and off-site parking is available at both terminals in . Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Based on per room/per night. We have a house on island and take the Steamship fast boat to get to Nantucket. However, they will be transported only on a space-available basis. For more info, visit our Accessibility page. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations You will then pay the appropriate parking charges for that time period in advance. Reservations can be booked online, over the phone or in person at any of our terminals. 2020 Summer Operating Schedules Report, 4a. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. Does the Authority have a wait list for reservations? Your reservation will be a ssigned a standyby number. Preview. In those circumstances, we will impose a fee for the transfer. Do I pay a normal commercial fare? Nantucket, MA Are rental cars available at the mainland terminals? Martha's Vineyard ferry cancellations have reached 550 so far this year Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Yes, to the extent that space is available. No. Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. Visit our mobile site SteamshipAuthority.com for current parking status. One propane tank, acetylene tank or oxygen tank may also be transported by a customer in a vehicle only in compliance with Part L of the Customer Handbook. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. Am I responsible for driving my own vehicle onto and off of the ferry? The company said safety is not an issue as the attack didn't affect radar or GPS capability. Woods Hole, MA Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. 02601, (508) 771-4000 Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. Book online at www.steamshipauthority.com using your computer or any mobile device. Yes. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. The Steamship Authority | Martha's Vineyard No. It is too soon to know how Dorian will impact the boats this weekend. A proposed bill would give mainland ports more say in Steamship What if I can't get a reservation for the particular trip I want? Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. We will then email or text you when we can accommodate your vehicle. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream In either case, the vehicle shall have no priority over other standby vehicles. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. 60 0 obj <> endobj Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. First, we suggest you try to make your reservation as soon as you know about your appointment. A bike shuttle bus is available every day throughout the summer season. Can I make a reservation even though I dont yet have any information about the car? Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). Policies - The Nobnocket Boutique Inn Generally there are no restrictions on the use of these books. For more information about our standby procedures, please click here. Reservations can be made up to one hour before the requested scheduled departure. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Don't miss the boat: Steamship Authority releases summer 2023 - Yahoo How do I change/obtain my password to log into my profile? Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. STEAMSHIP AUTHORITY - 91 Photos & 70 Reviews - Yelp The transfer slip must contain the information regarding the person (or vehicle) using the reservation. I need to change the name, address or vehicle information on my reservation. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). Yes. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. You can provide us with this number when making vehicle reservations either online or by telephone. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. Yes. Reservations not changed with one hour's notice can be used to travel standby that day only. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. How much baggage may I bring with me on the ferry? Please contact the Group Sales office at groups@steamshipauthority.com to request an application. Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Should you decide to travel on any of those vessels with a vehicle towing a trailer, you will be responsible for loading and unloading your vehicle safely and quickly within the normal time constraints of the loading and unloading process. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Write a Review. Customers making reservations online may print copies of their confirmations on their own printers. Nantucket Ferry Cancellation Risk - Nantucket Forum - Tripadvisor Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. I am traveling in a camper. This summer, the fast boats were cancelled a handful of times based on wind and mechanical issues. Cancel. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. Crew shortage causes Sankaty ferry cancellations If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Other individuals who are eligible for discounted fares include individuals with disabilities with Steamship Authority Transportation Access Passes and legally blind passengers (together with their helper or companion). Pets are welcome on board our ferries. MV Times As the summer season steadily approaches, the Steamship Authority faces the possibility of. The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . Subject to change except on confirmed reservation. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. No customer traveling without a vehicle may carry any gasoline, propane, acetylene or oxygen on board any vessel, unless a passenger needs oxygen for medical reasons. Ransomware attack disrupts Steamship Authority's payment systems How do I sign up to receive waitlist notifications via text messages? It was a fantastic ship and I'll miss it. Please obtain a confirmation of your appointment with the details of the appointment (see below). In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. Customers may make passenger reservations for our high-speed passenger-only ferry at any time of the year to the extent that we have made such reservations available. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. Steamship Authority Ransomware Attack: Ticketing Problems - CBS News Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Are there any special precautions I should take while riding on the ferry? Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. Sailing Schedule. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. Noah Asimow. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. How does standby work on the Martha's Vineyard route? We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Steamship Authority @SteamshipMA. Early morning high winds have cancelled several Steamship Authority ferry crossing this . A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. PDF Change, Cancel and Refund Policies for Vehicles - Steamship Authority No Ransom Paid In MV's Steamship Authority Cyberattack Cancel Block. Monday, June 7, 2021 - 6:01pm. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. For more information about our standby procedures, please click here. Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. Steamship Authority on Twitter In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Massachusetts Steamship Authority Target of Cyber Attack - Newsweek Are there any restrictions on my vehicle reservation? A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . 1. You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle?
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