I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Place the shipping label on the box or bag and drop it off with FedEx or USPS. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. We will keep you updated every step of the way via email. Once an order has been placed, we cannot change the chosen payment method. Orders shipped within the 48 contiguous United States: I ordered 3 pair of shoes, two did not fit, one was defective. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am happy to help you. You can see where your item is being shipped from in the Shipping Location section of the item details page. What condition are Vera Bradley Forever Favorites items in? We only accept online returns forPre-Loved Pac items at this time. Their follow-up on clean out bags is terrible. Now Im out $230+. 14 Ways to Save on ThredUp Clothing - offers.com It is very frustrating that every time I try, they are busy with an influx of chats, but how is it that way every time. You never know the bad policies of a site until something goes wrong. Order Modifications: Shipping address, shipping method - thredUP If you decide an item isn't the right fit for you, visit our Returns page to process your request. Multiple items may be sent in one package, as long as the return slips are included. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Please note that all OAK Renew customer service questions will be handled via this email. Official USPS Change-of-Address Form Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! You will be paid out after the item sells if it is not returned for the second time. This experience makes me distrust Thred up with what they do with your clothes. Click Activate a Kit and youll be redirected to an activation page. Once shipped, you should receive it in 3-8 business days. We hope to expand to other states and countries in the future! The 14-day timeframe starts when an item is delivered, not the order as a whole. You can see where your item is being shipped from in the Shipping Location section of the item details page. We currently only ship to the United States. 15%. Desired outcome: Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. All You Need To Know About the ThredUP Return Policy - DoNotPay It was never delivered nor did a FedEx truck come to the house.. We have cameras. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. There is no time period in which you have to spend your Athleta credit as it has no expiration date. Once processed, it may take your bank up to 7 business days to credit the refund to your account. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). We list new items every hour, so check the site often to find your perfect match! We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. There is no time period in which you have to spend your Madewell credit as they have no expiration date. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. They were worn twice so replacement value would be exactly what I paid for them. Fill up your kit. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Is this your company? My Hunter boots were not even listed, they were stolen the minute they arrived. Please note that we are unable to create prepaid labels for Alaska, Hawaii, Puerto Rico. Desired outcome: Thanks for all help, Starting in July of 2021 I sent in a massive amount of designer clothes. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. To activate your kit before mailing, please click on "Activate a Kit" here and provide your email address to receive a Madewell e-Gift Card as quickly as possible. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. A long registered date for thredup.com can be seen as a positive aspect for thredUP as it indicates a commitment to maintaining the website and its domain name for a long period of time. Items matched an overstocked category. Unfortunately, expedited shipping is not available at this time. See a list of ineligible brands here. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. Higher-end brands get you a higher percentage of the payout. Our Customer Service team would be happy to assist you. [protected]@verizon.net. Thredup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Please note that all PO.P Second Hand customer service questions will be handled via this email. OAK + FORT will send an email explaining how to access your shopping credit. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. When I contacted support, after MUCH searching and run around to do so, I was told "I see that your return was refunded as thredUP credits because whoever created the return, selected thredUP credits as the preferred refund method." Plus, enjoy free shipping on your purchase. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Multiple items may be sent in one package, as long as the return slips are included. Claim it and get a lot of features. i would like to talk to the customer service representative. Unfortunately, expedited shipping is not available at this time. "Hi Chanel, There's no charge for physical Clean Out Kits or digital labels and both are free to return. Desired outcome: All items are subject to a $1.99 restocking fee Please visit our Returns page to process your return. Desired outcome: Reach out to us at pacsun@thredup.com. Final sale items are not returnabl It takes approximately 1-2 business days to process your order. This is the third time I've had this happen too.They just ignore your emails too easily. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Higher-end brands get you a higher percentage of the payout. thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Promotions, new products and sales. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Not valid on phone orders. Hi, Some value brands are ineligible for a payout, but you can still send them in. items at this time. See a list of ineligible brandshere. I have no gift card and cannot get them to answer where that gift card is. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. If your order is arriving in multiple shipments, you may have different return windows. Please reach out topop-support@thredup.com with your order number. Original shipping charge for returned items will not be refunded. It also suggests that the company is organized and has taken steps to secure its online presence. We list new items every hour, so check the site often to find your perfect match! Once an order has been processed, the shipping address cannot be changed. Your refund will be issued to your original form of payment. Then they answered the first. If your order is arriving in multiple shipments, you may have different return windows. Buying (and wearing!) Return Completed - Status Bar Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Higher-end brands get you a higher percentage of the payout. 3. Our Customer Service team would be happy to assist you. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Stripe direct deposits the amount you indicate from your thredUP earning minus a $0.25 plus 1.5% transfer fee. Please reach out tonationltd@thredup.com with your order number. Multiple items may be sent in one package, as long as the return slips are included. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. You can see where your item is being shipped from in the Shipping Location section of the item details page. If your order is arriving in multiple shipments, you may have different return windows. Overall, I got an average of 50 cents per item. I would like a response to my inquiry! back to thredUP has resolved 2 complaints. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. Ive tried every way to reach them but there is NO customer service number or email address to contact them. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. Just visit the ThredUP website and place your order. If your order is arriving in multiple shipments, you may have different return windows. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! How long will it take to process my items? You cannot return or get a refund for any final sale items. You will receive a notification from thredUP when your items are processed. Have a Clean Out Kit from a store or online purchase? Does Thredup Ship to Canada?[2023] (Answered) - uniexpress GT thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. With an Athleta. Yes. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! Thank you! Please reach out tomadewellforever@thredup.com with your order number. FAQ - Vera Bradley Forever Favorites She would have bought these from me, but she already has them. If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Submit a complaint and get your issue resolved. There's no charge for physical Clean Out Kits or digital labels and both are free to return. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Unfortunately, expedited shipping is not available at this time. Note that a shipping return fee of $5.99 will be deducted from your refund. Once your order has been shipped, you will receive an email with tracking information. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. You can see where your item is being shipped from in the Shipping Location section of the item details page. Find a store near you. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Polarn O. Pyret is partnering with thredUP to allow customers to turn their gently used clothes intoPolarn O. Pyret shopping credit. We currently only ship to the United States. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Some value brands are ineligible for a payout, but you can still send them in. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. You will receive a notification from thredUP when your items are processed. The 14-day timeframe starts when an item is delivered, not the order as a whole. Each item has a 14-day return window. Thred up return Policy: thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. You will be paid out after the item sells if it is not returned for the second time. Please reach out to verabradley@thredUP.com. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Please reach out to pacsun@thredup.com with your order number to request a cancellation. Unfortunately, expedited shipping is not available at this time. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! Reach out to us at pop-support@thredup.com. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. IG @thredup. International Shipping Options. Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Provide your existing PacSun account email to help avoid delays in receiving your credit from PacSun. Some value brands are ineligible for a payout, but you can still send them in. Step 3: Buy ThredUP Products from the Official Website. Thrift your next outfit and save over 20% with additional price drops! One shirt had scrapes another had outright tares. You can earn 4%- 56% of the estimated resale value of the listed items per kit. UPDATE: its been close to 2 weeks and they say they have not received them. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. I would love my refund but more I would like to see this company shut down for fraud. Unfortunately, expedited shipping is not available at this time. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. FedEx Tracking ID [protected]. Returns must be sent back within 14 days of delivery. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Be sure to activate it here. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. You will be paid out after the item sells and is shipped for the second time. Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Choosing a selection results in a full page refresh. Once an order has been placed, we cannot change the chosen payment method. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. We found clear and detailed contact information for thredUP. Pick up a physical Clean Out Kit in stores or visit our Trade In page to print out a digital label for use on an applicable box or envelope. They were able to track the order but there is no refund or return record.. A complete refund and no more run around! Clean Out Kit, you'll also earn an extra. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. An Honest Review of ThredUp - Dressember Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . See a list of ineligible brands here. When you visit them online, you will be wowed with choices from over 35,000 brands that are available! Once an order has been placed, we cannot change the chosen payment method. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. FREE SHIPPING on all orders. International Order Tracking. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Can I change the payment method on my order? Note that a shipping return fee of $5.99 will be deducted from your refund. Have no alterations, including cut off labels or missing size information. Drop your package off at any USPS or FedEx location. Yes. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. This set off a red flag in our system which caused it to cancel the orders after they were placed. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Welcome | USPS Athleta credit is store credit and can be used to purchase any items in store or online atathleta.com. Share your photos and videos with others to prove the truth of your words. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Seeing as that's not what they do, never shopping with them again hurts them more than me. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? PO.P credit is store credit and can be used to purchase any items in store or online atpolarnopyret.com. Earn Money for Used Clothing | thredUP Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Our inventory is constantly changing because we receive items from our customers closets. thredUP delivers to Canada and the USA only. I have also attached photo of the tracking # of package being returned to Thredup. This service is operated under license by Upfeat Media Inc. Please note that order processing typically takes 1 to 2 days, a. We list new items every hour, so check the site often to find your perfect match! email from Thred up of return processed: FAQs & PO.P Secondhand Higher-end brands get you a higher percentage of the payout. They are VERY rude and dismissive when you try to ask about anything. Expensive ones. FAQs - Madewell Forever Can I return items at thredUP? Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Thredup Rewards is the loyalty program that lets you earn points on every purchase you make. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. I've given this site three chances to prove themselves, but I've come to the conclusion they're just a money laundering site at the customers' expense. We looked up thredUP and found that the website is receiving a high amount of traffic. You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. I never got a refund so I checked the site. Please reach out to pacsun@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. International Order Tracking - thredUP Original shipping charge is not refunded when returning items While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. with your order number to request a cancellation.
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