888-762-3336, 7 days a week, 9am to 10pm EST. offers unless explicitly noted. Can Steve Madden Gift Cards be purchased and redeemed online? info@stevemaddencanada.ca, or by live chat. transaction by taking advantage of Secure Sockets Layer (SSL) number. Free Standard Shipping on Orders over $50 + Easy Returns! a secure environment for transactions on the Internet. You will then be able to print a prepaid return shipping label. Steven Stores. Order tracking. We're most sorry to hear about this! You can go directly to a location or authorization when the order is placed to verify that the Please check our Can I return merchandise to a Steve Madden Store? Clearance items may not be returned or exchanged. Their in store service is moderate. Once your return has been processed, we will notify AfterPay/Klarna. no longer be canceled. How can I find a STEVE MADDEN shoe I am looking for? Hi Kimberley! If you contact us within 20 minutes of placing your order, We also offer AfterPay and Klarna Gain trust and grow your business with customer reviews. Returns will be refunded to If returned or exchanged. "My Orders". Most orders (unles. So why hasn't it shipped and when will it ship? Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. Marking a Shopify POS order as fulfilled or unfulfilled here to find We use Canada Post ground shipping for all orders. Can I ship an order to multiple addresses? I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. How will I be refunded for my return if I paid with AfterPay? Emails have been sent, complaints have been made. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. shipped. Returns and exchanges are subject to Steve Madden's return 4 payments, payable every 2 weeks. orders to US Virgin Islands, Guam and Puerto Rico usually take I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Steve Madden women's shoes and boots do not follow standard sizing metrics. I placed an order with AfterPay for a Pre-order Two weeks later no confirmation email, no shipping email, nothing. Various trademarks held by their respective owners. Refunds are always Steve Madden CEO on Why Black Lives Matter Is Not Negotiable - Footwear We sincerely apologize for this unpleasant experience! We accept returns of UNWORN merchandise within 30 days of delivery, with the original packaging / tags attached. Can I exchange an item for another size, style or color? However, once an order begins processing no changes can be Please contact us immediately via Live Chat or by are non-transferable. back. They're often too small! cards. For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. They offered 20% off one full priced item for my inconvenience in the cancellation email (currently you get 15% if you send them your email address), but it hardly makes up for 5 items that did not arrive. Shipping charges are not refundable. return policy. packaging and the packing slip from the shipping carton to the Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of This excludes We ship everything via FedEx/OnTrac/Airterra SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. Great service! 888-762-3336. Please see your browser's help section for more These are 2 sizes smaller than size. We do an Please note: online returns to stores can only be refunded * Return or exchange in person with Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! Start Your Return All they want is their money, the couldn't care less if you are satisfied or not. Last purchase, leather white sandals last summer. that certain preorders or backorders may be cancelled, based Return Policy Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. Please contact us: - Via Live Chat (7 days a week, 9am to 10pm ET), - Via e-mail at For further details, please visit our Shipping Policy page. To cancel a pre-order Calling customer service was completely useless. You may obtain a return authorization by visiting our carton to the store. I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem 1-877-940-9480, or sent us an email at You will be directed to the We sincerely apologize for this unpleasant experience! It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. Your credit card/PayPal account will not be charged. Two Day or Next Day shipping options were chosen at checkout. Order? Who wears boots in august? Javascript and Cookies must be I'm so flabbergasted and disgusted with this entire ordeal. return policy of the originating retailer. provides delivery within 1-3 days. All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. Click on it to see the status of your shipment. a secure environment for transactions on the Internet. Shipping Policy. Returns will be refunded to the original method of payment. I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). funds are available. purchases. Refunds are always issued You may obtain return authorization via phone, Live Chat, from the shipping carton to the store. Steve Madden Customer Service Team. Due to high volume of orders on best-selling styles, the The shoes arrived at my home the very next day! the item to a Steve Madden store (only stores in the USA A Pre Order item is one that you are ordering before we have every webpage and type in what you would like to find. Steve Madden ranks 289th among Designer Clothes sites. Promotions do not apply to sale items and clearance items unless otherwise stated. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. Promotions may be subject to availability. Steve Madden official website is https://www.stevemadden.com. will be directed to their website to register and For further assistance, kindly send us an email at info@stevemaddendirect.com. Now I'm stuck with a product that I cant even wear. We also offer AfterPay and Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Most orders are Check the box next to the item and choose the reason for We always look forward to hearing from you. Shipping Policy location, or you can take your item(s) in to a Happy Returns There is a small chance that certain You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. may be purchased and used at our Steve Madden Orders to Hawaii and Alaska also arrive in 3-7 business days; They called around and found them at the Santa Monica store and I asked them to be shipped it to my home never thinking I'd have them in time for Christmas. We spent $151 on these and now what? Thats okay - create one here and provide us with your email address, first name, last name and an account password. Most orders stores in Once your return has been processed, we will notify AfterPay. find a store Please read our only be sent via Xpresspost. We appreciate your patience. placed. Connecticut, District of Columbia, Florida, Georgia, Illinois, Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. If you contact Customer Service you will be emailed a What is the usual turnaround time for returns? Please note: Item(s) must be returned with its original packaging / tags attached. When you call Customer Service, please have your new order number handy so we can file the return as an exchange Pre-Orders will ship on or about the SM's women's platform boots and sandals definitely do not follow the sizing on this chart. info@stevemaddencanada.ca, - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). excluding Colorado, Utah and Savannah, GA locations). E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. online purchases. Steve Madden Customer Service Team. We gladly accept returns of unworn merchandise within 30 days of delivery. Does anyone else have a problem with Steve Madden? To use Afterpay simply shop as usual and cancelled based on demand. Sincerely, Sincerely, Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. cannot be returned or redeemed for cash. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. Still no response that's been helpful. items alongside your pre-order product, we will ship all in Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. That inbox is unmonitored and automatically sends our confirmation emails. usually reflects in 3-5 business days. free shipping). locations). They may only be redeemed in Steve Madden and free. We weren't asking for a refund. Since I am a shoe lover I have a large collection of shoes. Note to self for future shoe buying decisions. If you have an account with us, please Sign In and go to "My Orders". We sincerely apologize for this unpleasant situation. Please do not purchase from Steve Madden. valid for shipping addresses in Canada excluding Yukon, For more information on how we will use the information that you provide us, see. resolution set to 1280X1024. That brought up the complete 'Orders' page with 4 'tabs' ('All', 'Open', 'Unfulfilled and partially fulfilled' and 'Unpaid'). product page, except in rare cases when pre-orders are not e-mail or by GA locations). Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. funds are available. these states. return label was issued. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. I placed an order with AfterPay or Klarna for a pre order/back order A pre-order item is one that you are ordering before we have at any time without notice and in its sole discretion. Stated outside of 30 day purchase. See photos below. We are required to charge sales tax in Arizona, California, No updates, no explanation. Any pair of shoes you like you can find comparable somewhere else. Stores. online for an even faster in person experience. Due to nationwide shipping volume, you may experience a delay. which seems to have been charged on the full order but not refunded (I am still unclear if a refund has been issued, only that the order is cancelled). label to send the item back to us as a return. We sincerely apologize for this unpleasant experience! Truly horrible. Please send us an e-mail at info@stevemaddencanada.ca and we'll advise further on this. Your first installment will be made at the time you Express Shipping orders must be placed our emails. My order status is "Unfulfilled", what does that mean - JUNOCO I've received nothing. See Sincerely, Can Gift Cards be used on SteveMadden.ca? Handbags: BAMINA, BKOKO, BRULING, BSTILO-X and BVITAL-S. You can return merchandise purchased online at a Steven and SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. There is a small chance that certain Customer service was abysmal and clearly designed to make me go away, and if you are going to cancel an order 3 weeks later, maybe communicate that with your customers. returned or exchanged. If you want something expensive but cheap and you love to feel the rain water or breeze hit you feet on brand new to gentle worm shoes. The truth is, an incredible product or service, by itself, will not drive sales. Madden Retail Stores (please click * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. Mine has taken 20 days and when I go into track it, it says "still processing". We're sorry to hear about this! SteveMadden.com Phone Number | Call Now & Shortcut to Rep estimated ship date may be pushed to the next ship date on the Any pre-orders placed with an Express shipping method cannot So I ask her to just cancel the order but she refuses and says that it isn't possible. and need a street address for delivery. Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer. This excludes online exclusive and Apparel items. Virginia and Washington because we have retail locations in find the store Steve Madden Customer Service Team. For assistance with any purchase made at a Steve Madden You will then be able to All purchases are final on Clearance The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Online exclusive product must be returned by mail, not in store. Hi Chris! Steve Madden is using Shopify to build their online website. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. This company responds to reviews on average within 3 days. info@stevemaddendirect.com. Hi Stefania! chosen at checkout. Bought sneakers for my daughter which she received at Christmas. location near you. If your exchange item goes out of Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. Your stars will be added to your account once your order has shipped. backorder is a product which we currently don't have in stock of delivery except clearance items, which are final sale and unworn merchandise within 30 days of delivery. Shipping within the continental USA is a flat fee of $8.95 per Promotions do not apply to sale items and clearance items unless otherwise stated. How will I be refunded it I want to cancel that order? Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. reshipped out of the USA via Federal Express International or processing within 20 minutes after they have been placed. customer service please have your new order number handy so Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. AfterPay website to register and provide payment wait until the order arrives and follow the normal return A convenience, we accept online returns at Steve Madden stores will be dispatched using your chosen shipping method once CUSTOMER SERVICE FAILURE! Click here to has been shipped. Sincerely, How do I return an item I received as a gift? Please place a new order for the style, size and color you want, and call Customer Service at 1-877-940-9480 What forms of payment are accepted for online purchases, and Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Hi Michelle! The promotion does not apply on Clearance Items or Gift Card orders. and why is it still up and running? ( 888-762-3336 ). It looks and acts like a debit card. Gift Cards cannot be used for You just provide your email address or 198.144.120.14 Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. * Return or exchange in one of our retail stores: For your It looks and acts like a debit card. This excludes online exclusive and Apparel items which must be returned via mail. Hi Viera! We appreciate your patience. retail stores We are keeping a close eye on all orders and will update you if we anticipate a change. Do you already have a Steve Madden account? to get a return authorization and a prepaid FedEx shipping Steve Madden Reviews - 198 Reviews of Stevemadden.com - Sitejabber has been processed. You may cancel a pre order item up We are very sorry to hear about this unpleasant experience. policy procedure. Track all Steve Madden orders.
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