However, sometimes you may have a statutory right of appeal e.g. We will let you know when changes weve promised have been made. Manchester- Optimum House. Kier | Our Locations Nobody seems able to locate any of the three that have supposedly arrived! Anybody knows if you can call someone here criminal? Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP If you have a concern, raise it with the person you are dealing with. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. You can also use this concerns and complaints policy if you are someone under the age of 18. Email: Our. Working at Kier Group: 685 Top Reviews | Indeed.com You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Updated on 24/03/2023 . We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Enter your postcode and, when prompted, select your address from the drop-down menu. Bridgend Local - Kier Group CEO is optimistic that, with | Facebook Click on a service above for more options or click here to look up another property. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Refuse service complaint; Report missed collection; . Kier Opening Times in Tondu. 23 Cemetery Road, Bridgend, CF31 1NA. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. I wouldnt ever buy again. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Submit Review . This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Then like us on Facebook and follow us on Twitter. In times of trouble or distress, some people may act out of character. Contact details. If we did not do something well, we will aim to put it right. Email: I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. You may change your settings at any time or accept the default settings. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Employers / Post Job. For example, the Welsh Language Board about services in Welsh. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. All rights reserved. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. Theres no jargon in our rights guides. Salary guide. Ppl of ethnic origin get blackballed or a victim racial filtering. I see a lot of ppl complaining about kier. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 DO NOT SUPPLY - they are most unprofessional! If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. I would highly recommend them. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . We have a separate policy for Social Services complaints. Thursday every week. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We can collect larger household items such as sofas, doors and beds. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. . kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. We take your concerns and complaints seriously and try to learn from any mistakes weve made. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Disgrace of a company ! For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Additional sacks for refuse because you have run out - Must be pre-ordered via the . We believe that all complainants have the right to be heard, understood and respected. Slectionner une page. Bins across Wales being left uncollected as staff are self isolating Tel: 01656 643643 They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Rating. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Complaints Officers can advise on the type and scope of complaints they can consider. kier bridgend complaints. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Bridgend. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Our staff will aim to help you make your concerns known to us. Click on a service above for more options or click here to look up another property. We will also ask you to tell us what outcome you are hoping for. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. when a legal framework applies and we will then advise you about how to make your concerns known. Sign in. Click on a service above for more options or click here to look up another property. Suggested companies are based on peoples browsing tendencies. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Date of experience: 09 February 2022 Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. You can report a missed recycling or waste collection online via the Kier website. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. If you need extra assistance, we will try to put you in touch with someone who can help. If you think a vehicle has been abandoned, you can report this to us online. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! Refuse service complaint; Report missed collection; . Home | Resident Service Portal - Kier Write a review. Recycling Operative - Kier Group Plc Careers Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Instead, theyre full of the info you need to get things sorted. As a supplier , Pembroke school contact us for service and we supplied and invoiced. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. The service Ive received from Kier has left a very bad taste in my mouth! Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 You can be certain that youre talking to the right person at the right time. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. Find more info on Cylex | See Reviews . We appreciate your views and will use them to improve our website. Child and Adolescent Mental Health Services (CAMHS) - Cwm Taf Morgannwg Good pay and work/life balance, good bunch and lads and supervisors. Snapshot; Why Join Us; 704 . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We may exceptionally be able to look at concerns which are brought to our attention later than this. Kier Complaints Email & Phone | Resolver UK Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Find jobs. kier bridgend complaints. Answered all my questions. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. Tell them that you want us to deal with your concern formally. We offer a chargeable service to businesses within Bridgend County Borough. Verification can help ensure real people write reviews about real companies. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. We are unable to accept unsolicited CVs and communications from external recruiters. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Thanks for your interest in the Recycling Operative position. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. 203469. We will tell you who we have asked to look into your concern or complaint. Its quick, easy and totally free. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Chris. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Reporting issues - Bridgend CBC Recycling and waste - Bridgend CBC Fill in the online form. Complaints Officers can advise on the type and scope of complaints they can consider. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. If possible, well put right any mistakes we may have made. Glad to finish here and move on. Start of main content. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. However, we also consider that our staff have the same rights. Resolver is free. Just raise a case and leave feedback after. Happiness score is 63 out of 100 63 3.3 out of 5 stars. This will be provided for each financial year. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council 2nd Floor, Optimum House, Clippers Quay, Salford I have now contracted the council to show what they have done. All it took was one call and I had an electrician out within two days. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. . Recycling service complaint; Schedule. Consumer guides, newsletters, surveys and more! They call themselves builders? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Normally, we will only be able to look at your concerns if you tell us about them within six months. Property Results | Resident Service Portal - bridgend.kier.co.uk Kier Group careers in Bridgend | Indeed.com The public is able to raise complaints with the Councils compliance with the Welsh Language Standards under this Complaints Procedure using the process described. Reviews from Kier Group employees in Bridgend about Pay & benefits. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Recycling service complaint; Schedule. You will then be given the name of the person responsible for communicating with you while we consider your complaint. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. 62 Village Court, Broadlands, Bridgend, CF31 5DY. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Operative. He sorted everything out for me. . Bridgend. We will provide any service youre entitled to which we have failed to deliver. And one of Kiers workers was grinding metal and sparks was flying everywhere. All rights reserved. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Click on a service above for more options or click here to look up another property. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Absorbent Hygiene Products and Nappy collection service request. We will show how the mistake affected you. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . A free inside look at company reviews and salaries posted anonymously by employees. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please leave your bags or containers out for collection. If there is a simple solution to your problem, we may ask you if you are happy to accept this. And we had to send them proof !And during that 70 days - not one apology ! If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Kier | All Locations We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. We have a separate policy to manage situations when we find that someones actions are unacceptable. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. View our cookie policy here. Submit Review.