In order to do this DO NOT go through the app. The tilt sensor accurately identify the state of the door. To Send an Alert if Left Open XX Mins - The option for a door left open is under +, Alerts (2nd tab to right) , Access & Entryways, Receive an Alert (2nd one down the list), To Turn a Light on when Opened - Under +, Actions (3rd tab to right) , Lighting, Turn on when a Door or Window is Opened (4th one down the list). myQ Troubleshooting Overview - LiftMaster The wall panel will beep, and then the system alerts me of the phantom movement. Shared reports will be automatically deleted from the dealers database after 30 days. If there is an issue with the signal getting to the hub, the app can report the door in the incorrect position. I am trying to wrap my head around this to see if I can come up with a way of getting this thing working as reliably as my old SmartSense Multi (for the purposes of notification and status), as well as integrating the door control. First published Aug. 25, 2014.Update, March 23, 2018: Added Home Bridge testing. My neighbors come and go a lot every day, so I dunno why this happens less frequently. We would review surveillance cameras to see if we could figure out what was going on and the only thing that we would see is a neighbor would come or go about the same time. If you want Siri to control you garage door, you'll need to purchase a second device, the MyQ Home Bridge. Had a new 8500W installed on the single door today - my remote and wall remote work fine to open and close the door. But I can see the concern around just waiting to see if your garage becomes randomly insecure! The problem is that I dont believe they will trigger events. [image] Garage door also packed in a similar electric box at top of door from Home Depot, wrap all in some bubble wrap and add a batt holder for easy swap out, but never swapped out yet. It does that whether I open it with the clicker, car, wall switch and also the mystery opens. Who can add a dealer to save in the My Dealer section of the app? Talk about a narrow window of opportunity! Powered by Discourse, best viewed with JavaScript enabled, Yikes! I have other cameras connected and all of the other ones still work properly. Lamp module control is not currently working. 1.) I have to hold down the garage door button until the garage door closes properly, MyQ has worked properly prior to this past week Now says Loading devices ? Adjust the sensor until the green LED is glowing steady and tighten the wing nut. just open and close your garage door two times using the equipment already installed. If you don't mind paying the premium, the MyQ system offers the broadest smart garage compatibility available. In my experience the bad state updates come from poor device type or smartapp handling. Interestingly, this got me invited to 4th of July dinner. I see two items that appear to be necessary for WiFi control: the 828LM, and the 821LM. All rights reserved. MyQ Lite is no longer able to login to MyQ.com #70 - Github Reddit and its partners use cookies and similar technologies to provide you with a better experience. I went out to dinner, and closed the door manually (with auto remote) as I left; I came back 2 hours later, and that door was open (the other closed). I cant detect if a door is left open easily by triggering on the open event. 2. myQ hub is actually connected to its power source. overall MyQ experience. So they distracted me with a nice cookout dinner, and Ill clear the devices from it tomorrow, and trust they wont sneak in over night. The MyQ sensor will NOT work for this or any Hubitat app. Now from the myq app I am able add my hub. I had a newer Liftmaster door opener; not new enough to have MyQ built in, so I replaced the inside opener using the Internet Connectivity Kit (pictured). We understand how this can easily annoy a lot of customers. I believe the opener thats en route to me reports states directly, with no sensor being used. Chat support took so long to respond that my phone gave up and disconnected. Have an app that turns garage lights on motion if the door is closed and the lights never come on. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Garage Door Control Without a Subscription : r/homeautomation - Reddit Nothing changed with my internet so Im not sure what to do. Go to Settings Tap Applications Tap Manage applications Choose the myQ app, and view permissions. Loosen the wing nut on the front of the receiving sensor (green LED) then align the sensor so both lenses are pointing at each . Google Assistant, HomeKit and IFTTT support are all options with the MyQ, none of which are free. As a result, Chamberlain disabled the schedule-to-close feature for everyone with this model number. Everything was working perfectly fine for about a year. Select My Dealer and then Add a Dealer. You can search by zip code, dealer name or participating Dealer ID and add to the app.. You wont have to take trips back home just to check if your garage door is closed. Might be there for a bit but I never noticed. If your new network is 5 GHz only, you will need to configure your router to also broadcast a 2.4 GHz wi-fi connection. For more information, please see our After that try to connect your myQ hub to your mobile app again to see if the issue has been resolved. @JTPublic, I cant tell anything from the logbook. Once they have identified the issue, they will provide you with a step-by-step guide on how to resolve it efficiently. I went back in the security video from the prior time and indeed they arrived home and opened their door just as mine opened. Thoughts? After youve done that, you will need to power-cycle your myQ hub. If its not working very timely, then run your polling time down to 1 min under the MyQ tile under the openers settings. 10 49 unit buildings, get the smart-amenities of a high-rise at an affordable price for decision makers. We design and engineer residential garage door openers, commercial door operators and gate entry systems. Your neighbor wants to borrow or return a tool when you're not around? Find myQ Support. At least not that I have found. I have a myq camera that doesnt have issues. Other electronic devices in the vicinity may create a range issue. Without HomeKit, scheduling in the MyQ app might not work for certain MyQ devices. Chamberlain also works with Xfinity Home. So, my questions are these: Powered by Discourse, best viewed with JavaScript enabled, For those using Liftmaster/Chamberlain MyQ. Well, sometimes it really is zebras. Worthless!!! A close error occurs in the myQ app when the safety sensors are blocked and the door is activated from the app or a door is commanded to close twice from the app and is unable to close. My q hub wont light up. In order for my SmartThings Hub to communicate with TWO Elite Series 8500 garage door openers, which one (or ones) do I need, the 828LM and/or the 821LM? Opening the garage via a HomePod isn't possible, as Apple considers the garage door a security device, but you can close the door and check its status. Those retrofit devices include GogoGate2, Garageio and others, with prices ranging from $89 for the MyQ to $180 or so. I have a problem where maybe 10% of the time the garage door command is not received to open/close. Any help from MyQ ? The $100 Chamberlain MyQ Garage Door Opener lets you open and close your garage door from anywhere with an internet connection. Hopefully thats a good thing as I, on occasion, have had the smartsense multi get confused. However, I fished a wire (~ 12 meters) from the controller-relay all the way to the doors wall-mounted switch. After installing, so we could get Amazon packages delivered in our garage during the holidays, the garage door would open on its own at random times. This outage should last approximately 4 hours. There's no need to mess with breaker switches or hard wiring the hub to anything, making it an exception in its category. Improve Security and Management Capabilities. Depending on the answer, you will be directed to the correct Knowledge article for troubleshooting the issue. The problem started a few months ago. It just did it a third time when the neighbors pulled up, so I think the chances of this being coincidence is virtually zero. I ended up ordering another one but the newer white version. Since my garage was not already MyQ ready, I had to add the MyQ Smart Garage hub (https://www.myq.com/smart-garage-hub). The app assisted set up for the smart garage hub seemed to be work as long as the device was properly reset. We reset the codes and still had the issue. Without alarm integration, the consumer is still stuck with alarm.com at 75/mo. Once it beeps or blinks again, the power-cycle is complete. Other retrofit openers like Nexx Garage and Garadget include Alexa, Google Assistant and IFTTT integrations at no cost. Start by verifying that your myQ hub is actually connected to its power source. The myQ troubleshooting overview provides access to articles that will assist with troubleshooting myQ. This will happen over and over for what seems to be a random amount of time (sometimes 30 or 40 times in an hour) and then stop for another random amount of time before happening again. The false left open alert indeed happened with the opener reporting the false state. There should be a solid green light. Wouldn't a camera in the garage also make sense? Use the links below to verify the correct app is installed. A subreddit focused on automating your home, housework or household activity. We want to make sure you are getting the best and most secure experience possible. I use the MyQ garage door with sensor device handler and have a Z-wave Plus Gold Plated Reliability Garage Door Tilt Sensor, White (TILT-ZWAVE2.5-ECO) mounted to the door and included in the garage door group. I am also seeing: 10:08:00 AM: error java.util.concurrent.TimeoutException: Execution time exceeded 20 app execution seconds @ line 601 when closing the app from the device page, and it never refreshes to closed (gets stuck on closing) unless you manually refresh it. Important: This product works with the new Smart Garage Control (MYQ-G0401,MYQ-G0401 - E and 821LMC), and Smart Garage mdoels (MYQ-G0201 & 821LM) and Smart Garage Hub (MYQ-G0301,MYQ-G0301-E,MYQ-G0301-D,MYQ . Last year, Chamberlain identified a system issue that sporadically prevented doors from closing as scheduled. I should note I have two doors, did both the same. Except, in afterthought Ive been here 5 months and so have they, that this happened twice now only after setting up MyQ and never before? All power and WiFi are connected. If it is, then try restarting your router. Also, set up the device BEFORE you mount it, going up and down a ladder in a setup that is incredibly buggy will frustrate you even more. The Chamberlain Group LLC, the corporate parent company to LiftMaster, Chamberlain, Merlin and Grifco, is a global leader in access solutions and products. All you need to do to recalibrate is to sync the hub and the sensors. My hub recognizes both sensors as the same sensor. Turn it 180 degrees. Feels like maybe it's related to cold weather, or maybe I just need to increase the relay pulse length. This is a very important step as we need to update the door ID's with the new ID's in MyQ. Sears' Craftsman also has it own line of connected openers using a tech it calls AssureLink. Other than that, after the initial setup the state reporting has been good for me. At a bare minimum, Id add an automation to notify you whenever the door opens (and you are away) so at least youre aware of unrequested openings. Try browsing the internet on your phone to make sure that your Wi-Fi is working properly. If youve confirmed that your hub is getting power, but it still wont change its status from offline to online then it could mean that your network connection is the one at fault for this. MyQ Sensor Issue : r/myq - Reddit The world of connected garage door openers is surprisingly broad. Just some ideas to troubleshoot, try block your MyQ wifi access at your router so it can be activated except by physical openers to see if unrequested opening still happens. Sadly, I didnt get invited for the holidays like you did:). Go through the typical iOS or Android Bluetooth pairing process to link the devices and share your home Wi-Fi settings between your phone and the MyQ base station. As one tends to do after using MyQ for 2 months, I was preparing to throw it in the trash. I was so nervous at night that I unplugged the garage door so it wouldnt open in my sleep and me not hear the notification. The Chamberlain MyQ Garage is one of the most affordable smart garage-door openers, and also one of the easiest to install. Error Code 1-2 | Chamberlain Group We have been living here for more than 20 years with no unexpected garage door openings, but as soon as we installed MyQ wed get a random opening every few days. They reside in small frames that can easily shift over time. If you use either SmartThings, you'll either need to find a workaround, as SmartThings users have already done, or hope for official compatibility soon. Simply press it and launch the myQ app again. I have had MyQ setup and work well for a while now. The Chamberlain MyQ Home Bridge allows HomeKit compatibility and Siri voice assistant commands. Just bought a new house, 3 car garage - 1 double, 1 single. It would be ideal to send them a video depicting what your exact issue is. When you tell the app to close, the MyQ base unit beeps and flashes a light for about 15 seconds before it actually starts closing. One of the most common reasons your garage isn't closing is because of poor alignment. When your garage door does not close and the garage door opener lights flash 10 times, there are a few simple steps required to figure out the issue. Troubleshooting Garage Door Sensors - A-All Style Garage Door By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I went over and mentioned it to them, they were skeptical and went inside and got their clicker, and clicked it, and both doors opened - theirs and mine. I have a my smart garage hub and door sensor which was connected to my craftsman non Wi-Fi garage door opener. As a Works with Nest product, you can control and view Nest thermostats or cameras from the MyQ app. Notification of door opening when away/at certain times. and our Read our story. In general I find MyQ to be the most robust and safe solution. Heartbleed Lately, there has been a lot in the news about the Heartbleed security issue found in OpenSSL, a common Internet security protocol. Once the garage doors are opened/closed . I use a MacBook. Good detective work! If your garage door opener has one of the following logos, it is compatible: Wi-Fi or Powered by myQ, If you are a myQ account owner, tap your account information in the top left corner of the home screen. The Chamberlain Group LLC, the corporate parent company to LiftMaster, Chamberlain, Merlin and Grifco, is a global leader in access solutions and products. See if this restores connection. Even though its very convenient and easily maneuvered, there are some issues you can come across while using this device. KNOW YOUR DEALER Service at your fingertips Have your Dealer on "speed dial" so you can quickly contact them when you need help.
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