I rather have not purchased if I had known! Refund of 3 missing items. We also ensure all reviews are published without moderation. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. Someone please help - this is not right. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. for a one off payment. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. 70% off + Extra 10% off Nasty Gal Promo Codes. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. You'll no longer receive a delivery note in your parcel. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. I have returned your item but you are failing to return my money. Companies can ask for reviews via automatic invitations. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. EVRI QR code : H00JVD0002464799 DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. I will be sure to pass on your thanks. Again, I explained it was never sent. Login to our returns portal. We also ensure all reviews are published without moderation. Customer service and this company really sucks! Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. I still need this as it is for an event but should have came way ahead of time. Download the app for an exclusive extra 20% OFF*. This comment was posted by a verified customer. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. Under the consumer contract regulations I have the right to cancel an order within 14 days. Desired outcome: They suck and don't even apologize for all of this [censored]. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. Or, let us know using the 'contact us" tab and we can have your item(s) resent. Log in your account, select "addresses" and you can either add a new one or edit an existing one. If it's after 9pm on that date then its late. Anyone can write a Trustpilot review. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. I'm sorry to hear about the issue you had with your delivery. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. I am posting pictures. For shopping wherever, whenever. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Nasty Gal: We've Arrived | Milled As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. but a different item to the one ordered. Once you have processed and paid for your return in the portal you're ready to post it off! Thanks, Jayne Y! FAST, TRACKABLE & COST EFFECTIVE using the returns portal. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. " If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: Nasty Gal: Look What's Arrived | Milled I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Claim it and get a lot of features. I have read numerous reviews about people's orders going missing. Emma, Desired outcome: Made an order at the end of January. I am outside of the returns policy, can I return? I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. You can wait for your package to come back to us and well give you a full refund. Strengthen your review by uploading photos & videos. or the money and now they will not even reply to my emails. Thank you, Hello Ari, Thank you for leaving a review. Their Instagram is bombarded with comments of customers experiencing the same exact thing and some ordered even before I did. Return in 4 easy steps. Retailer website will open in a new tab. I had to leave the dance floor and tie a sweater around my waist. Still cant see it? This will surely increase the credibility of your complaint. It has still not arrived and it is now the 12th of December. Were really sorry to hear that youve received an item thats not in perfect condition. I contacted Nastygal on facebook and they wrote that there is no number to call. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. If youve sent us a message via Twitter, we wont be able to respond to it. Code. If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. Reply from Nastygal. NastyGal ranks 2497th among Women's Clothing sites. Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. I wore it for the first time last night for an evening of dancing. To experience the full world of SFRA, please enable these or check whether another program is Still don't know where my parcel is or if it will ever come. Guess what, it is disconnected. 4. Now I have an event to go to with no shoes. Update: Thank you for sending this over. Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. I explained that the wrong size was sent and want to send it back. Find out how we combat fake reviews. Was sent brown coat? I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below Please refund 41.30 to my account, many thanks. Initial order was never delivered to me. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Just to contact facebook. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. Take care x, Wow what an easy and helpful on line customer care service. It goes against our guidelines to offer incentives for reviews. My tracking is showing that my parcel is being returned to sender. The buttons were ripped off of the seams. I email once a week and each time they ask me to wait until a certain date before they will process a refund. I love Nastygal and never had a problem before with clothes I bought from there. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. My order number is GEU100792984. My address is Kimberly Roberts 622 Collins Rd. What are you thoughts on Nasty Gal clothing brand? Step 3: Buy Nasty Gal Products from the Official Website. The first thing to check is have you had your dispatch email? Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. Nastygal continues to respond telling me to allow more time before I can get a refund!! I dont need to wait when it says 4-7 days shipping. I have paid almost $450 for my items and am missing like 5 pieces. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, I want the amount I payed to be returned. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! Do not shop here. Not ordering online ever again. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. I should have checked the reviews prior to ordering because they are horrible! I needed the dress for work today I am very disappointed after paying for next day delivery. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. Track Your Nasty Gal Order Status - AfterShip This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. This experience has been extremely frustrating and I feel like Customer Service fell short. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. Both items were in the same package. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. We need to allow this timescale for the courier to investigate this. Here are 8 tips for writing great reviews. Dont worryyou have options! I believe I am entitled to a full refund including shipping. Last Tested. Submit a complaint and get your issue resolved. I've contacted them weekly and they are of no help even through Instagram! We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. NG. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. A lot of our production is based in the UK, which means our products will come with UK sizing. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! My item is in UK sizing, but Im not in the UK? For your security, we cant change your email address. Have a lovely day, take care! Reached out to customer service ad was told to keep waiting. I have a very similar issue. You will be contacted by email to verify your review. Does Nasty Gal really suck this bad or am I just unlucky? Thank You. 53549. Dont bother ordering from them. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. If it's before the advised shipping date and you've had your dispatch email, then its on its way. This email was sent October 24, 2022 12:02pm. Started return process and found out it costs 2 to return my order. Perhaps I may or may not affect your business but you have lost one client. I placed an order from Nasty Gal on December 12. We use dedicated people and clever technology to safeguard our platform. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. This complaint was posted by a verified customer. In a matter of two hours, the dress started falling apart. To experience the full world of SFRA, please enable these or check whether another program is I contacted Nastygal. This review was chosen algorithmically as the most valued customer feedback. Return Not Refunded - Need a quick answer? Nice and simple and lovely! You can find the details of your local post office here. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Anyone can write a Trustpilot review. Your package might be coming in more than one shipment. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Nasty Gal Customer Support Rated Extremely Low. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. Need this to be found and shipped. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select blocking them. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. We do not have the ability to place an order on your behalf. P.S. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. [protected]@hotmail.com P.S. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Please do not return the item to us without speaking to our Customer Care team. Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). Claim it. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. Our returns portal is currently unavailable, were working hard to get this fixed asap. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. Before you purchase anything, read all the complaints about this company! I realize this is a busy time of year but I am extremely underwhelmed with the service. Please find QR Code to return your order GUK106832465 attached. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. - AGG06869-440-24 Exclusive. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. [protected], Desired outcome: I've tried tracking my package but it hasn't updated. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com I am asking you to please refund my money in the form of a check. Just visit the Nasty Gal website and place your order. The carrier was unable to deliver your package. The price is very affordable! Received my order with 5 items missing from it. Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. Replacement sent next day (hence the 1 star rather than nothing!) If you do not want to consent to this use, please do not contact us other than by email. I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. 41.30 Code. Login to our returns portal. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Thank you, take care. It goes against our guidelines to offer incentives for reviews. This is a very poor way to treat your customers. \r\n\r\nRun.". In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. I received a refund for one of the items (which I already received) so I know they have the second item in their possession. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. * Please note: The shipping times shown are from the order date. The order was meant to be Christmas gifts for my daughter. - Double check your delivery--some codes only work with specific delivery options. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". We may use this transcription as described in our privacy policy. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. Please note that we may share your email with the company to verify your order. I don't even know how they still have a website, I guess because they steal people's money and keep the products. Nasty Gal: Reviews, Complaints, Customer Claims | ComplaintsBoard I do NOT recommend Nasty Gal. This does not affect your statutory rights. 20% OFF Nasty Gal Promo Codes & Coupons April 2023 Replies to negative reviews in < 24 hours. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Nasty Gal Return Policy: 5 Things you Need to Know | Carrot If the carrier was unable to deliver to your address, try using an alternative delivery address! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). X. I was helped by Lemuel R. quick and helpful responses! Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful The dress I paid $58 for literally started ripping at the seams. So, I contacted them via email because they don't have a phone number. If you want to change your email address, you will just create a new account. Email sent: Aug 19, 2022 12:06pm. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. They messed up my address and didn't contact me, which is why I didn't receive my order. Items must be unworn and unwashed with the original labels attached. Jessica Then they need more photos of me mailing the item in order for them to send the correct item I ordered. The quality of the products compared to these low-prices is excellent. Both my dress and my cami tank top came broken. The quality is really good, I like my new clothes very much. 2. I have 3 missing package from FedEx! I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account.
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