You shouldn't be using Yahoo servers. I'm still on BTYahoo and I've just set up a test account using Outlook for Android and it worked fine. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? Email Login Page 21-02-2020 2. 01-11-2019 Apple disclaims any and all liability for the acts, 14h52 on Let's have this matter isolated and address it as soon as possible. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on BT Email on the App Store Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Download Microsoft Outlook Mozilla Thunderbird New BT email app - BT Community - BT Broadband Please don't give up with a client. on Now that your emails are back up and running, you should make sure you're getting the most out of your email app. Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. in Email by BlueMeany. selection. Hi Peergint, Greetings. How do you rate BT over the past 3 months? So the question is, when will my Yahoo! 4. If you haven't got a bill, we can send you your account number in the post > If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. Solved: Email problem - BT Community Also none of the links work in emails. Solved: Problem with portal - Page 2 - BT Community Does anyone else have any ideas/info. 14-06-2020 BT must have fixed it! I am using the mail.btinternet.com settings with the right port numbers. bledd BT SIP lines down since 8:13 (maybe earlier?) Or select the problem you're experiencing below for more information: Get help with forgotten usernames or passwords>, Learn more about repeat log-in failures>. Fix a problem | BT Help Help and support Email Fix a problem What can we help with? 11h35. Twitter Go to Solution. Mail app problem windows 11 - Microsoft Community I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. 21-02-2020 BT support said known SIP outage. BT Mail app. on Jun 2, 2020 1:58 PM in response to declan195. There seems to be some disconnect somewhere which means that, as you both say, only web version now works. I have a problem with BT Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I assume you are not using VPN, and a standard access. If this is unusual, you might have an issue: your Android phone is likely not syncing your emails, so you aren't receiving any messages on your device. Then, touch and hold the Power off icon. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. It sounds like you are having some issue with your Btinternet account. If you can't receive email on your iPhone, iPad, or iPod touch, If you cant send email on your iPhone, iPad, or iPod touch, Jun 3, 2020 12:44 AM in response to declan195. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. Resolve sync issues in Mail and Calendar apps in Windows 10 When you change the password for your email account (ensure your password is secure and memorable), you must update it in the email app on your phone as well. 1. Your phone will begin to sync your data, including your emails. It really can be something that's easily missed, I'm not saying this is the case here, but it is very easy to misspell email addresses, server names etc, not putting in the full email address, wrong port numbers, wrong password (if the user has more than one email address, each have their own password). The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. Web mail log in. Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. 12h17, I've downloaded the BT app and am now receiving my primary email on it. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. You can find his work on some of the popular tech sites out there, including but not limited to How-To Geek, MakeTechEasier, and Online Tech Tips. 0 Ratings Reply Is this genuine or a scam? Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. I'd only just resigned with them too. 21-02-2020 1-800-MY-APPLE, or, Sales and I'm sorry that you're experiencing problems with BT Mail. Go back to: Help and support More options Ask the BT Community Contact us Scam calls 15h08. by provided; every potential issue may involve several factors not detailed in the conversations The BT Email app is designed to makehandling your emails quick andeasy. 21-02-2020 BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on 14h42. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Email - BT Community Support is also available on your mobile device through the Samsung Members App. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. If any new emails are available, you should see them in your email client. Why Did Email Stop Syncing on Android? 8 Ways to Fix It - MUO I will reset my account again, now, and if the app is still running properly tomorrow at this time, I will break out the champagne. Check our detailed instructions for your favorite email clients. While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I have been unable to send receive emails from my btinternet account . Please stop 'protecting' my email account BT!!!! Downdetector is among the federally registered trademarks of Ookla and may not be used by third parties without express written permission. For instance, linking me to a Microsoft support webpage that has expired, claiming that BT email doesn't work with these clients (it has worked until ten days ago, and continues to do so with my family's accounts and my other btinternet account), admitting it does in fact work on Windows (finally), but sending me instructions for a different With regard the adverts, the link is all about BTMail - it doesn't mention BTYahoo. Restart your phone in Safe mode. - last edited on - No need to worry - our world-class cyber security protects your email to give you . - edited On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Solved: BT Email APP - BT Community Apple may provide or recommend responses as a possible solution based on the information This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. You need a compatible smartphone or tablet on Android 6.0 or above. Other times, it could be because your Location is disabled or because you are not using the best Location method. It's possible that there's a temporary problem with the email service. Solved! - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and . Rebecca Field Emails aren't working. I have recently deleted and reinstalled the Android app, yet the problem persists. Visit our Cookie Consent tool if you wish to opt back in. 8h48. Click here to download and start repairing. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. BT Mobile mostly serves professional clients. If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. Webmail works fine, email clients of any kind are not working. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on This forces your email app to sync, find, and download new emails to your device. Check the official Welcome to the Community and thanks for taking the time to post. I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. I am aware of the link below. by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. Please contact us via Live Chat for a faster response. At some point during one day a couple of weeks ago, the following issues seem to have started: on 21-02-2020 You can then delete the account as necessary. on this or in similar position, please? Forgotten your login details? Emails will not scroll down and links in emails don't work Is anyone having problems with the BT email app not letting you scroll down an email. 13h47. Fix sync errors with the Gmail Android app - Gmail Help - Google Support This may be because these features won't work with all versions of our Hub. The app fails with BT Mail so leaving it alone will not let me know when the problem is fixed. Hi. You cant avoid this the first time you log into the app, You'll see a pop-up at the top of the screen which says "Set up Touch ID login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Touch ID option from the side navigation menu, Once you're at the setting, tap the Enable Touch ID toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using Touch ID instead of your PIN, You'll see a pop-up at the top of the screen which says "Set up fingerprint login" - tap this option, If this option isn't available at the top of the screen, you can apply this setting by selecting the Fingerprint login option from the side navigation menu, Once you're at the setting, tap the Enable fingerprint login toggle to turn it on, Each time the app is opened (either after a period of inactivity or after the app's been closed), you'll now be prompted to login using your fingerprint instead of your PIN. Please take our brief survey. if using an app like BlueMail. Internet connections are available through ADSL or BT Infinity branded fibre technology. Outlook 5 steps. I suspect that this is a BT problem, rather than an Apple problem. You use IOS 11 or above. BT Email - Apps on Google Play You've been upgraded to our new BT Email service. Email messages stuck in outbox - BT Community You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. You can check if this is why your emails aren't syncing by enabling the auto-sync option in your email app. 17h39. I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. BT Email Help | Get support for your BT Email | BT Help Step 1: Update your Gmail app To get the latest fixes on problems with sending or receiving mail, update your Gmail app. 2012-2023 Ookla, LLC., a Ziff Davis company. Matt-S. Do nothing does not help. Can receive email on my iPhone via google account and BT internet, but can't reply to emails or send using BT(ok on google email). free service that the company is promoting herehttps://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t? Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended Saying it's new so that must be the problem. 03-11-2019 This way, you can confirm the settings to make sure nothing is misconfigured. There is no facility on the BT website to just get a new password specifically for my email address. Email won't sync in Windows 10 Mail app - Microsoft Support on Thank you, I have also reset my account. If youre having trouble registering your irises, or if your phone cant detect your eyes, it could be due to the camera lens or your environment. on I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. Before you can log in with your BT ID, you'll need to activate it. I added a new account and chose other when asked for type of account e.g. Google, Yahoo etc. What is the BT Email app and how do I get it? | BT Help - BT.com User profile for user: on If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Connor Bacon Broadband seems to be down around patchway since 8am, bledd Seems to be back up and running again now (12:02PM). Thanks I have given up trying to use a client. Go to Settings -> Manage Accounts -> Add account Email server not responding on Samsung phone or tablet Still have all my folders as linked to my email address, on Choose the email account where you have sync issues. Del Boy Trotter, User profile for user: status pagina, User reports indicate possible problems at BT. Whether you need help in setting up an email client or with using BT webmail. On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. BT support don't support email clients so no point phoning them!! Announcements, Guides & Community Updates. Next,type inyour email accountpassword You can easily customize this key to meet your needs. Forget the BT mail app, use Blue Mail. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. StephenM BT WebMail won't allow login, just the spinning wheel of doom. Type inthe email address you want to add. It definitely is BT Yahoos end. If you want to be able to access all thecontacts in your email account while using the BT Email app: Learnwhat BT Email error messages meanand how to fixyour issue. Put my existing email address into the new account and all working now. Emails keep disappearing from my inbox. 02-11-2019 When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? If you like, you can write something under Descriptionto remind you which email this is (e.g., "My work email") Email server not responding on Samsung phone or tablet, Do Not Sell or Share My Personal information. Whether you need help in setting up an email client or with using BT webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up. I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. Solved: BT email App - BT Community I am not using the Yahoo settings for the app. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. BT Mail app - Same issue since 11th January 2023. If using BlueMail - when adding a new account - use Other. Solved: BT Mail on client - BT Community - BT Broadband on Leave it a bit and then try to log in again later. Tap on. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? 9h17. iOS Outlook app - not working with @btinternet.com Welcome back to the Community and thanks for posting. Please try again later. Most email clients have automatic sync enabled so that you can receive emails without any delays. BT Email on the App Store Ok, I won't say use "Other", but that is the correct one - e.g. 21-02-2020 Outlook not connecting to my BT Internet email account There does seem to be a lot of people having issue with their iPhone client and access (though as I said before it could be due to the amount of iPhones in use). Choudhary Ateeq BT internet down in west park,Leeds. BT may be migrating accounts, but they are not keeping users informed. StephenM No, but it does mean that at least they acknowledge there is a fault, and are working on fixing it. However, if you have sync turned off in the email app, you will stop getting emails on your Android phone. The first time you use the My BT App, you'll need to log in using your BT ID and password. Confirm that your incoming and outgoing email server addresses and ports are correct. No, its useless. Sorry, there is insufficient stock for your cart. When trying to use DeX, the phone will simply mirror its screen to the monitor. . A forum where Apple customers help each other with their products. 21-02-2020 Why have I received a termination notice? on If it still doesn't work, click Restore. Press and hold the Power key or Side key. I did enter my password in the advanced settings for both IMAP and SMTP don't know if that is significant. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. So when you change your password, its important you also update all of the devices you use to access your email account. 14h58. Step 2: Restart your device Step 3: Check your settings Check if. account be migrated and will it proved to be the solution. Re: Mail apps not working. Roll on the next time! Please check our service status pages>. I do not see any method to pull the same detail from BT Mail. Iris detection not working on Samsung phone. In the meantime, you can test your speed on your computer >, You can also find out how to restart your hub manually >, Please make sure you're on the latest version of the app. It's possible that there's a temporary problem with the email service. Many customers find that resetting their password fixes their log-in problems. Navigate to and open Settings, and the, Galaxy phone or tablet's GPS signal is lost. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. 02-11-2019 Based on your description, you are using an Outlook desktop app that comes with an Office suite to access your account. Like all apps on your device, your email app saves data and cache files on your phone. It is common for some problems to be reported throughout the day. Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. Just follow the on-screen instructions. Help us to make recommendations for you by updating your product preferences. If you're using a mobile device, tablet or computer program and you're getting password errors, you should try logging into your BT Email account at www.bt.com. awesome! iOS 12, Jun 4, 2020 11:45 AM in response to declan195. Chris Brown Total outage on fibre for RH19 for three weeks - all neighbours impacts - why doesnt this show as a BT outage? any proposed solutions on the community forums. 21-02-2020 BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. Our service is currently operating as expected at the location you provided. Having problems with Email App . There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. 2. BT internet email problem Hi. * For Samsung Supplies information go to: * For S.T.A.R. I also have this problem since BT super improved my email last week. This site contains user submitted content, comments and opinions and is for informational purposes If you have problems with sending/receiving emails, ask your questions here . Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . 12h05. Keep me signed in Help > Create new Email address > 02-11-2019 You can enable auto-sync from the settings menu of your email app. If you get your BT ID wrong three times on the app or on bt.com, we'll lock you out for 15 minutes. It works, downloads email and folders. 0 4 193 Last update 29-04 . Using Safe mode will help you figure out if the email app is causing issues with your phone. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Refunds. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. 14-06-2020 Looks like no ones replied in a while. You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. BT Mobile operates as a MVNO using the EE network. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. I also depend on the app to sync my contact and calendars from another source. Search for your email app using the search feature, or tap your account icon in the upper right and select. - edited To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. BT don't fix anything. Email as a contact option was discontinued as of April 3rd, 2019. 17h39, Ive solved it. BT Mobile operates as a MVNO using the EE network. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. If so, justdownload the app for Apple, Note: The below steps are ONLY applicable if you haveapp version 1.1. Thanks. Visit the. Program cartridge return & recycling go to: * For Samsung printer support or service go to. If it's been a while since you updated your email app, it's worth looking in the Play Store if an update is available. 2 Replies 86 Views. 21-02-2020 Apple users can update their operating system by going to Settings> General> Software Update. I was not aware that the problem had been resolved as you mentioned in your comment. Go to Settings -> Manage Accounts -> Add account 2. So in the meantime, I am wondering if anyone else has encountered a similar problem in the past with BT email, if so was it rectified, and if so how. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. I get various errors messages, one on f which is to re-enter my password but in settings but it sends me round in circles. BT Yahoo Email down or problems, Apr 2023 | Product Reviews I am having the same problem. on Can I cancel the BT package that I've ordered? missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. Thanks BT for wasting a week of my life that I will not get back ! It also fails within 24 hours. Is there one? What email clients can I use with BT Internet? - Windows Report 21-02-2020 He's been writing about the tech for the past decade, and he loves to explain technology in simple words. However zoom of emails is poor and scrolling is overly sensitive, so you can easily swipe between. Free standard shipping, exclusive offers and financing options. Hereford UK. All postings and use of the content on this site are subject to the. Set up email in the Mail app: https://support.microsoft.com/en-us/office/set-. 10h11. Keep me signed in. Emails will not scroll down and links in emails do - BT Community similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue To delete an account in iOS Outlook It may be a problem with the email provider's server, your email account, or your network connection. Access your Btinternet.com BT Mail email with IMAP - Mailbird Your phone's been sitting idle for hours, and you haven't heard a single tone for incoming emails. Mahesh is a tech writer and editor at MUO. Also make sure you're using the latest operating system for your device.